We lost a ring that has been in our family for 13 years! We left the ring on the bed in the room in a hurry to hang out.Stupid move.I know. We returned late that night and it was gone! We searched the room in a panic became overly frustrated and decided we'll rest tonight and start our search the next morning. We wake and still no ring! My husband and I were upset.Where did this ring go? Do not disturb sign on the door.Where did this ring go? I cried.He tried to remain calm.This is a man that usually suffer from selected hearing disorder, etc, etc.
Later we approach the front desk with these horrible thoughts in our mind.Can't remember her name, but she was very nice.She filed the report and explained when to expect a call from management. So we went on our way.
We returned, still no call from management!
My husband and I requested to speak with" management".The manager appears.I explain in detail where the ring was left and how important it was to locate it.She listens and then responds."The only words I could hear were"The hotel is NOT responsible for missing property. "I'm sure she said more than that.My immediate response"Stolen property, you mean!"Check the cameras and key cards to see who entered a room with a do not disturb sign on the door, etc, etc.My husband intervened. Explaining the story all over again.She agreed with my husband then we headed to our room.
I cried on our way up to the room in the elevator.We enter the room, my husband moves furniture around and there it is! My RING!
Feeling like a fool.I picked up the phone and requested management come up to my room.She came quickly with at least 2-3 other people. I laughed then turned to the chair where the ring lay. They looked then smiled. I apologized at least a million times.
We still had 3 days left at this hotel.My embarrased husband used the stairs, bypassing the front desk...lol.He could benefit from the extra exercise.
Staff remained professional and friendly as ever.They called our room making sure everything was ok.
Customer service 10 plus.Free breakfast and dinner:10 plus.Cleanliness of the entire hotel, inside and out:10 plus.
Thanks to everyone at Laquinta hotel across from Northshore mall.Airport Road Slidell, La