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“Great Place to Stay” 4 of 5 stars
Review of BEST WESTERN West Monroe Inn

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BEST WESTERN West Monroe Inn
2.5 of 5 Hotel   |   405 Thomas Road, West Monroe, LA 71292   |  
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Ranked #3 of 12 Hotels in West Monroe
Biloxi, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Great Place to Stay”
4 of 5 stars Reviewed June 2, 2014

We stay at a lot of Best Westerns and I am a Diamond Member. This hotel rates as one of the best as far as I am concerned. Why I need to write 200 characters I will never figure this out. It is quite lubricious, and a total waste of my time... Trip Advisor!!

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dana P, Manager at BEST WESTERN West Monroe Inn, responded to this review, June 16, 2014
Dear Lonnie B,

I am very delighted to read your positive comments about your stay here at the Best Western in West Monroe, Louisiana. It was a great pleasure to have you as our guest. We appreciate your loyalty to our brand and hope to see you again soon!

Safe Travels!

Dana
405 Thomas Road
West Monroe, LA 71292
318-322-9922
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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76 reviews from our community

Traveler rating
    32
    23
    11
    7
    3
See reviews for
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20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
Tucson, AZ, United States
1 review
5 of 5 stars Reviewed May 31, 2014

Excellent in every way. Will definitely stay here again. Great location with many amenities nearby. Easy access to and from a major interstate highway. The staff were very friendly and helpful which made our stay all the more enjoyable.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dana P, Manager at BEST WESTERN West Monroe Inn, responded to this review, June 16, 2014
Greetings Charles M,

Thank you for your 5 star rating! We appreciate your wonderful compliments about our hotel and staff. We look forward to your return to the West Monroe area and hope to have the pleasure of welcoming you back. Thank you for being loyal to our brand.

Safe Travels!

Dana
405 Thomas Road
West Monroe, LA 71292
318-322-9922
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed May 27, 2014 via mobile

I stayed at this establishment recently while attending a wedding. This hotel is great. Staff was extremely friendly, courteous, and professional. I normally have trouble sleeping in unfamiliar places but the rooms were clean which made the place feel like a home away from home. The place was a little difficult to find being that it was tucked away behind another business but it was well worth the very short search. I would highly recommend this hotel for family trips or if you just need a place to stay.

  • Stayed May 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dana P, Manager at BEST WESTERN West Monroe Inn, responded to this review, June 16, 2014
Greetings Vnacino,

On behalf of the Best Western staff of West Monroe, Louisiana, thank you. We are pleased to know you had great service and will relay your kind comments to our hotel staff. Our spacious rooms, along with the amenities we offer, provide guests a level of comfort they deserve. At the Best Western West Monroe Inn, you’ll find all the small touches that delight the value-wise traveler and friendly staff that cares. We appreciate your recommendation and hope to see you again soon!

Sincerely,

Dana
405 Thomas Road
West Monroe, LA 71292
318-322-9922
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hawaii, United States
1 review
4 of 5 stars Reviewed May 27, 2014

Great staff, nice breakfast (hot). Recommended they serve turkey gravy and sausage other than pork for those who do not eat pork for religious or other reasons. room was nice, however one wall had an odd colour - turquoise.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dana P, Manager at BEST WESTERN West Monroe Inn, responded to this review, May 30, 2014
Dear Carol J,

Thank you for your comments regarding your stay at Best Western of West Monroe, Louisiana. We appreciate you taking the time to share your experience during your stay here with us. Your suggestions about turkey gravy and sausage will be passed along to my supervisor so that they may look into alternative menu items for the future. We appreciate your nice comments about our staff and rooms. Again, thank you for staying with us and look forward to seeing you again soon.

Sincerely,

Dana

405 Thomas Road
West Monroe, LA 71292
318-322-9922
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baton rouge, United States
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 14, 2014

This hotel is one of the most unprofessional places I have ever stayed. The receptionist called me 3 hours after I had left accusing me of swapping a "high grade" best western hotel pillow, with a "low grade" best western hotel pillow. She had a terrible attitude, and she spoke as if she was in complete control of the situation, when we both knew her manager was the decision maker. The entire ordeal was rigged from the beginning because, as an engineer working in the area, I had no access to the high or low grade pillows and it was most likely a house keeping issue, or an oversight. Furthermore, upon arrival to the room, the ceiling appeared to be freshly patched and the room wreaked of an indescribable odor. The only way I would ever consider staying at this hotel is if the entire receptionist staff is replaced. The manager at this location grudgingly appeases to hotel guests and does so with such a smug attitude that it is almost not worth the trouble.... Except when they are attempting to charge what may be an additional 100 bucks. Heed my warning, and don't stay here!

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dana P, Manager at BEST WESTERN West Monroe Inn, responded to this review, May 28, 2014
Dear Wallace C,

Thank you for expressing your concerns about our hotel on trip advisor. We are sorry you were not satisfied with the service you received from our staff. To read this review was extremely disheartening. Why? It was not just because it casts our hotel in a negative light, but because the number one thing that we stand on is our integrity as a hotel. When this situation originally came up, we were contacted by the guest and we (the owner and I) took time to get the full story of exactly what was being accused. We never take anything like this for granted. After the unfortunate situation you had with our desk clerk, we investigated our cameras to get a more thorough knowledge on what had happen. Indeed, housekeeping did report a non best western pillow that was found in the room. We do inventory the items daily, as well upon checkout, and strive to maintain levels that will preserve supplies and ensure all guests convenience and comfort. We hope this incident did not mar your overall impression of the Best Western brand.

Safe travels

Dana

Manager
405 Thomas Road
West Monroe, LA 71292
318-322-9922
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed May 1, 2014

The room at Best Western was more than I expected. We had a room right by the swimming pool and it was very quiet for sleeping. I enjoyed the ceiling fan right over the bed. The host and workers went out of their way to ensure that they would help with everything, especially at the breakfast area. Overall, excellent stay.

Room Tip: Our room was very good and I don't know about the other rooms.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dana P, Manager at BEST WESTERN West Monroe Inn, responded to this review, May 15, 2014
Greetings Richard C,

We appreciate you taking the time the review our property. I am very pleased to know your vacation was perfect! At our hotel, our staff goes above and beyond in making sure our guests have a comfortable stay, from the moment they check in to the moment they check out. At the Best Western West Monroe Inn, you’ll find all the small touches that delight the value-wise traveler and friendly staff that cares. Thank you for being loyal to our brand. We hope to see you again soon!

Sincerely,

Dana
405 Thomas Road
West Monroe, LA 71292
318-322-9922
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carencro, Louisiana, USA
2 reviews
2 of 5 stars Reviewed April 29, 2014

There were other guests outside our room until 3AM having a party. The security lock on our door was broken. The room was not clean as it should have been, with garbage under movable furniture. The hotel staff was less than accommodating about these issues, and only offered bonus points for my lack of sleep.

  • Stayed April 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dana P, Manager at BEST WESTERN West Monroe Inn, responded to this review, May 1, 2014
Dear scottg829,

On behalf of the entire team of Best Western West Monroe Inn, we are truly sorry your stay was less than accommodating. We fully understand your frustration and your concern for the discomfort of your neighbors. In such matter, if our desk clerks are aware of any noise situation at that time, it is their responsibility to resolved it immediately. I conveyed your concern about the security lock to the maintenance department and had it checked it straightaway. In the matter of the room not being as clean as it should have been, we discussed this matter in full with our housekeeping staff. It is disappointed we were not able to provide you with the quality of services you deserve and to assure you that this is not typical of our hotel, especially being under new management. Thank you again for your feedback and we hope you will reconsider on giving us another chance. Safe travels!

Sincerely,

Dana
405 Thomas Road
West Monroe, LA 71292
318-322-9922
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN West Monroe Inn

Address: 405 Thomas Road, West Monroe, LA 71292
Phone Number:
Location: United States > Louisiana > West Monroe
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 Hotels in West Monroe
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN West Monroe Inn 2.5*
Number of rooms: 52
Official Description (provided by the hotel):
The Best Western Hotel of West Monroe, Louisiana welcomes you and your family. Located off I-20, Exit 114 South Thomas Road, our hotel provides a great base to discover downtown Monroe’s antique alley, filled with small town shops as well as shopping, dining, and entertainment. Wake up and enjoy our free daily hot continental breakfast. Rejuvenate in our seasonal outdoor pool or enjoy Wi-Fi access in the 24-hour business center with printing facilities. Step into the privacy of your own guest room with amenities including free WI-FI, a microwave, minifridge, coffee maker, cable TV with HBO® and ESPN®, hairdryer, clock radio, iron with ironing board and wake-up service. There are several attractions near this Best Western of West Monroe that you will want to visit such as the famous reality show Duck Dynasty located less than a quarter of a mile down the road. Other attractions include the Ike Hamilton Expo Center, Louisiana Purchase Gardens and Zoo, River Market, and the University of Louisiana at Monroe. Play a round of golf at Highland Park Golf Course or Mane Street Mini Golf and Games. Catch a movie at the Tinsel Town Theater. At the BEST WESTERN West Monroe Inn, you’ll find all the small touches that delight the value-wise traveler and friendly staff that cares. ... more   less 
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Also Known As:
Best Western West Monroe
West Monroe Best Western

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