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“Great Staff, Acceptable Rooms” 3 of 5 stars
Review of Holiday Inn Shreveport Airport West

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Holiday Inn Shreveport Airport West
3.0 of 5 Hotel   |   5555 Financial Plaza, Shreveport, LA 71129   |  
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Ranked #20 of 36 hotels in Shreveport
Chicago, Illinois
1 review
“Great Staff, Acceptable Rooms”
3 of 5 stars Reviewed March 12, 2013

After bidding on Price line and getting this hotel while on a road trip between Dallas, Houston and the Gulf Coast and back we were a little frightened by many of the reviews. After getting to the hotel our fears slowly started to dissipate as we were met by a very pleasant and helpful front desk team.

We went up to our room and again were pleasantly surprised with the quality and appearance of the room. Newer TV, clean sheets, floor, bathroom. No smells.

Quality of the WIFI, important for us as we work from the road, was good.

Breakfast at the restaurant was standard Holiday Inn menu. Tasty "Full Breakfast" scrambled eggs with sausage.

It is an older property, yes. The hotel management in its replies admit to that. But they are doing the best they can with what they have and make every attempt to make your stay a pleasant one.

Don't be afraid of this hotel; clean and acceptable accommodations.

Room Tip: We stayed on the 6th floor and get the feeling this might be one of the better floors.
See more room tips
  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jud S, General Manager at Holiday Inn Shreveport Airport West, responded to this review, March 19, 2013
Thank you for taking to the time to submit your review regarding your recent stay at the Holiday Inn Shreveport Airport West. Your kind remarks are much appreciated by both myself and our associates. We look forward to seeing you again on your next visit to the Shreveport, Louisiana area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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92 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Oklahoma
Top Contributor
52 reviews 52 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed March 11, 2013

Stayed in this hotel with a business group to attend a meeting there. Everything was reasonably clean but I guess I expected better treatment because we had 50+ people staying there utilizing two of their meeting rooms. It turned out, however, that there was a bigger group there for one night so they received all the attention to detail. Would I stay there again...possibly. Will I plan another meeting there...probably not.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jud S, General Manager at Holiday Inn Shreveport Airport West, responded to this review, March 19, 2013
Thank you for your feedback regarding your recent stay at the Holiday Inn Shreveport Airport West. We are pleased that you found the condition of our hotel satisfactory. However, I would like to apologize for the dissatisfaction you experienced with your meeting room. Please know that this will certainly be looked into. We take the confidence our guests place in us very seriously and will work to correct any unsatisfactory experience. At your convenience, it would be helpful for us if you could call and give us specifics of your meeting. Thank you for staying with us and we hope to have you as a guest in our hotel again soon.
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Allen, Texas, United States
1 review
4 of 5 stars Reviewed February 23, 2013

I found this hotel on Hotwire.com for $45 per night for two nights over the weekend. Thought I'd take a chance even after reading the mixed bag of reviews.

Overall the hotel is not bad - a little dated in decore - but not bad. The service was excellent and the hotel was VERY clean. I ordered room service for breakfast and the food arrived fast, hot and well prepared. I arrive very late at night, and although the pool area was closed the front desk agent allowed me to get into the hot tub - a much needed relaxing break after a 3 hour drive from Dallas.

The only issue that I have is the bed is as stiff as a board. The linen is clean and the pillows are comfortable (although we really don't care for 5 small pillows - give us 4 good sized ones instead), we are used to a pillow top so we had trouble sleeping as a result.

Overall, aside from the stiff bed it was a good experience!

Room Tip: Request a room away from the elevators as the vending/ice machines are right next to the guest rooms...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jud S, General Manager at Holiday Inn Shreveport Airport West, responded to this review, March 1, 2013
Thank you for your recent posting on TripAdvisor concerning your stay at the Holiday Inn Shreveport Airport West. Your kind remarks and details of your positive experience with our hotel are appreciated by the entire staff. I would like to apologize for the “super firm bed”, we recently replaced most of the mattress with new pillow-top mattresses, this is one of our on-going upgrades per our standards. We look forward to seeing you again on your next visit to the Shreveport area!
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Arlington, Texas
1 review
5 of 5 stars Reviewed January 31, 2013

I tried to cancel my reservations after I saw the reviews on this site, but Expedia wouldn't let me. I am SO happy that I did not change...
Checking in very late, I was exhausted. Douglas, the desk clerk,w as helpful, kind, and honest. The upgrade to a suite was an unexpected but very welcome gift. The helpful assistance from one of the employees made unloading a breeze (and he even graciously said "No tip necessary!." The after-hours use of the whirlpool took away the achy-ness from the long drive and made the transition from traveler to visitor a great experience.
Parking was very close to the room and was well-lit and secure. The two room suite was comfortably appointed, lots of space, easy WiFi access, two televisions, thermostat worked great, and the king size bed was clean, just-firm-enough, and filled with pillows and blankets. The fridge in the room had some ice build up but it still worked great (and the culprit for the problem was a previous guest who left the setting on the coldest temp.)
The indoor pool was heated but not hot and whirlpool was steamy; a perfect combination for total relaxation. Everything was antiseptically clean, well-lit, and in spite of the vast interior, had plenty of small spaces for personal conversation.
Was the hotel brand-new? No. Was the hotel ultra modern? No. HOWEVER, it was spacious, comfortable, clean, relaxing and cost less than 1/3 of those brand new sterile box hotels. Will definitely go back, time and time again!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jud S, General Manager at Holiday Inn Shreveport Airport West, responded to this review, February 6, 2013
Thank you for taking the time to post your comments on TripAdvisor concerning your recent experience at the Holiday Inn Shreveport Airport West. It is our mission to provide both excellent service and accommodations to our guests and it is very uplifting when we accomplish that mission and our customers recognize us for doing just that. We truly appreciate you sharing your experience with us along with everyone else who might find this review helpful when choosing their accommodations in Shreveport, Louisiana. We truly appreciate your business and we look forward to seeing you again on your next visit to the Shreveport area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano,TX
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed January 25, 2013 via mobile

This place is nasty. Keep in mind I normally research my hotels very well, and this one I booked thru name your own price on Priceline... And this is what I get trying to be a cheapskate. Walking in to the modern lobby, for 1975, I was promptly greeted, and given my room key and told how to get to my room. Upon exiting the elevator on my floor, I notice a hose coming out of the wall and just laying on the ground , like the ice machine was missing. We enter the room with low expectations. My wife and I already agreed that we would leave it the room was bad. The bathroom was very clean, and looked decent. Then the beds, ... O boy... Multiple blood stains, and lots of short black hairs... Gross!!!!!!! We walked out of the room, and drove down to the Hilton Garden Inn, much cleaner and newer. Do yourself a favor and get a room 5 min from this Holiday Inn... Waste of money spent thru Priceline...

  • Stayed January 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jud S, General Manager at Holiday Inn Shreveport Airport West, responded to this review, January 28, 2013
Thank you for your feedback of your recent visit of our hotel. I would like to apologize for this unusual condition that you found your guestroom in. This is unacceptable and does not reflect our normal standards of hospitality and cleanliness. Please know I have addressed these issues with the appropriate departments. We are aware and are working on the ice machine that you mentioned in your review. We are an older hotel and are continually upgrading areas and preventative maintenance is completed on all of our rooms on a rotation basis. We hope to have an opportunity to provide you the kind of guest satisfaction that we are known for if you are ever in the Shreveport/Bossier City area again.
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1 review
1 of 5 stars Reviewed January 5, 2013

I am scarred for life. I will never stay at a Holiday Inn ever!! I get nauseated now just at the sight of a green H... Save yourself. I am an RN and feel sooo contaminated after walking in this suite. I never in my life saw anything sooo nasty,moldy,dirty,pest infested and that was the clean side...which was hard to see due to lights burned out. The sheets had copious protein stains and multi long hairs... OMG I never in all of my life have been so disgusted. Oh and they told us these suites were all recently upgraded... I hate to see the rooms that have yet to be upgraded. There are not enough words to explain the depth of disgusting that we experienced in this suite. Lesson learned never allow children in a room until first inspecting what is hidden behind those doors! OMG I hope these pictures attach for you to see for yourself. Sorry ahead of time because these are definitely rated "R"!!!

  • Stayed October 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Shreveport Airport West, responded to this review, January 22, 2013
Dear Kiaelc,

Thank you for submitting your review of our hotel. It is unfortunate that you were not satisfied with your stay. Our hotel is very proud of its level of service, cleanliness and quality of its product. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

You mentioned in your review you attached photos. I am sorry but there were no photos on your review for us to view.
Sincerely,

Katie J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 25, 2012

We visit Shreveport at least 3 times a year. After having a very bad experience at another Holiday Inn in Downtown Shreveport, we decided to stay at this location. Upon walking in, we could tell that this location had a renovation (both on the property and in the personnel). Customer Service was OUTSTANDING! The rooms were nice and comfy, whatever we needed was taken care of, and the onsite restaurant was great. The exercise room needs updating though, but everything else was great. We will most definitely stay here again. I would most definitely recommend this hotel to anyone visiting the area, the value is outstanding for what you receive. Our family wants to thank the staff of this hotel for outstanding service!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NikkiKotzian, Director of Sales at Holiday Inn Shreveport Airport West, responded to this review, November 27, 2012
Thank you for the wonderful comments you recently posted on TripAdvisor regarding your recent stay at the Holiday Inn Shreveport Airport West. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very happy when a guest comments about the wonderful service they have received. It is our goal to make you feel at home and not just meet your needs, but to exceed them. Thank you again for your kind words. We hope to have you as a guest at our hotel again soon.
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Additional Information about Holiday Inn Shreveport Airport West

Also Known As:
Holiday Inn Shreveport West Hotel
Holiday Inn Shreveport West Hotel Shreveport
Holiday Inn Shreveport
Shreveport Holiday Inn
Address: 5555 Financial Plaza, Shreveport, LA 71129
Phone Number:
Location: United States > Louisiana > Shreveport
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 36 hotels in Shreveport
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Shreveport Airport West 3*
Official Description (provided by the hotel):
There are many hotels in the Shreveport, LA area, but our hotel stands above the rest. The Holiday Inn Shreveport Airport is a full service hotel that is conveniently located by Shreveport Regional Airport (SHV) at the intersection of I-20 and I-220, and Inner loop 3132 to easily allow travelers to get where they are going. Nestled on nine acres of pine trees, the hotel offers a quiet night's rest. Located in northwest Louisiana, Shreveport is a bustling city surrounded by wetlands and pine forests that’s home to riverfront casinos, sports teams and Barksdale Air Force Base. No matter what your reason is for visiting, we’re sure you’ll find another one to come back. Comfort and conveniences are top priorities in all of our guest rooms. Each one is well-equipped with a 32-inch flat screen HD TV, free high-speed wireless internet access, a refrigerator and a microwave. You can sleep peacefully every night on a plush, triple-sheeted king or double bed. We have a free airport shuttle and 5,400 square feet of event space. Our swimming pool is a favorite, with a swim through from the inside to the outside of the pool. Enjoy a drink at our Atrium bar or dine in our full service restaurant featuring some of the best Southern style food around. Our hotel also offers a 24-hour business center for all your paperwork needs. By lodging with us, you can get to meetings at Halliburton, Schlumberger, Frymaster and Centenary College without a hassle. Come and see for yourself what our hotel has to offer! ... more   less 
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