We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Isle of Capri Hotel and Casino -Lake Charles: Traveler Reviews

100 Westlake Ave, Westlake, LA 70669
Hotel amenities
Isle of Capri Hotel and Casino -Lake Charles
Ranked #1 of 2 hotels in Westlake
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices
* We search the top travel sites for the best price
CheapTickets.com Travelocity Hotels.com
Traveler Reviews
Room Prices
Write a Review

100 reviews from our community

    Trip type
Traveler rating
    19
    29
    17
    17
    18
Date Rating
Victoria, Texas
1 review
1 helpful vote 1 helpful vote
“Great play to stay and play”
5 of 5 stars Reviewed August 7, 2012

My recent overnight stay on 7-31-12 was a wonderful experience. At first I was a little concerned about the rooms after reading some of the reviews. Management contacted me and assured me the rooms are being renovated and if I had any concerns upon arrival I was given a phone # to contact. Fortunately, there was no reason for concern. The Tower room where I stayed had not yet been renovated but was still a very clean/comfortable room. Also, so there would be no surprises, I was told ahead of time that the renovation noise would begin about 9:00 am and was asked if that would be problem-no problem for me as I am an early riser. Everything about my visit was exceptional from the reservation, check-in/out, housekeeping, and casino. EVERY employee I had contact with was friendly and seem willing to do whatever they could to make my stay enjoyable. I would highly recommend the Isle in Lake Charles even while the renovations are in progress.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask FML-Texas about Isle of Capri Hotel and Casino -Lake Charles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio TX
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
86 helpful votes 86 helpful votes
“Tried to like it!”
2 of 5 stars Reviewed August 6, 2012

First let me say that they are in the middle of renovating their rooms. It is much needed and hopefully will help them improve overall.

The Casino is nice and well kept. Lot's of games to choose from and staff overall seemed pretty good. It was fun!

The security was pretty lax or so it seemed especially between the hotel and casino and not for a comfortable atmosphere late in the evening.

Pool was also in great need of some TLC. Overall the hotel had a pretty low end feeling overall. Staff was not very engaged and seemed not very concerned with making you feel welcome. No place to get a good cup of coffee and I am pretty sure no room service (they never answered the phone).

The location is good and if they were to invest in more updating and customer service training it could be a grea place again. But definately needs a lot of desire to change!

If your looking for a better casino/hotel experience I would go elsewhere.

  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask Paris_lane about Isle of Capri Hotel and Casino -Lake Charles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul_Hutchens, General Manager at Isle of Capri Hotel and Casino -Lake Charles, responded to this review
August 20, 2012
We have been busy the past year-and-a-half here at the Isle and are looking forward to completing our tower renovation by the end of the year. We think our guests will enjoy the new renovated rooms as much as they have enjoyed the fresh new look on the casino floor. I apologize that you did not feel the presence of our security personnel during your visit. In addition to our officers stationed throughout the casino, we have designated officers patrolling the perimeters of the parking lots, an officer assigned to bike patrol, as well as weekend off-duty officers from the Westlake Police Department, all of whom are dedicated to your well-being. If you ever feel unsafe on our premises, we would be more than happy to provide you with an escort to your room.

We have been told that we have the friendliest team members in Southwest Louisiana. I invite you to visit us again soon to experience some of our southern hospitality.

Paul Hutchens
Vice President/General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
58 reviews 58 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
“FUN casino”
4 of 5 stars Reviewed July 25, 2012

We visit the Isle occasionally, and lately it has really improved. There are lots of the newest slots, plenty of comp cocktails, good atmosphere with friendly employees. The only con is that it is extremely smoky!!! The food in the buffet is wonderful, the rooms at the Inn are horrible and really need an update.

  • Stayed July 2012
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask FoodieLuv about Isle of Capri Hotel and Casino -Lake Charles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul_Hutchens, General Manager at Isle of Capri Hotel and Casino -Lake Charles, responded to this review
July 26, 2012
Thank you for taking the time to let us know how we are doing. You started off your comments under the heading “FUN casino”. At the Isle of Capri, we really focus on trying to provide a clean, safe, friendly, and FUN entertainment experience. We believe that we have THE friendliest team members in Southwest Louisiana and have a relaxing atmosphere where you can really let yourself go and have a great time. I am very pleased that you enjoyed the buffet. We have really been working on preparing fresh foods including a fantastic selection of local Louisiana and regional cuisine. I am sorry that you thought that the casino was smoky. We have been upgrading our air conditioning and ventilation but it sounds like we still have some work to do. I am also sorry that you did not enjoy the rooms at the Inn. We completed a renovation at the Inn just three years ago and have received a number of positive comments on the new décor, color scheme, and furnishings. We recently started a renovation of the hotel tower rooms that we hope to complete by the end of the year. Please keep checking in with us as we always have a lot of things going on and a number of new things that we are working on!

Paul Hutchens
VP/General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new iberia, la
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Wonderful Evening at the Isle”
5 of 5 stars Reviewed July 19, 2012

We were pleasantly surprised. The last night of our vacation and heading home we had to stay in the area for a business obligation the next morning. Our third floor tower room overlooking the lake offered a balcony with chairs, very comfy bed, separate sitting area, an truly remarkable bathroom with both a large walk in shower and a two person jacuzzi tub, more towels than any two people could use, etc. We very much enjoyed the buffet, wandered around the casino briefly. The staff was extremely friendly and accommodating. Three TV's in the room although we spent little time watching. It is only 100 miles from home, but we will likely visit again when visiting family in the area or when traveling for business purposes. We have spent more for one night for a mediocre room in chain motels.

Room Tip: Opt for the tower for a few extra dollars if you want a great experience. Lake side offered a beaut...
See more room tips
  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask vac1017 about Isle of Capri Hotel and Casino -Lake Charles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul_Hutchens, General Manager at Isle of Capri Hotel and Casino -Lake Charles, responded to this review
July 26, 2012
Thank you for your kind words! Isle of Capri is situated on the banks of Lake Charles and we have a terrific view of the lake and the City of Lake Charles. Although we are already very proud of the size and cleanliness of our tower hotel rooms, we are currently in the process of renovating all 253 hotel rooms in the tower. All of the rooms, fixtures, finishes, carpet, and wall covering are being addressed. I was glad to hear that you enjoyed the buffet. We recently hired a new chef to operate the buffet and we are very pleased with the terrific food that he and the culinary team are producing. I am glad that you enjoyed yourself and we hope to see you soon!

Paul Hutchens
VP/General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
53 reviews 53 reviews
41 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
“Isle of Capri Hotel - LC”
3 of 5 stars Reviewed June 26, 2012

Before LDL was open, I would stay here from time to time when I lived in LC for various reasons - with family, parties with friends...but this place has ran its course now. Needs major renovation in an area or two. I do like the tropical ambiance throughout though. I recall the rooms being decent and clean. However, it definitely is NOT Vegas!

  • Stayed July 2011, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
Ask NextStopIsWhere about Isle of Capri Hotel and Casino -Lake Charles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Isle of Capri Hotel and Casino -Lake Charles, responded to this review
July 6, 2012
Thank you for your comments. Based on your email, I was unsure if you have visited recently. You are correct in that our property is 17 years old...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
 
Red Roof Inn Lake Charles
Great value on a similar hotel
Lake Charles, LA
4.5 of 5 stars 90 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in or near Westlake
Trendy
Quality Inn & Suites Sulphur
Quality Inn & Suites Sulphur 4.0 of 5 stars 34 reviews
Family-friendly
The Richmond Suites Hotel
The Richmond Suites Hotel 3.0 of 5 stars 49 reviews
Romantic
Treasure Inn Lake Charles
Treasure Inn Lake Charles 3.5 of 5 stars 10 reviews
Good for business
Holiday Inn Express Hotel And Suites Sulphur
Holiday Inn Express Hotel And Su... 4.5 of 5 stars 31 reviews
Show Prices ABS:HotelCheckRates-d92921?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d77946?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1023843?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d92916?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Also consider these accommodations in or near Westlake
L'Auberge Casino Resort Lake Cha... 3.5 of 5 stars 455 reviews SpringHill Suites Lake Charles 4.5 of 5 stars 68 reviews La Quinta Inn & Suites Lake Char... 4.5 of 5 stars 85 reviews Wingate by Wyndham Lake Charles ... 4.5 of 5 stars 141 reviews
Show Prices ABS:HotelCheckRates-d570041?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1987621?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1484053?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1854664?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 2 hotels in Westlake, ranked by popularity

Been to Isle of Capri Hotel and Casino -Lake Charles? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Isle of Capri Hotel and Casino -Lake Charles

Also Known As:
Isle Of Capri Westlake
Address: 100 Westlake Ave, Westlake, LA 70669
Region: United States > Louisiana > Westlake
Amenities:
Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Westlake
Price Range: $
Reservation Options:
TripAdvisor is proud to partner with Cheap Tickets, Travelocity and Hotels.com so you can book your Isle of Capri Hotel and Casino -Lake Charles reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Isle of Capri Hotel and Casino -Lake Charles, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Isle of Capri Hotel and Casino -Lake Charles
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices