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“Misc over charged” 2 of 5 stars
Review of BEST WESTERN Chateau Suite Hotel

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BEST WESTERN Chateau Suite Hotel
3.0 of 5 Hotel   |   201 Lake Street, Shreveport, LA 71101-3737   |  
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Ranked #17 of 36 hotels in Shreveport
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
“Misc over charged”
2 of 5 stars Reviewed March 11, 2013

I just recently stayed with the BWCS Shreveport, The room is average. The wait you will have to wait to get a room could be anywhere from 20 min to an hour (with reservation) If you book for a smoking room you will probably not get one of the five in the hotel. They have 6 chairs on a open area outside. The bar inside the hotel has a rude bartender who doesn't know mixology a bit. r My wife ate 1 can of Pringles a bag of M&M's and drank one drink from the minni bar and we paid 34.87. The "free" breakfast is hot and horrible. I am a best western member and I am very disappointed with my service.

Room Tip: Holiday Inn is right across the street!
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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158 people have reviewed this hotel

Traveler rating
    48
    32
    17
    26
    35
See reviews for
41
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Center, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 10, 2013

This used to be our favorite moderately priced hotel in a location convenient
to the casinos and other attractions.They have the nicest staff you could hope for
and used to have a really good complimentary breakfastHhowever ,ownership
has apparently changed and things are going steadily downhill.We checked in about 4:30
and couldnt get a towel until6:30.The breakfast is being cut back-the biscuits,gravy,sausage
fruit hashbrowns andfyogurt are gone.The staff is really trying to please but it appears the staff has been
cut back.you can sense that morale has really dropped.What a shame!!!

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, Texas
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 15, 2013

This hotel is just average but with some nice benefits. We chose Best Western for its location during Mardi Gras. We could easily walk to the big parade and riverfront. It's also handy to the interstate highways to go other places in Shreveport. Their breakfast was good with hot entrees and very friendly and helpful waitresses. But the rooms were just average.

Room Tip: The west side should have views of the river.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 11, 2013

We stayed here last weekend and had a great time! Very convienent to the parade route and easy access to highways, and downtown! Close to casinos, shuttle available till 10pm $5 buck cab ride back from casino! Cool little bar, great prices on beer and drinks and super nice bartendress! Breakfast was great and the staff there very friendly! Will definately be booking a room here for next years event! All the staff were very helpful and gave us great service and help! Rooms were good size and bed was very comfy! Oh price was right too!!

Room Tip: The suites were very nice! Some with two bathrooms!
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 11, 2013

We stayed here at the Best Western Chateau Suite Hotel and had a wonderful stay. Dinora the front desk associate is wonderful. She is Great at her job and is very knowledgeable and had been with this establishment for 12 years + since we have been bringing our Grandchildren to the parades. The Hot Breakfast is really good. Desiree and Tammy are great associates and are wonderful at what the do. Each are very customer friendly and they make you feel appreciated. Thank you for a wonderful stay and breakfast. Look forward to seeing all again soon.

Room Tip: The suites are really good. The Hotel is older but is still in good condition. Close to all you ne...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Chateau Suite Hotel

Also Known As:
Best Western Chateau Hotel
Best Western Chateau Hotel Shreveport
Best Western Shreveport
Shreveport Best Western
Address: 201 Lake Street, Shreveport, LA 71101-3737
Phone Number:
Location: United States > Louisiana > Shreveport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 36 hotels in Shreveport
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Chateau Suite Hotel 3*
Official Description (provided by the hotel):
Conveniently located in downtown Redriver business & casino district of Shreveport, LA. Hotel Amenities:• Complimentary Southern style full hot buffet breakfast •$5.00 nightly drink voucher at ‘Le Club’ (located on property)• Complimentary shuttle service within a 3 mile radius of our facility including all area casinos, the Louisiana Boardwalk and Shreveport Downtown & Regional Airport between 8:00 a.m.& 10:00 p.m. •Outdoor pool (seasonal) •24 hour extended exercise facility •Full kitchen with 2 toom suites available •24 hour front desk service •Complimentary USA Today Newspaper (M-F) •12 hr turnaround dry cleaning service available (M-F) •Guest laundry facilities on site •Safe deposit box available at front desk Guest room door locks •32" LCD screen satellite televisions in every room •In-room mini/snack bar vending •Multiple elevators for convenience •Ice / vending machines •Complimentary parking on site •Fax services at nominal charges• Photocopy services at nominal charges •Meeting rooms available for conference services •Exhibit services •Audio/Visual equipment rental available •Large business center with complimentary internet •Complimentary wireless internet access •Full catering available for events •Corporate direct billing service available. ... more   less 
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