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“HGI West Monroe” 5 of 5 stars
Review of Hilton Garden Inn West Monroe

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Hilton Garden Inn West Monroe
3.0 of 5 Hotel   |   400 Mane St, West Monroe, LA 712191   |  
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Ranked #2 of 12 hotels in West Monroe
Brentwood, United States
1 review
“HGI West Monroe”
5 of 5 stars Reviewed November 7, 2013

We stayed with my family in this hotel for two nights. The property is new. We had great service. The hotel is clean and well maintained. I would definitely stay in this hotel again. We had a very good experience with the wait staff in the restaurant. The were friendly and made an extra effort to insure we had a pleasant dining experience.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria F, General Manager at Hilton Garden Inn West Monroe, responded to this review, November 26, 2013
Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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196 people have reviewed this hotel

Traveler rating
    96
    60
    19
    18
    3
See reviews for
63
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Arizona
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 31, 2013

The facility looks new though there are a few signs of wear on doors. Overall, the room was as excellent as I've come to expect from HGI properties and the main reason I stay there.
the low rating has everything to do with the restaurant/bar and the desk help. After waiting 45 minutes in the generally busy restaurant/bar for a burger and fries, I was presented a luke warm patty on hard bread and fries that could have been from the day before. When restaurants are busy, you might expect some delays, but never cold food. Even the tomato slice was more green than red. To be fair, they didn't screw up the pickle slice.
The worst part of this was the bar employee not taking my card to pay for the drink I had while waiting. To me, they are either trying to compensate for the waste of time they've been, or to make me feel bad for rejecting their food. Given the look I got when the barkeep said, "I took care of it for you", I'm going with making me feel bad for criticizing the kitchen.
After telling the front desk of my "adventure" with the restaurant, they had relatively poor suggestions when I asked for recommendations to "any place nearby I could get a bite". The only recommendation was a seafood restaurant "about 10 minutes away". Within two minutes of this hotel on the access road of I-20, I found at least 10 national chain restaurants and 4 that were regional or local. Enough reason for me to stay just down the road at their sister hotel chain next time, chancing the unknown over a potential repeat of this stay.

Room Tip: The hotel is some distance away from major traffic, so any room would probably be quiet. Given my ex...
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 31, 2013

The room was clean and comfortable, if a little dated. I believe the cost was a liitle high for the accommodations, but in line with what other similar hotels in the area charge. The staff was extraordinarily friendly and helpful.

What was the real surprise was how good the food was in the hotel restaurant. I ate breakfast and dinner there and, while not the best I have ever had, the food was fresh, well prepared and tasty. The breakfast (which does cost extra, but is worth it) had a huge selection of prepared items as well as fresh cooked items to order. Breakfast is really important to me, so I will definitely stay there again so that I can have a great breakfast to start the day.

Stayed October 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed October 29, 2013

I tend to look for certain qualities at every hotel I stay in: convenience, professionalism, cleanliness,privacy, security,parking,food,exercise room...etc. It's a joy to know that staying at a Hilton brand hotel affords me the assurance that the guest needs are central to the brand.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria F, General Manager at Hilton Garden Inn West Monroe, responded to this review, November 26, 2013
Wow! That was so nice! Thanks I will share your comments with our TEAM!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kewanee, United States
1 review
5 of 5 stars Reviewed October 26, 2013

The staff made you feel at home from the minute you arrive until departure. The dinning staff were really attentive to our every need. Good employees are the secret to any business's success and you are truly blessed to have same at your place.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria F, General Manager at Hilton Garden Inn West Monroe, responded to this review, November 26, 2013
It is an honor to be considered your home away from home!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson, MS
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 25, 2013

The hotel appears new from entry to rooms. It was a little hard to find as you can't see it from the exiting road from the Interstate. All th staff was very welcoming and helpful. The room was roomy and well appointed with comfortable beds. Highly recommend.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria F, General Manager at Hilton Garden Inn West Monroe, responded to this review, November 26, 2013
Thank you!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 20, 2013

located in secluded area but with easy access to the interstate and other areas of interest, food in restaurant was ok, not too bad. pool is a bit small and stayed pretty crowded most of the weekend. was easy to locate on GPS

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloria F, General Manager at Hilton Garden Inn West Monroe, responded to this review, November 26, 2013
Family Reunions are one of our favorite kind of events to host by far! It is wonderful to be a part of families making memories!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn West Monroe

Address: 400 Mane St, West Monroe, LA 712191
Phone Number:
Location: United States > Louisiana > West Monroe
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 12 hotels in West Monroe
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn West Monroe 3*
Reservation Options:
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Also Known As:
Hilton Garden Inn West Monroe Hotel West Monroe
Hilton West Monroe

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