My fiance and I were on our way from southeast Louisiana to Dallas, TX for New Year's and ran into a bad traffic situation in Monroe which put us on the road late at night. Since we were tired, we decided to stop in Shreveport for the night and continue on the next morning. We had previously stayed at Sam's Town Casino Hotel (great rooms!) and tried to get a room there. Unfortunately it was the day before the Independence Bowl and Sam's was booked. We continued down the road to this Best Western and were relieved to find that they had two non-smoking rooms available but the cheaper was quoted as $109 per night. We took it expecting a nice, large room for that price.

I think the room number we were given was 119 but it is the first one on the left when you enter the corridor by the workout room. First off, when we walked in the room we could smell the cigarette smoke. It did not seem too bad and, since the one other room was higher and we were exhausted, we decided to tough it out. The room was very small and the queen sized bed had two small, lumpy, formless pillows. When we called to request extras were told that they didn't have any more. The walls and doors are paper-thin and we heard every noise from the hall, including the housekeepers chatting outside our room at 7:30 the next morning.

We awoke the next morning, not at all rested and I happened to notice the rate card on the door to the room. The listed rate was $89 for 2 persons, $99 for 3 and $109 for 4. We mentioned this "mistake" at checkout and, although they did charge us the lower rate at checkout, they claimed that the rate had gone up and they just forgot to change the rate card. Be sure to check your card and make sure you're not overcharged.

As far as the condition of the room itself, as mentioned above it is very small and not at all special for the price. It is a 20+ year-old hotel that was remodeled not too long ago but the room was still rather shabby. The tissue holder in the bathroom had been replaced with one slightly smaller and there was a nasty gunk/rust/??? residue on the wall above it. The room had obviously been smoked in at some point. On the wall across from the bed you can see a square where a picture once hung and the rest of the wall is discolored from the tobacco smoke. My fiance ran a towel across the wall about 6 feet up and it came back brown!

To start off, as soon as we opened the door to the room there was a very foul smell, a complaint was made to the front desk, house cleaning did spray and it covered the smell for a little while, but it returned. Later that night, the culprit was found, apparently a former guest had spit chewing tobacco on the wall and carpet beside the bed and looked like it had been there for a while. My son, wanted to swim, the pool had a white film on it and was filled with bugs, and the whirpool was taken over by children, so I was unable to enjoy it. Finally, that night, the neighbors were extremely loud and even after a call made to the front desk, the noise kept us up until about 1:30 that morning. I was very unsatisfied with my stay at this hotel, especially with the high rate I had to pay. I had one more night in town, and stayed elsewhere, thankfully that hotel was cleaner and quieter, and even had a lower rate.

I always stay at this hotel when I am in Shreveport, especially when I am flying from there. It is such a clean comfortable place to stay. They have a wonderful breakfast buffet which is included. A free cocktail is also a nice perk. When I am flying out on a vacation, I leave my car here and take the shuttle to the airport. When I get back, I call them and they pick me up within 10 minutes. The free parking pays for my stay the night before I leave. I have found the people who work here to be very friendly and efficient. I would recommend this hotel to anyone.

I recently stayed at the Best Western Richmond Suites Hotel in Shreveport and it was phenomenal. The rooms were not at all what I expected from a Best Western especially one located near the airport they were spacious and very luxurious. The staff was great and the General Manager was very accommodating with my requests and he made sure I was taken care of. I even got a free full HOT buffet breakfast with my stay and a free cocktail in the lounge. They do that for ALL their guests can you believe it? I travel to Shreveport often and this is the place I will stay from now on. ***** I give it five stars!!