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“Quiet and comfortable” 5 of 5 stars
Review of Hilton Garden Inn Shreveport

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Hilton Garden Inn Shreveport
3.0 of 5 Hotel   |   5971 Financial Plaza, Shreveport, LA 71129   |  
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Ranked #10 of 36 Hotels in Shreveport
Southern US
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Quiet and comfortable”
5 of 5 stars Reviewed September 7, 2013

We stayed at this hotel for one night while on a weekend trip. Accommodations were comfortable and room was quiet. Room had a generously-sized "mini" refrigerator, which was nice. Ample closet space and all in-room appliances were in working order. Close to numerous restaurants, shopping areas, etc. Front desk staff were friendly and courteous, Would recommend and would stay here again if in the area.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric K, General Manager at Hilton Garden Inn Shreveport, responded to this review, September 17, 2013
We are delighted you made the decision to stay at the Hilton Garden Inn Shreveport! Thank you for the wonderful compliments and we look forward to your return!

Sincerely,

Eric Kiddle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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317 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Any
English first
Augsburg, Germany
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2013

There is a new definition for extraordinary accommodations: it's Hilton Garden Inn, Shreveport. These are among the most attentive and cheerful hospitality professionals I ever met. You'd think it was the Four Seasons. There's no doubt in my mind where I'll stay on my next visit to the Shreveport-Bossier area. A bonus: It's close to the airport and easy on the interstate if traveling by automobile.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric K, General Manager at Hilton Garden Inn Shreveport, responded to this review, September 17, 2013
Thank you for taking the time to share your comments! We are so happy you enjoyed your trip to Shreveport! We hope to see you again in the near future!



Sincerely,

Eric Kiddle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Colony, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2013

Good location, easy freeway access, close by restaurants, in-room coffee maker, microwave, mini-fridge (all big plusses). Great price even for a weekend night. Clean, spacious room, comfortable chair w/ ottoman. Bed slightly uncomfortable, probably just needs to be turned over. Would definitely recommend and stay here again.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric K, General Manager at Hilton Garden Inn Shreveport, responded to this review, September 17, 2013
A good value is the key to enjoying your vacation! I am thrilled you chose the Hilton Garden Inn and were able to take advantage of all we have to offer such as the in-room coffee, great location, and awesome service! We hope to see you again!

Sincerely,

Eric Kiddle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulsa, Oklahoma
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 3, 2013

We arrived in Shreveport on the way through to Florida in the middle of the night, and we were basically stopping at every hotel at this exit looking for a room. Thankfully, the Hilton Garden Inn had a room available and checked us in quickly and professionally.

The parking lot is well lit and has sufficient space for a fully booked hotel, but I would offer one word of caution. The sprinklers to the West of the hotel turned on shortly after we arrived, and since I had pulled my car all the way up to the curb, the rather curious sprinkler positioning had water shooting up into my engine.

The common area of the hotel seemed very clean for what little time we were there. The room was a bit different. The bedding and furnishings were nice enough, but the floors and especially the bathroom left a lot to be desired.

The main issue, however, was what bit me? I've been bitten by a lot of different critters in my day, but either someone has been feeding mosquitos steroids, or this was something I haven't come across before. I know it can be difficult to control pests, and to allay any fears of the obvious, no, we didn't bring anything home with us.

Hopefully, this experience was a fluke (no, not *that* kind of fluke), but like I said, the room really wasn't in keeping with the quality of the rest of the hotel. If you're in a pinch, it's fine, but if you have a choice, I would look at some alternatives.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric K, General Manager at Hilton Garden Inn Shreveport, responded to this review, September 17, 2013
Thank you for taking the time to review our hotel! Our goal is to provide the highest quality of customer care to all of our guests. The Hilton Garden Inn Shreveport takes great pride in everything we do...from the decor to the friendly staff! I appreciate your feedback regarding what you encountered here at our hotel!

Sincerely,

Eric Kiddle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 3, 2013

Hotel needs some general cleaning and maintance, the hotel looks much older than four years. During my stay there was daily police action in the area. There are no dining close except for fast food. It does have good access to the freeway, it is not the closest HG to the airport.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric K, General Manager at Hilton Garden Inn Shreveport, responded to this review, September 17, 2013
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Hilton Garden Inn Shreveport we strive every day to provide superior customer service. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.

Sincerely,

Eric Kiddle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 28, 2013

The Hilton Garden Inn Shreveport (HGI) has an attractive clean campus as do many of the Inns along the Financial Plaza strip near the airport. It seemed like the HGI was pushed to capacity when we arrived and our check in was slow. Perhaps this was because of the Mudbug Festival that was occurring during that time period. However, the front counter clerks pleasantly serviced anxious guest adding a smile or two. During our stay one of the clerks even remembered my name and greeted me whenever I passed by. Very welcoming.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric K, General Manager at Hilton Garden Inn Shreveport, responded to this review, September 17, 2013
Thank you for taking time to review our hotel. I am so glad you enjoyed the great location and felt very welcomed here at the Hilton Garden Inn Shreveport. I do however apologize for the delay during your check in. I hope you are able to visit us again in the near future. Thank you.


Sincerely,

Eric Kiddle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 27, 2013

Checking in late, our reserved room was not ready. We were placed in a handicapped accessible room that was filthy. Broken window pulls, mold on the wall, muddy footprints on the sticky bathroom floor, broken microwave, dirty toilet, no air - smelled musty, yet clean beds. Lobby was beautiful. Night staff was uncaring. We hope the management will see this review and restore ALL rooms in the hotel to Hilton standards so we can return in the future.

  • Stayed August 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric K, General Manager at Hilton Garden Inn Shreveport, responded to this review, September 17, 2013
Thank you for your Trip Advisor Review. I am very disappointed to hear about your less than positive experience. If you would like to share any further information about what transpired, please feel free to contact me directly at (318) 686-0148. Please accept our sincere apologi


Sincerely,

Eric Kiddle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Shreveport

Address: 5971 Financial Plaza, Shreveport, LA 71129
Phone Number:
Location: United States > Louisiana > Shreveport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Shreveport
#7 Family Hotel in Shreveport
#8 Business Hotel in Shreveport
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Shreveport 3*
Number of rooms: 142
Official Description (provided by the hotel):
The Hilton Garden Inn Shreveport hotel is centrally located just off Interstate 20 in the premier Financial Plaza district. Near Shreveport Regional Airport, our comfortable Shreveport, Louisiana hotel is the perfect choice for business and leisure travelers. Place a bet at the nearby casino or enjoy a stroll through Shreveport’s scenic parks. Stay in a spacious guest room or suite at this Shreveport hotel, all of which offer complimentary high-speed internet access and bright, contemporary décor.Work out in the hotel’s fitness center with free weights and cardiovascular machines, or borrow a Stay Fit Kit® from reception to work out in the comfort of your room. Swim laps in the indoor swimming pool or enjoy a relaxing dip in the whirlpool spa. Start each day with a delicious cooked-to-order breakfast, and savor classic dishes at the Great American Grill® restaurant. Grab snacks and beverages from the 24-hour Pavilion Pantry convenience store, and keep up with work in the 24-hour business center. The hotel’s 3,212 sq. ft. Grand Ballroom accommodates up to 400 guests in elegant surroundings, and is perfect for conference and other social events. ... more   less 
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Also Known As:
Hilton Garden Inn Shreveport Regional Airport / Bossier City Hotel Shreveport

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