We booked a Tower Jr. Suite for our 1 night stay in Lake Charles in late August. Everyone we encountered was very nice and professional. We checked in and went to our assigned room but found a "Do not disturb" sign on the door. Given that it was after 9pm we didn't want to risk walking in on someone, so I went back downstairs and was assured that no one was in that room, but I was quickly given another room right next door. ( I was told that security would check on the room, but in the morning when we checked out the sign was still there, so who knows).
The room itself, although in need of an update (scuffed, stained furniture etc) was clean and surprisingly large and very comfortable! It was funny, because in the morning, we noticed that many of the rooms on our floor were being emptied and prepped for renovations/refurbishment.
We did play in the casino and it was fine. I lost but my husband won a little.
My only suggestion would be for the hotel to offer more eating options. There really isn't anything besides the buffet area for late night or morning before 11am. We wanted a light snack before bed and could only get some chips at the stand in the atrium. Again, in the morning before checking out, we wanted a light breakfast, but only the buffet was open. It was ok, nothing note worthy, but much more than what we wanted.
All in all, we had a pleasant stay and would stay here again on our next visit to Lake Charles.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 14, 2012
Thank you for submitting your review of your recent trip to the Isle of Capri Casino Hotel in Lake Charles. As you indicated, we recently got underway with a fifteen million dollar renovation of the 253 hotel rooms in the tower. Although we were already very proud of the size and cleanliness of our rooms, we think that our guests will enjoy the fresh new look as well as they have enjoyed the improvements made on the casino floor. All of the rooms, fixtures, finishes, carpet, and wall covering are being addressed during this renovation.
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While the buffet is the only outlet available in the early morning hours, we do provide our guests with various options in Tradewinds during late night hours. A light fare is available: anything from sandwiches, pizza, oriental cuisine, to a wide array of desserts. Tradewinds is located on the second floor across from the Fan Club.
Please let us hear from you when you visit us again.
Paul E. Hutchens
Vice President/General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.