We took an overnight girl's trip to Shreveport, being that we had never been there. Check-in was fast and easy and the complimentary valet parking is a nice perk. The casino was fair, but entirely too smokey. The room was spacious and very nice, but it was not as clean as it could have been -- all of the light fixtures were dusty, the bathroom floor needed to be sweeped and mopped, mirror had not been cleaned, and the bathtub did not drain properly. I didn't want to seem nit picky, so I did not complain about these issues; they were minor issues that I could deal with them.
However, after I woke up the next morning and was sitting on the edge of the bed, texting with my husband, something on the pillow caught my eye. The end of the exposed pillow, at the pillow case opening, was filthy; there was something that appeared to be dried vomit on the pillow, and I SLEPT ON THAT all night! That means my face (and most likely my open mouth) came into contact with some strangers bodily substance. I find that completely unacceptable. I complained to the front desk and the housekeeping manager and hotel manager came to the room to speak to me. They apologized profusely and offered me a $10 food credit. I did not accept, because we were hitting the road ASAP, but I think that was quite small considering how unsanitary the issue at hand was. I expected a little more compassion in the handling of such an issue and was kind of shocked when that's all they could do. I should have contacted the health department, but that thought did not even cross my mind at the time.
I am unwilling to compromise my own health at the expense of housekeeping's laziness. I will NEVER be back to Sam's Town in Shreveport.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for writing a review of your experience at Sam's Town. We apologize that you had issues in the hotel. We understand that this was a horrible experience. We strive to provide a memorable and enjoyable experience here, and we dropped the ball in this case. We invite you to visit our website and send us an email so that we may reach out to you and try to fix this issue. Rest assured that your comments are being forwarded to the hotel department. We hope to hear from you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.