This was my first time going to a casino and was very excited, however, had a horrible experience at Isle of Capri. My boyfriend, who is 24, was excused of having a fake ID just because the ID was from another country!! We were waiting for about 20 minutes while the employee was looking through a book to see if she could find one like it, but nothing. I was very understanding at first because they have to follow policy. Then that employee called her supervisor. The supervisor came, looked at the ID, said no, then left. He never looked at us, didn't apologize, nor did he give us a reason why they were falsely accusing us of carrying a fake ID. I WAS VERY ANGRY!!! I drove from Houston, TX and reserved my hotel at Isle of Capri to find out they were not going to let us in. We left and decided to drive to COUSHATTA. They let us in with no problem!!! I WILL NEVER BE GOING TO ISLE OF CAPRI!!!!!

My recent overnight stay on 7-31-12 was a wonderful experience. At first I was a little concerned about the rooms after reading some of the reviews. Management contacted me and assured me the rooms are being renovated and if I had any concerns upon arrival I was given a phone # to contact. Fortunately, there was no reason for concern. The Tower room where I stayed had not yet been renovated but was still a very clean/comfortable room. Also, so there would be no surprises, I was told ahead of time that the renovation noise would begin about 9:00 am and was asked if that would be problem-no problem for me as I am an early riser. Everything about my visit was exceptional from the reservation, check-in/out, housekeeping, and casino. EVERY employee I had contact with was friendly and seem willing to do whatever they could to make my stay enjoyable. I would highly recommend the Isle in Lake Charles even while the renovations are in progress.

First let me say that they are in the middle of renovating their rooms. It is much needed and hopefully will help them improve overall.

The Casino is nice and well kept. Lot's of games to choose from and staff overall seemed pretty good. It was fun!

The security was pretty lax or so it seemed especially between the hotel and casino and not for a comfortable atmosphere late in the evening.

Pool was also in great need of some TLC. Overall the hotel had a pretty low end feeling overall. Staff was not very engaged and seemed not very concerned with making you feel welcome. No place to get a good cup of coffee and I am pretty sure no room service (they never answered the phone).

The location is good and if they were to invest in more updating and customer service training it could be a grea place again. But definately needs a lot of desire to change!

If your looking for a better casino/hotel experience I would go elsewhere.

We visit the Isle occasionally, and lately it has really improved. There are lots of the newest slots, plenty of comp cocktails, good atmosphere with friendly employees. The only con is that it is extremely smoky!!! The food in the buffet is wonderful, the rooms at the Inn are horrible and really need an update.