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“Nice Hotel, Rude Staff” 4 of 5 stars
Review of Hilton Garden Inn Shreveport

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Hilton Garden Inn Shreveport
3.0 of 5 Hotel   |   5971 Financial Plaza, Shreveport, LA 71129   |  
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Ranked #10 of 36 Hotels in Shreveport
Mandeville, United States
1 review
1 helpful vote 1 helpful vote
“Nice Hotel, Rude Staff”
4 of 5 stars Reviewed July 5, 2013

The hotel was very clean with easy access to the interstate and local restaurants. In addition, most of the staff was pleasant and friendly with the exception of the front desk person at night. If you can get past the attitude, this is a beautiful, clean hotel.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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318 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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English first
ore city, New Caledonia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 3, 2013

This was a wonderful hotel. Took up approximately 3 minutes to check in. I had booked the day before and everything was ready for us when we arrived. The room was very nice and clean. The staff was very friendly and professional.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrollton
Top Contributor
101 reviews 101 reviews
74 hotel reviews
Reviews in 53 cities Reviews in 53 cities
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed June 21, 2013

This hotel was OK. Would I stay here again, I could. Will I check other locations still, yes.

The beds are comfortable and the property is well kept.

However, it has a funky smell and I think they need to invest in different type cleaners. Reminded me of a "clinical" clean versus a "smell" good clean.

They have coffee / hot tea available 24 hours and a decent fitness room. They do have a pool and restaurant, but we didn't use these. The staff was always friendly.

The rooms have a good lay out with a microwave & frig and there is plenty of parking for the hotel.

Other than that, not much wowed me here.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Humble, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 20, 2013

I have stayed at this hotel many times in the past. This time the hotel breakfast service was understaffed for the number of people and the breakfast service and food quality was poor. Stay away until management fixes this problem if breakfast is something you enjoy about Hilton Garden Inn.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
1 review
4 of 5 stars Reviewed June 20, 2013

The hotel stay was good, but not many good eating options in the area. It looked like they may have had water damage recently on the main floor, but I didn't see anything posted to explain what had happened. The desk staff was very helpful and I appreciate that on a business trip even more than a personal trip

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano, Texas
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 15, 2013

This is a first-class hotel west of Shreveport and was a good last stop before getting home. The hotel is conveniently located next to I-20 and was an good value (even without a free Breakfast) on Memorial Day weekend. The level of service is top-notch and you are welcomed to the hotel with cookies and coffee in the lobby. The room was extremely comfortable and the amazing pillows provided a excellent night's sleep. The Dinner menu at the restaurant was extremely good (try the Hilton Burger) but, was a little pricey. The Breakfast Buffet in the morning sounded good but, at $10.99 a guest; we decided to eat on the road. This property is extremely well-lighted outside - you could read by the light if you wanted to. Overall, a very good night's stay.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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SHVSH, General Manager at Hilton Garden Inn Shreveport, responded to this review, June 20, 2013
I am so glad you enjoyed the convenient location and scrumptious dinner choices offered at the Garden Grille (I LOVE the Mobley Burger created by Conrad Hilton himself). Thank you for taking the time to let others know about the Hilton Garden Inn Shreveport!

Thank you,
Jeff Fouste
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evans
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 9, 2013

We were only here for an overnight stop on our way across country. Upon arrival, we were greeted in a friendly manner. Checking in was quick and efficient. We didn't request a crib when we made our reservation, but were able to get one at check-in. It was delivered to our room before we even got upstairs. All staff members did their job in a friendly and efficient manner. One of the best hotel stays we've ever had.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHVSH, General Manager at Hilton Garden Inn Shreveport, responded to this review, June 20, 2013
We are so excited you enjoyed your stay at the Hilton Garden Inn Shreveport! We look forward to your return!

Thanks,
Jeff Fouste
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Shreveport

Address: 5971 Financial Plaza, Shreveport, LA 71129
Phone Number:
Location: United States > Louisiana > Shreveport
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Shreveport
#7 Romantic Hotel in Shreveport
#7 Family Hotel in Shreveport
#8 Business Hotel in Shreveport
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Shreveport 3*
Number of rooms: 142
Official Description (provided by the hotel):
The Hilton Garden Inn Shreveport hotel is centrally located just off Interstate 20 in the premier Financial Plaza district. Near Shreveport Regional Airport, our comfortable Shreveport, Louisiana hotel is the perfect choice for business and leisure travelers. Place a bet at the nearby casino or enjoy a stroll through Shreveport’s scenic parks. Stay in a spacious guest room or suite at this Shreveport hotel, all of which offer complimentary high-speed internet access and bright, contemporary décor.Work out in the hotel’s fitness center with free weights and cardiovascular machines, or borrow a Stay Fit Kit® from reception to work out in the comfort of your room. Swim laps in the indoor swimming pool or enjoy a relaxing dip in the whirlpool spa. Start each day with a delicious cooked-to-order breakfast, and savor classic dishes at the Great American Grill® restaurant. Grab snacks and beverages from the 24-hour Pavilion Pantry convenience store, and keep up with work in the 24-hour business center. The hotel’s 3,212 sq. ft. Grand Ballroom accommodates up to 400 guests in elegant surroundings, and is perfect for conference and other social events. ... more   less 
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Also Known As:
Hilton Garden Inn Shreveport Regional Airport / Bossier City Hotel Shreveport

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