Stayed here for 3 days on a business trip to Lake Charles. Picked this hotel based on the general recommendations seen on Trip Advisor. Although most reviews were favorable, we found the place to be only 'average' with regard to service and amenities.
First problem we encountered was soon after walking into the room...the TV remote was 'dead'. I took the remote back to the front desk and asked for a new set of batteries. The girl at the desk advised me that they didn't have any batteries and she would have to 'go look' for another remote in an unoccupied room. She came back about 10 min. later with a working remote. However, when I got back to the room, I noticed that the replacement remote didn't have any navigation (up-down-left-right) buttons, making it impossible for me to select any options from the main menu. I just used the channel buttons to watch TV and forgot about other stuff.
Returning to the hotel after dinner, we discovered the cable TV service and Internet service was not working. Went to the front desk and inquired about the problem, only to be told that they were 'working on it'. Came back on about 3 hrs later (about time to go to bed).
Day 2 seemed to go OK, with no issues. On day 3 (checkout), again discovered that the cable and internet service was again down. At the desk, the clerk said they could not process my 'check out' because their computers were down and that they would have to mail or fax my receipt after the system came back up.
Overall, this place was adequate for a place to sleep and the breakfast buffet was pretty decent. On the down side, the little glitches made for a less-than-satisfactory stay. I wouldn't say you need to avoid this place, just don't expect anything more than 'average'.
- Also Known As:
- Quality Inn Sulphur
- Sulphur Quality Inn
- Official Description (provided by the hotel):
- ALL Suites, hotel located in Sulphur close to industries, restaurants, casinos, beaches, mall, Creole Nature Trail, and more.Hotel feautres, hot breakfast daily, complimentary Wi-Fi, Fitness Center, and Outdoor Pool. Meeting Space is available. No Pets ... more less
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