We came without a reservation and Delilah checked us in. What a sweet and friendly person. Casey also is a nice young lady. We found all the staff to be friendly and helpful. Our room was quite nice. It was clean and the amenities good. Breakfast was tasty and plentyful. Delilah recommended a place for dinner and their shuttle service provided the ride there and back. How nice is that? We would stay there again. The location in downtown Shreveport was close to their summer Red River Revel festival. Fun.

The front desk person was not professional looking at all. We has to change rooms and still has issues with the second room. AC didn't work, lamps not working, TV kept fuzzing out, no blankets in room at all, toilet broken, shower curtain didn't fit, phones wouldn't dial out, the list is long. No late checkout was available and we had a "double suite" and there where 4 of us and they said only 2 of us where allowed to eat breakfast. Housekeepers were rude and argumentative and our door keys had to be replaced right when we first tried to go in. This hotel needs a lot of work and updating. It's way to pricey for what it offers. Staff needs a lot of work as well. Do not reccomend this hotel if you want something nice. Beds are uncomfortable and pillows are horrible as well. You are better off paying more and getting you money's worth somewhere else. We were very disappointed.

This was a splurge for us but celebrated the end of our trip being near. The hotel may be a bit outdated with it's decor and furnishings but has a great staff and rooms. We enjoyed their pool, used their business center, and thought the breakfast was first class. The restaurant was closed on Friday night which left the Holiday Inn across the street or a unique place called the Blind Tiger within walking distance. Had we not wanted to walk to either of these shuttle transport was available to either or to the casino.

Checked in @ 12:30pm and Delila was helpful and smiling. Had lunch in the resturant. Didnt like the tea but when i told the waitress she immediately made some fresh tea. WE were given a special dicount as well which was good. Went to the room and the duvet and entire bed was soft and huge. The room smelled of fresh berries which was odd but it made me feel at home!.
WE then left and went to the boardwalk and came back and they had a nightly snack awaiting us at the desk and then we woke for breakfast an it was moreeee than what i expected. Fresh everything and everyone was so nice. They even made us a fresh omelet. WE paid 79.99 for the room and then recieved our best western points and we were extremely happy and i will be bringing more people to this hotel. Thanks
Delila, Dinora, Rose and Jackie