There were three of us ladies. When I called and made the reservation, I made it clear that we wanted a suite with a roll-away bed and a smoking room. When we checked in, we had a gorgeous view, but there were no ash trays. When I called down, they said it was not a smoking room. Since they didn't have a smoking room, they let us use that room. However, it took two phone calls to get ash trays. The desk chair had something disgusting on it, we couldn't get a roll-away due to some obscure fire laws, there was no bedding for the fold out couch, only three pillows, and there was only two cups and two glasses. One of the lamps had a burned out lightbulb, the batteries barely worked in the TV remote, one of the phones was not working properly, and the soda machine ate our money once. We had to call the desk several times, but their response was extremely slow. Even when we showed our frustration with the facilities, nothing was done. The hotel seemed completely unconcerned about our problems. We will NOT stay there again.

The good is that this is a nice hotel. So why the bad review?
(May 22st, 2008) Upon my arrival I could not get into valet parking. I am not above walking a little bit. I decided to park in the self park garage owned by the hotel.
(May 23nd, 2008) The next morning when I got to my car, a 300 with 6100 miles at the time, the passenger side mirror was broken and the door crushed. That is not the insult!
When I reported it to hotel security I did not get an "I am sorry," nor a "We will take care of it," and not even a "drop dead it is not my problem." The security guard just stood there! The idiot did not even take my name or write down my license plate number. He proudly displayed his not giving a crap.
Not only will I never stay at this hotel again, I will do my best to let everyone I know not to stay at any of the Sam's hotels across the country.

The Casino at Sam's Town is run by a bunch of Douche Bags. Head over to El Dorado. Nicer Casino, better atmosphere.

One good thing about Sam's Town is that they were giving away money at the Craps table the night I was there. I"M RICH BITCH.

Hotel was nice, but WHERE IS THE CASINO?? Tiny casino; or should I say tiny slot machine parlor. If you are looking for a REAL casino, steer clear. This seems to be the boring BOYD formula: big slots profit for them, no fun for you! Lots of slots no casino.