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“Management team is deplorable” 1 of 5 stars
Review of Sleep Inn & Suites Shreveport

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Sleep Inn & Suites Shreveport
2.0 of 5 Hotel   |   6720 Klug Pines Rd., I-20 & Exit 10, Shreveport, LA 71129   |  
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Ranked #2 of 36 hotels in Shreveport
Shreveport, Louisiana
1 review
6 helpful votes 6 helpful votes
“Management team is deplorable”
1 of 5 stars Reviewed June 18, 2011

The front desk erred in my check-in. Woke me up at 1AM to clarify. Once there was realization the misunderstanding was theirs, no apology was even offered until I asked for one. There was, then, a refusal to discuss or seek to gain resolution. The desk clerk was on the phone with the manager the manager did not have the courtesy to speak to me and offer an explanation, or, extend an apology, offer anything in return for the disturbance in my sleep...that I had paid for. Have never suffered this treatment in any previous hotel experience. The attitude of management is pathetic. The property is new. There is no reason this hotel should not be a desired destination. But, I would not take my chances with this management team again.

  • Stayed June 2011, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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87 people have reviewed this hotel

Traveler rating
    69
    16
    1
    0
    1
See reviews for
27
20
5
12
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 15, 2011 via mobile

This was the best hotel ever. The lady at the front desk was friendly and a peoples person. She made me a puppy out of a bath towel. We will stay again.

  • Stayed February 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Borger, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 24, 2010

I had driven ten hours and checked to see if they had a room. The night clerk was very friendly and gave me a room at their best rate. The room was large and clean.

Th breakfast was good (scrambled eggs, bisquits and gravy, assoeted cereals, waffles, fruit, etc. The area where the eggs and waffles were was hiddeden around the corner from the main breakfast area.

  • Stayed October 2010, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonesboro, Louisiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 17, 2010

It was our Anniversary,we have stayed there before but i've never wriiten a review..Everytime we stay at Sleep Inn,i am always very pleased
The young lady who checked us in was very nice and even went out of her way to
download a menu for "Joe's Crabshack"..The rooms are very clean,and the breakfast was nice as well,i would advise this hotel for business os leisure,indoor heated pool,with jacuzzi,i also liked that everything was indoor...This hotel comes highly recommended..

  • Stayed October 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 7, 2010

I am a little surprised by the other review on the hotel. The reason we stayed at it was because it was new and we felt that it would still be clean. We were not disappointed. I don't have any complaints. The rooms were real nice...........The bed was very comfortable. a little high off the floor, but that was nothing to complain about. The bathroom is nice, with a large walk in shower. The people were real nice. The breakfast was really good. They serve you eggs, bacon( did not cook bacon long enough, but the micro took care of that) sausage, waffles, toast, and everything else that you normally get on a continenal breakfast bar. It seemed like it was in a nice location.

  • Stayed July 2010, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sleep Inn & Suites Shreveport

Address: 6720 Klug Pines Rd., I-20 & Exit 10, Shreveport, LA 71129
Phone Number:
Location: United States > Louisiana > Shreveport
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 36 hotels in Shreveport
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sleep Inn & Suites Shreveport 2*
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