First let me say that they are in the middle of renovating their rooms. It is much needed and hopefully will help them improve overall.
The Casino is nice and well kept. Lot's of games to choose from and staff overall seemed pretty good. It was fun!
The security was pretty lax or so it seemed especially between the hotel and casino and not for a comfortable atmosphere late in the evening.
Pool was also in great need of some TLC. Overall the hotel had a pretty low end feeling overall. Staff was not very engaged and seemed not very concerned with making you feel welcome. No place to get a good cup of coffee and I am pretty sure no room service (they never answered the phone).
The location is good and if they were to invest in more updating and customer service training it could be a grea place again. But definately needs a lot of desire to change!
If your looking for a better casino/hotel experience I would go elsewhere.
- Also Known As:
- Isle Of Capri Westlake
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