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“Friendly and Professional” 5 of 5 stars
Review of Courtyard Shreveport Airport

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Courtyard Shreveport Airport
3.0 of 5 Hotel   |   6001 Financial Plaza, Shreveport, LA 71129   |  
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Ranked #22 of 36 Hotels in Shreveport
Carrollton, Texas
1 review
“Friendly and Professional”
5 of 5 stars Reviewed 4 weeks ago

As we walked in to the hotel, everyone was very friendly. My 12 year old nephew even stated how he liked the hotel within the first 10 mins of walking in. The staff answered all questions we had and was very professional.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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44 reviews from our community

Traveler rating
    10
    12
    10
    6
    6
See reviews for
8
5
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19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Tampa, Florida, United States
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I'm a Silver Rewards member with Marriott. I try to stay with Marriott on most of my travels. So, my business trip to Shreveport, LA wasn't any different. This was my second stay at this hotel. I do have to say that the customer service both at the front desk and the restaurant was wonderful. But, the room was not cleaned well. Unfortunately, I didn't notice until the Morning of my checkout (which gave me the creeps the rest of the day). It all started with the shower, I went to turn on the shower and looked up and saw a used washed cloth hanging on the shower rod next to the shower curtain!! You wouldn't see it unless you slide the shower curtain back to get it. I was furious when I saw this. It made me wonder what else was overlooked by the cleaning staff. I then noticed that the coffee pot was overly dusty, the ice bucket was just as dusty...then the icing on the cake was that I found a cap to a disposable razor behind the face towels hanging near the sink.
I hate that I had this experience because, I really like the hotel, the bed was very comfortable, but now...I'm wondering how clean it was!! Not sure where I'll be staying the next time i'm in Shreveport. :(

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addie B, Director of Sales at Courtyard Shreveport Airport, responded to this review, 4 weeks ago
Dear Monique-

Thank for your feedback from your recent stay with us. I sincerely apologize for the housekeeping issues and will address the staff as well as the housekeeper that personally cleaned your room. We pride ourselves on upholding the Marriott standard and we definitely fell short this time. As a Marriott rewards member, I hope you will give us another chance on your next business trip. Again, my apologies for your inconvenience and we hope to see you again so that we can show our improvement.

Kindest Regards,

Addie Stephenson
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winter Garden, Florida
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

This is a standard Courtyard hotel by Marriott with the typical accoutrements. The rooms were clean and everything worked. Most striking was the helpfulness and politeness of the staff, which I think may just be part and parcel to Louisiana in general.

Stayed August 2014, traveled on business
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Fort Worth, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 31, 2014

We have stayed twice in 2014. Very Clean. Great service. Excellent breakfast in the Bistro. My wife loved the breakfast tacos with avocado. I love the eggs and home fries. Staff was friendly and attentive. Starbucks was handy.

Rooms were CLEAN. Beds comfortable and accommodations are roomy.

Great location next to Louisiana Boardwalk and casinos.

Room Tip: Get a room on the river side. Interesting view of the old river bridge and casinos.
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newton
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 3, 2014

My first trip to Shreveport so I don't know what's available but if I come again I'll look around for other lodging. My room was not cleaned well; toilet not cleaned or even flushed from last occupant, floor unswept, etc. Property was worn, carpet badly stained, etc. The stay was tolerable for me but my wife would have been checking out immediately and I won't return.

Stayed May 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida, USA
Top Contributor
83 reviews 83 reviews
26 hotel reviews
Reviews in 40 cities Reviews in 40 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed May 29, 2014

I stayed at this hotel, for one night, while traveling across the country. It's very conveniently located to I-20, also numerous restaurants are nearby. The room was very neat and clean with all appropriate amenities. There is free parking and free Wi-Fi. The staff were friendly and very accommodating. I'd definitely stay there again!

Room Tip: Even though the room faced the interstate there was no discernible traffic noise.
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  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
College Station, TX
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 25, 2014

All in all a typical Courtyard experience. The room and bathroom were typically Courtyard and clean. The bed was very nice. All the equipment in the room worked. The wifi was satisfactory. The hotel is near things on the west side of Shreveport so if you need to be close to downtown or Bossier, pick something closer. It has good access to lots of the main north/south thoroughfares which I use when I'm there. The staff was friendly and helpful and able to answer my questions or send me in the right direction for what I was looking for.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Shreveport Airport

Address: 6001 Financial Plaza, Shreveport, LA 71129
Location: United States > Louisiana > Shreveport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 36 Hotels in Shreveport
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Shreveport Airport 3*
Reservation Options:
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Also Known As:
Courtyard Shreveport Airport Hotel Shreveport
Shreveport Courtyard
Shreveport Marriott

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