The front desk erred in my check-in. Woke me up at 1AM to clarify. Once there was realization the misunderstanding was theirs, no apology was even offered until I asked for one. There was, then, a refusal to discuss or seek to gain resolution. The desk clerk was on the phone with the manager the manager did not have the courtesy to speak to me and offer an explanation, or, extend an apology, offer anything in return for the disturbance in my sleep...that I had paid for. Have never suffered this treatment in any previous hotel experience. The attitude of management is pathetic. The property is new. There is no reason this hotel should not be a desired destination. But, I would not take my chances with this management team again.
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