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“Well kept hotel with great service” 4 of 5 stars
Review of Holiday Inn Shreveport Airport West

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Holiday Inn Shreveport Airport West
3.0 of 5 Hotel   |   5555 Financial Plaza, Shreveport, LA 71129   |  
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Ranked #17 of 36 Hotels in Shreveport
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Well kept hotel with great service”
4 of 5 stars Reviewed August 15, 2014

We came in late in the evening and were greeted by cordial staff. They let our kids enjoy the pool even past closing hours. Linda at the front desk saw us with a lot of luggage and immediately gave us a room on the first floor closer to the exit. The pool is an indoor/outdoor pool with whirlpool hot-tub. The restaurant staff was great. They alerted us to the fact that kids eat free when an adult entree is purchased. My wife was vegetarian and they made great Quesadillas with extra veggies for her.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jud S, General Manager at Holiday Inn Shreveport Airport West, responded to this review, August 19, 2014
Than you for your wonderful comments about our staff and property. We strive to make sure that each and every one of our guests have an exceptional experience during their stay. I will make sure that I communicate this comment with my staff. I look forward to having you return in the future. Thank you again and have a fantastic day!
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130 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Irvine, California
1 review
5 of 5 stars Reviewed July 23, 2014

Just would like to share how pleased my father and I are that we selected this hotel to stay during our family reunion. Upon arrival to the hotel we were greeted by the front desk supervisor Amanda Ross who checked us in to our room with a smile a long with another pleasant front desk person named Linda Morris. After going to check the room I noticed that it was not what we requested. I returned to the front desk to inform them that the room was not giong to handle our needs Amanda and Linda quickly when into action to make things right. The attitude of these two was amazing and was just what was need to make my father which is a senior and we had been traveling over 1700 miles from home. Their actions and comitiment to making sure we were taking care is the reason we stayed for 7 days When we need a hotel in the future we will definitely stay there again!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jud S, General Manager at Holiday Inn Shreveport Airport West, responded to this review, July 24, 2014
Thank you for taking your time to review our hotel. Thank you for the kind words regarding two of our associates. We look forward to seeing you on your next visit to Shreveport.
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Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 15, 2014

This hotel is older, but has an amazing lobby. The bar lounge area is wide open and the first thing you see. Only problem is it's closed on Sundays, and it was Sunday. The hotel itself is in the middle of nowhere so we were stuck in the hotel. The indoor/outdoor pool is directly behind, and one of the best I've seen. The check in was a little rough since they gave me 1 bed , so we had to go down to the lobby and change rooms. The staff blamed me for the issue. The room was spacious and comfy. The outside pool was trashy with bottles, cigarette butts, and clothes draped about. The restaurant food was good. This hotel would have been so much better if the night staff had better customer service skills. They rarely smiled and it seemed to bother them when I asked for anything.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jud S, General Manager at Holiday Inn Shreveport Airport West, responded to this review, July 16, 2014
Thank you for taking the time to complete a review of our hotel. I sincerely apologize for poor attitude of the associates and the condition of the outdoor pool area. I will address both concerns. We look forward to your next visit to the Shreveport area.
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Sparkman
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed June 5, 2014

Let me start by saying the front desk staff was very nice and very understanding.
I checked in and twenty minutes later checked out.
There was mold and mildew around the bathroom door and the a/c vents. There was an odor about the room that I cannot describe. There was cat food in the window and fuzzy stuff growing in the window frame. Got a full refund and went next door to the Hilton!

  • Stayed June 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jud S, General Manager at Holiday Inn Shreveport Airport West, responded to this review, June 6, 2014
Thank you for taking the time to review our hotel. We strive to provide excellent customer service and accommodations. I sincerely apologize that we failed to meet your expectations in room quality. I have addressed your concerns with engineering and housekeeping. We look forward to your next visit to the Shreveport area.
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2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 28, 2014

Staff is super! Took care of me from check in to check out. Rooms clean . Bed nice but pillows a little firm for my likein. Only complaint is the room had a smell to it. A strong musty odor. Staff was really good finding me a room with out such a strong smell.

Stayed May 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jud S, General Manager at Holiday Inn Shreveport Airport West, responded to this review, May 30, 2014
Thank you for taking the time to review our hotel. Our goal is to provide excellent service and accommodations. Thank you for your kind words regarding our associates. I apologize the room had a strong odor. I will review the issue with engineering and housekeeping to resolve the smell. We look forward to your return to the Shreveport area.
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West Monroe, Louisiana
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 28, 2014

We booked a one night stay in Shreveport thru Hotwire. After booking thru HW and then reading the reviews, I was a bit 'iffy'. Thankfully, when we showed up we were pleasantly surprised. Check in was super quick. We were on the 5th floor and the rooms were surprisingly roomy. The room was clean, the furniture looked new and the bed was very comfortable. I did notice a few cracks in the ceiling, but nothing major. I think they are in the process of renovating, but as far as our room, it was in good condition.
Suggestion: Maybe changing the flooring in the lobby from carpet would make it look less outdated.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jud S, General Manager at Holiday Inn Shreveport Airport West, responded to this review, May 30, 2014
I want to thank you for taking the time to review our hotel. We strive to provide excellent service and accommodations. Thank you for the information regarding the condition of the ceiling. I will address with engineering. We look forward to your next visit to the Shreveport area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 6, 2014

This is not a brand new property (a few settling cracks in the corners, dated exercise equipment in the fitness center, etc) but it was clean and I slept like a baby in the bed. The room was spacious (king bed, sitting chair, computer table and chair, entertainment center with drawers that contained a microwave and mini-fridge), a restaurant and bar downstairs, and there is a combination outdoor pool.The thing that got me was the customer service. In an age where customer service seems to be going down the tubes, I was amazed when I simply pointed out that my room had not been cleaned (I only wanted the used towels picked up and new towels for the night). Ms. Ross, the manager on duty, went above and beyond to give compensation that I did not expect and insure that the rest of my stay was comfortable. There was even a note on my TV when I got in the next afternoon apologizing for overlooking my room the day before. We all make mistakes and things are overlooked but its how people catch and correct these errors that makes all the difference in the world to me!!! I booked through Priceline and got an exceptional rate, so the value for me was undeniable! I would definitely stay again and again.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jud S, General Manager at Holiday Inn Shreveport Airport West, responded to this review, May 8, 2014
I want to thank you for taking your time to review our hotel. Our goal is to provide both excellent service and accommodations to our guests. Thank you for your kind comments regarding the service you received as I will communicate those comments to all of our associates. We truly appreciate your business and we look forward to seeing you again on your next visit to the Shreveport area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Shreveport Airport West

Address: 5555 Financial Plaza, Shreveport, LA 71129
Phone Number:
Location: United States > Louisiana > Shreveport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Shreveport
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Shreveport Airport West 3*
Number of rooms: 226
Official Description (provided by the hotel):
There are many hotels in the Shreveport, LA area, but our hotel stands above the rest. The Holiday Inn Shreveport Airport is a full service hotel that is conveniently located by Shreveport Regional Airport (SHV) at the intersection of I-20 and I-220, and Inner loop 3132 to easily allow travelers to get where they are going. Nestled on nine acres of pine trees, the hotel offers a quiet night's rest. Located in northwest Louisiana, Shreveport is a bustling city surrounded by wetlands and pine forests that’s home to riverfront casinos, sports teams and Barksdale Air Force Base. No matter what your reason is for visiting, we’re sure you’ll find another one to come back. Comfort and conveniences are top priorities in all of our guest rooms. Each one is well-equipped with a 32-inch flat screen HD TV, free high-speed wireless internet access, a refrigerator and a microwave. You can sleep peacefully every night on a plush, triple-sheeted king or double bed. We have a free airport shuttle and 5,400 square feet of event space. Our swimming pool is a favorite, with a swim through from the inside to the outside of the pool. Enjoy a drink at our Atrium bar or dine in our full service restaurant featuring some of the best Southern style food around. Our hotel also offers a 24-hour business center for all your paperwork needs. By lodging with us, you can get to meetings at Halliburton, Schlumberger, Frymaster and Centenary College without a hassle. Come and see for yourself what our hotel has to offer! ... more   less 
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Also Known As:
Holiday Inn Shreveport West Hotel Shreveport
Shreveport Holiday Inn

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