I have stayed here on 2 different trips to Shreveport. I like the location and the outlet mall next door to the hotel. I read the other reviews and believe I know which clerk the others are referring to. I have not had the same problems, but overheard an exchange between her and another guest. It was not a pleasant exchange, but I wasn't involved. As a guest and someone who works in customer service, i did feel it was unprofessional of the clerk. I also believe that this chain should provide some type of free coffee/breakfast...something!! I will stay here again if it is convenient for work...the hotel has a nice fitness center. It is older but remodeled.

This Hotel is the worst I will not stay again. NEVER NERVER NEVER!!. I have never been to a hotel where the rooms are horrible and the front desk clerk a young lady with short hair had a nasty attitude .I have ever seen at any hotel. Wow!! The room had some type of smell and plus the rooms are old.. Hello i pay 100.00 and this is what is expected. I know next time to stay at the Hilton... then this morning I go to read a news paper and now they are making me buy Coffee where's the free coffee I look foward too.. I advise anyone to please NEVER STAY HERE Please don't ..

I was very happy with my overnight stay at this hotel. In my opinion they have covered a lot of bases. They have a little Market Place, which admittedly, is only a few shelves and a fridge, but it is packed with just about anything one could want: pizzas, lean cuisines, soups, tuna salad kits, beer, wine and smoothies. Perfect for someone who needs a quick bite. They have a cute bistro that has enough options for everyone, from chicken Caesar wraps, 1/2 roasted chickens and burgers, as well as a good selection of breakfast meals. For the most part, it is prepared on the spot. They also have a little bar with cocktails, wine, and beer options. If you are a late sleeper, you will miss breakfast.

The room was very clean and sizable. The bed was also quite comfortable. The room had a fridge and a coffee maker (and should you need your Starbucks fix, they serve that downstairs). They also had an iron, ironing board, and a blow dryer. Free wi-fi too.

The staff was very friendly and helpful. They have a shuttle both from and to the airport. They accommodated my every request: early check-in and top floor.

They had a nice fitness room with 2 treadmills and an elliptical machine. There was also an indoor pool and whirlpool. The front desk also had complimentary fruit and yogurt cups to go - nice touch.

I could not have asked for anything better and would definitely recommend it. Apparently,they have upgraded because everything was new and updated.

We made this reservation in May, along with another stay in Dallas for the next night. When we tried to check in, the clerk told me that my reservation rate was no good, and I would be charged the higher daily rate. She told me that this is because my credit card was not good when I made the reservation. No notice was ever sent to me that there was a problem, and my other reservation with Marriott went through, so the mistake had to be on their part. The clerk was nasty, and if it wasn't late at night, I would have found another place to stay. I called the national reservation number and they straightened it out. But the local clerk never gave me an apology. I would recommend staying some place else.