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Courtyard Shreveport Airport: Traveler Reviews

3.0 of 5
6001 Financial Plaza, Shreveport, LA 71129
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Courtyard Shreveport Airport
Ranked #24 of 36 hotels in Shreveport
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34 reviews from our community

    Trip type
Traveler rating
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Date Rating
1 review
“The place was great,the workers were awesome and we will be back!!!”
5 of 5 stars Reviewed October 7, 2012 via mobile

The beds were comfortable and very clean, plenty of extra towels. All the workers from the front desk to the restraunt workers were extremely friendly and the food was awesome. The pool and spa were clean and very well maintained. This is the absolute best place we have ever stAyed away from home and we will be back.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Bonniecarr about Courtyard Shreveport Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathleen A, General Manager at Courtyard Shreveport Airport, responded to this review
October 12, 2012
Thank you very much for such a wonderful review. Everyone at the property was excited to read your review and celebrated with round of high fives. We...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Natchez, Louisiana
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
18 helpful votes 18 helpful votes
“Don't leave the light on for me!”
2 of 5 stars Reviewed August 17, 2012 via mobile

First and last time for me to stay here. The toilet had not been cleaned. Room was dirty and dingy. Needs a total overhaul. Can't believe Marriott still has their name associated with the property.
Totally grossed me out but room was non refundable. Only free Internet was in the lobby.

  • Stayed August 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Bigmeaux56 about Courtyard Shreveport Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addie B, Director of Sales at Courtyard Shreveport Airport, responded to this review
August 27, 2012
Dear BibMeaux56~

I am sorry for the inconvenience your were caused during your stay with us. I can assure you this is not how we operate on a normal basis. I apologize for the houskeeping problem and will make sure that is addressed immediately. We do offer complimentary internet throughout the entire hotel so I am sorry you did not get the opportunity to take advantage of that. I hope that you will give us another chance to show you that we do uphold the Marriott standard and stay with us again. I apprecaite your comments and will make the neccessary changes.

Kind Regards,

Addie Bentz
Director of Sales
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Houston
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Good hotel!”
4 of 5 stars Reviewed August 15, 2012

I have stayed here on 2 different trips to Shreveport. I like the location and the outlet mall next door to the hotel. I read the other reviews and believe I know which clerk the others are referring to. I have not had the same problems, but overheard an exchange between her and another guest. It was not a pleasant exchange, but I wasn't involved. As a guest and someone who works in customer service, i did feel it was unprofessional of the clerk. I also believe that this chain should provide some type of free coffee/breakfast...something!! I will stay here again if it is convenient for work...the hotel has a nice fitness center. It is older but remodeled.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask kims608 about Courtyard Shreveport Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississppi
1 review
“The Worst”
1 of 5 stars Reviewed August 10, 2012

This Hotel is the worst I will not stay again. NEVER NERVER NEVER!!. I have never been to a hotel where the rooms are horrible and the front desk clerk a young lady with short hair had a nasty attitude .I have ever seen at any hotel. Wow!! The room had some type of smell and plus the rooms are old.. Hello i pay 100.00 and this is what is expected. I know next time to stay at the Hilton... then this morning I go to read a news paper and now they are making me buy Coffee where's the free coffee I look foward too.. I advise anyone to please NEVER STAY HERE Please don't ..

Room Tip: I didnt eat there a I decided to go to POPEYES instead. they are losing money.. Needs to be remolded...
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  • Stayed August 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Shannon W about Courtyard Shreveport Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addie B, Director of Sales at Courtyard Shreveport Airport, responded to this review
August 27, 2012
Dear ShannonW~

I sincerley apologize for your experience during your stay at our property. I can assure you that is not our standard, nor a normal Marriott Standard. We will be sure to address the issue with the front desk lerk as well as the room issue. We will be going through full renovations at the end of the year so I hope that you will give us another try and return to the property to see the changes we have made, Thank you for your comments and we hope to see you again.

Best Regards,

Addie Bentz
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, North Carolina
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
“Impressed in many ways”
4 of 5 stars Reviewed August 6, 2012

I was very happy with my overnight stay at this hotel. In my opinion they have covered a lot of bases. They have a little Market Place, which admittedly, is only a few shelves and a fridge, but it is packed with just about anything one could want: pizzas, lean cuisines, soups, tuna salad kits, beer, wine and smoothies. Perfect for someone who needs a quick bite. They have a cute bistro that has enough options for everyone, from chicken Caesar wraps, 1/2 roasted chickens and burgers, as well as a good selection of breakfast meals. For the most part, it is prepared on the spot. They also have a little bar with cocktails, wine, and beer options. If you are a late sleeper, you will miss breakfast.

The room was very clean and sizable. The bed was also quite comfortable. The room had a fridge and a coffee maker (and should you need your Starbucks fix, they serve that downstairs). They also had an iron, ironing board, and a blow dryer. Free wi-fi too.

The staff was very friendly and helpful. They have a shuttle both from and to the airport. They accommodated my every request: early check-in and top floor.

They had a nice fitness room with 2 treadmills and an elliptical machine. There was also an indoor pool and whirlpool. The front desk also had complimentary fruit and yogurt cups to go - nice touch.

I could not have asked for anything better and would definitely recommend it. Apparently,they have upgraded because everything was new and updated.

Room Tip: I am a top floor person - they will accommodate whatever you ask for.
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  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JesamineM about Courtyard Shreveport Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Shreveport Airport

Also Known As:
Courtyard Shreveport Airport Hotel
Courtyard Shreveport Airport Hotel Shreveport
Courtyard Shreveport
Shreveport Marriott
Shreveport Courtyard
Address: 6001 Financial Plaza, Shreveport, LA 71129
Phone Number:
Region: United States > Louisiana > Shreveport
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 36 hotels in Shreveport
Price Range: $
Hotel Class:3 star (3*)
Reservation Options:
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