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“Overpriced” 3 of 5 stars
Review of Holiday Inn Express Hotel & Suites West Monroe, LA

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Holiday Inn Express Hotel & Suites West Monroe, LA
2.5 of 5 Hotel   |   603 Constitution Dr, West Monroe, LA 71292   |  
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Ranked #10 of 12 Hotels in West Monroe
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Overpriced”
3 of 5 stars Reviewed August 11, 2013

$130, plus taxed15% atleast, free breakfast over crowded with no service. One tv in king suites, deadbolt wouldnt lock into place. Sofabed and king bed mattresses were both uncomfortable soft and firm respectively. So average at best but ok for small town type, but hey Monroe isnt small anymore , right, DD fans!

  • Stayed August 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Monroe, LA, responded to this review, August 27, 2013
Dear famlof5,

Thank you for staying with us and providing us with your valuable feedback. I am sorry we were not able to exceed or at least be at par with your expectation. We are hospitality professionals who work diligently to ensure our facilities are well maintained and we strive to provide service rates that are competitive in the area. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. Your feedback is of great importance to us and allows us to monitor and improve our service continually.

Once again, thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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79 reviews from our community

Traveler rating
    14
    19
    14
    14
    18
See reviews for
22
12
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25
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Italian first
  • Any
English first
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 22, 2013 via mobile

Checked into this one hour ago and the room is horrible there are stains on the walls and brown stains on the sheets. The bench has brown stains everywhere. Paid $164.50 for this room and called management and the lady named charlotte tried to find another room at another hotel and said she would not refund our money and she had a major attitude. We looked in the bathroom and behind the toilet looked like someone threw up in it and was never cleaned. Was wondering why it smelt so bad. Then i went to the vending machine and there was brown dripping stuff all over the trashcan and the wall. Would hope no one ever stayed here.

  • Stayed July 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Monroe, LA, responded to this review, August 7, 2013
Dear sybilnut24,

We certainly appreciate you taking the time to convey your thoughts regarding your stay with us.

I am truly sorry to hear your negative experience with us. Please accept our sincerest apologies for the dissatisfaction the room condition has caused you and for the inconvenience you had with our level of cleanliness.

The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Dhan M
Case Manager
IHGCare
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Middleburg, Florida
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 23, 2013

We stayed here in June 2013. Very nice hotel. Staff was wonderful! Rooms were very clean and beds were super comfy!! We had our daughters and my great niece with us. Pool was clean and they have an exercise room also! Would def. stay here again! Oh and the kids LOVED THE POPCORN MAKER AND PINK LEMONADE that was free!!!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 21, 2013 via mobile

The staff was really friendly. We were upgraded to a suite. The suite is really nice but please do not look at the curtains or windows. There must be condensation from the air conditioner that caused mildew on the curtains when we stayed there. I hope that they cleaned or replaced them. Overall, the room was nice, clean and spacious. I loved the two TVs, kitchen, and sitting area. The complimentary cookies and breakfast were really nice. It is probably one of the best choices in the area if you are visiting.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Monroe, LA, responded to this review, July 9, 2013
Dear Ascepti,

First of all, we like to thank you for having chosen our hotel and we also like to thank you for having taken the time to share your valuable comment with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

We hope this incident did not mar your overall impression of the Holiday Inn Express brand and that you can afford us an opportunity of making it right and welcoming you back in the near future.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dover, Arkansas
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 10, 2013

This is a good Hi Express to stay at. Clean, nice beds, good location, with the mall behind you and an Outback next door. Close to freeway but no noise. Nice outdoor pool. Good breakfest as usual with these folks. Had a good stay, thank you.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMRuss, Director of Sales at Holiday Inn Express Hotel & Suites West Monroe, LA, responded to this review, June 14, 2013
Dear Jodie H,

Thank you for your feedback for the Hampton Inn of Monroe, LA. We appreciate you taking the time to share your concerns with us. We regret that you found the bed to be stiffer than what you are accustomed to at other Hampton Inn's, however, we always like to reassure our guests that we strictly follow all Hilton standards in our hotel including the mattresses in all of our guest rooms. This is also includes our full complimentary breakfast, of which we were glad to hear that you enjoyed the sausage and biscuits.

We thank you for your time and business.

Sincerely,

Janie Russ
Regional Sales and Marketing Director
Southern Hospitality Services, LLC
1401 Martin Luther King Jr Drive
Monroe, LA 71202
Phone: 318.547.4672
Fax: 318.410.0145
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 8, 2013

Yes this is one of the more pricey hotels in the area but with the excellent breakfast and incredibly friendly staff they have, it's definitely worth it. The manager when we were there was a female, I believe Kathy or Kristen, but she helped two weary travelers feel right at home. They were honest about restaurants and accomodating in their demeaner. Hotel offers bottles of water in the room for outsiders who aren't used to that type of water!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 8, 2013

Very nice hotel - great value - just the right place to lay our heads when traveling for a wedding. We arrived earlier in the day and just left our bags. Later that night after a very nice wedding, we came in and just collapsed. Very nice - very comfortable and great price!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites West Monroe, LA

Address: 603 Constitution Dr, West Monroe, LA 71292
Phone Number:
Location: United States > Louisiana > West Monroe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 12 Hotels in West Monroe
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites West Monroe, LA 2.5*
Number of rooms: 88
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Also Known As:
Holiday Inn Express Hotel And Suites West Monroe, La
Holiday Inn West Monroe
West Monroe Holiday Inn

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