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“great hotel with good location” 5 of 5 stars
Review of Holiday Inn Express & Suites- Sulphur (Lake Charles)

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Holiday Inn Express & Suites- Sulphur (Lake Charles)
2.5 of 5 Motel   |   102 Mallard Street, Sulphur, LA 70665   |  
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Ranked #3 of 19 Hotels in Sulphur
Missouri City, Texas, USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“great hotel with good location”
5 of 5 stars Reviewed January 8, 2013

Really good, family-friendly hotel just off the Interstate. Very convenient with clean rooms and well-stocked breakfast bar. Pool area was basic but water was warm enough to swim in even during winter.

Room Tip: Better to get a room on the first or second floor. Stair access to third floor rooms are only at eac...
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiesulphur, General Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review, January 10, 2013
Thank you so much for your feedback! We strive to provide our guests with a great experience, and we appreciate you letting us know that we are successful in that mission. We hope to see you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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49 reviews from our community

Traveler rating
    30
    7
    11
    1
    0
See reviews for
13
11
4
14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • Any
English first
Lancaster, Pennsylvania
Top Contributor
100 reviews 100 reviews
40 hotel reviews
Reviews in 48 cities Reviews in 48 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed November 27, 2012

We stayed at this hotel for 6 days to visit family in the area. I I have very mixed feelings about this hotel. I had called a few days before we were to arrive to say we were arriving a day early and this would extend our stay to 6 days. I was told it was fine and taken care of. We arrived in town at 1:30 and went to see if we could check in and were told there was no rooms available. We wanted to attend a family event at 4 pm...so we were told to come back at 2 pm. We did and no room....We were told to come back at 3 pm, we did and still no room was ready. At 3:36 they called my home phone 1500 miles away to say we could check in. Never received that call until evening. We did check again at 4pm and was checked in but we ended up unable to attend my grand-daughters event. The room we were given had no sun, and no view except of a roof and building. It was just above the lobby so we had noise our entire stay. My hubby went to sit down in the computer chair and the arm rest fell off. The hotel did fix that the next day. There were cracks in the bathroom tile also. I found out four days later by accident the reservation had not been extended but adjusted and our check out was a day earlier than planned. Thankfully I found out in time to correct the reservation. On the positive side, housekeeping was good. The pool was nice although one night I needed pool towels and went to the front desk . The clerk handed me a stack and asked me to put them in the pool rack. Breakfast was hot, had a good selection and was nice. We used the breakfast room a lot to play card games with the kids in the evening. It was wonderful and very much appreciated. Staff was nice and did know your name after a few days. There is a nice washer and dryer on premises. I am not sure that I won't look for another hotel next visit. Just very disappointed with check in, room location when it was booked 2 months before and I still see that arm coming off the chair and my hubby almost losing his balance. Not what I expect for the cost and with a Holiday Inn Express visit.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review, December 12, 2012
Dear TigerLily1010,

Thank you very much for sharing your experience with us. I am glad that you liked the service of the housekeeping team as well as our breakfast. On the other hand, please accept my sincerest apologies for the negative experience you had during check-in. Kindly be assured that all comments will be acted upon. We appreciate your feedback regarding your stay. This helps in becoming a better hotel. We all hope that we will have the opportunity to host you again on a future visit.

Sincerely,

Karen G.
Case Manager
IHGCare
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New Orleans, LA
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 25, 2012

For those looking for a nice place to stay in the Sulphur area, this hotel fits the bill nicely. It's not new (you can see that the bathrooms and air conditioning units still retain a bit of an older style) but the rooms have new amenities and are well-kept. The breakfast in the morning has lots of good choices. But the best thing about this hotel is the staff -- they were very welcoming and eager to be helpful. I gave it five stars (even though it's not a full service hotel with all those types of amenities) because it does a very good job of doing exactly what it is supposed to do -- provide a traveler to Sulphur with a clean, pleasant, safe place to stay.

Stayed November 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiesulphur, General Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review, November 27, 2012
Thank you so much for your kind words and feedback! We pride ourselves on the level of service that we provide to our guests, and it is so exciting to hear that your experience met your expectations. We look forward to seeing you again!
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Kaplan, Louisiana, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 23, 2012

Upon arrival at the hotel was very impressed with the cleanliness of the property and the hotel itself. everyone from the front desk on down to the housekeeping staff was very friendly and helpful. Breakfast area was well stocked and clean. I would like to thank Donna for the help with my reservation on such a short notice. I would definately stay there again and would like to give this hotel and staff a 10+ rating.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiesulphur, Front Office Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review, September 24, 2012
Thank you so much for your kind words and feedback. I am very happy that you enjoyed your stay with us. We appreciate your business very much and always look forward to return visits from our guests.

Donna Martin
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Porte, Texas
Top Contributor
151 reviews 151 reviews
29 hotel reviews
Reviews in 42 cities Reviews in 42 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed September 20, 2012

good rooms very friendly staff call you by name after a few stay's best breakfast plently of parking
outdoors patio to just relax get a little sun nice quite pool weight room
this crew always always trying to please

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiesulphur, Front Office Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review, September 24, 2012
We are very glad that you enjoyed your stay with us. We sincerely appreciate your feedback. We work very diligently to ensure that every guest has a relaxing and enjoyable visit. We are glad that you experienced this while at our hotel and look forward to seeing you in the near future.

Donna Martin
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
40 reviews 40 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 1, 2012

The hotel is very close to the casinos in Lake Charles. The room was very clean and the service was great. Breakfast options are good for a quick start in the morning. Cracker Barrel is across the parking lot for more extensive breakfast option.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiesulphur, General Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review, September 3, 2012
Thank you so much for your kind comments. We are glad that you enjoyed your stay with us.We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
College Station, TX
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 29, 2012

We basically used this hotel as a place to sleep while traveling to Florida. As a priority club member, the front desk clerk at every priority club hotel we have ever stayed in has always given us something. Usually it's a free drink at the bar if there is a bar in the hotel. Other times its a free soda or snack. On this trip, we weren't acknowledged as priority club members nor were we offered anything other than our room keys. I know it's not much, but its always something we look forward to when staying at these hotels.

We got to the room and were impressed with the smell and cleanliness. Although the beds were a little on the firm side, they were comfortable. The bathroom didn't seem to be as clean. THere was grout missing between the tiles and hair on the floor. The bathroom didn't seem to be updated at all other than the granite countertop. I did like how the room itself was pretty big. There was plenty of room between the beds on both sides. One thing about the room I didn't care for was the air conditioner. While it stayed cool, we like to have the noise of it running all night because it helps us sleep. This air conditioner looked pretty old and there was no option to keep the fan on. We looked at the radio clock hoping for white noise options but there were none. Maybe it might be a good idea to include something like this in the rooms.

The breakfast food was fairly good. The only thing we didn't care for were the eggs with cheese already mixed in. The cheese was really runny and just tasted really odd. Also, the orange juice was not very good at all. Might want to consider having some other options for drinks.

Other than these things, it was a decent hotel. It is definitely good enough for an overnight stay. If I were here longer than that, I'd probably stay somewhere else.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiesulphur, General Manager at Holiday Inn Express & Suites- Sulphur (Lake Charles), responded to this review, August 3, 2012
Stephen,

Thank you so much for sharing your review. We strive to maintain the highest levels of quality, service, and value for our guests, and it's feedback such as this that helps us identify areas that we can improve upon in order to provide great experiences for future guests. We are so sorry that your stay held some challenges, and we'd really like the opportunity to make it up to you. I invite you to conact us directly so that we may discuss how best to do that. We know you have many choices when deciding where to stay in the area, and we hope that you'll choose us again next time!

Thank you,
Tracy French
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites- Sulphur (Lake Charles)

Address: 102 Mallard Street, Sulphur, LA 70665
Phone Number:
Location: United States > Louisiana > Sulphur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 19 Hotels in Sulphur
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites- Sulphur (Lake Charles) 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites Sulphur, Louisiana. Our hotel is located in the heart of Sulphur Industries short distances from Conoco, Citgo, PPG, Westlake Polymers, Sasol, Westlake Petro, Basell and Turner Industries. For the playful at heart we are minutes away from area Casinos - Isle of Capri, L'Auberge du Lac Casino. The horserace enthusiast will enjoy a day at Delta Down Horseracing and Casino. The Holiday Inn Express & Suites is also in the heart of Louisiana Hunting and Fishing. Enjoy a round of golf at Graywood Plantations Golf Course, National Golf Course, Frasch Park, Mallard Cove. Our hotel is also conveniently located near McNeese State University. Our dedicated and friendly staff is here to make your visit to the Sulphur - Lake Charles area 'Your Home Away From Home!'We would like to host your next Corporate Meeting or Training Event in our versatile conference / meeting space up to 150 ppl. ... more   less 
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