This is a Candlewood Suites for heaven sakes! They have a good name where I come from, but this is disappointing! First of all, housekeeping is done ONCE a week. Yes, it is a Suite hotel, but that doesnt mean cleaning should wait so long. The elevator carpet is faded and full of pet hair and dirt. The hallways were not cleaned until our third day here and our room floor was so oily, my father almost made a split when walking on it. Then, the pots and pans were philthy, covered in greese and burn bits and we had to wash them in our bathroom sink because the kitchen sink was smaller then one on an RV! Then the front desk HANDS US a bottle and a rag to clean the floors OURSELVES! We are guests, NOT HOUSEKEEPERS! One bed was new but the other bed sagged like an old man! The room was nice in general, but the cleanliness made it horrible. The houskeepers on our floor were Russian and did not speak much English but were SO helpful and kind! There were inspections going on and the man told me "Yeah.. been long since we had one" DONT TELL A GUEST THAT! The laundry was nice because it was all complimentary. My uncle fell on his butt in a chair at the pool and looked at all the chairs and loungers and they were ALL CRACKED! The highlight of this hotel was the nice staff and the free laundry. Also, the smoke alarm is right next to the stove so you cant even cook bacon without it going off! the MOST helpful staff member that I met (I met almost everyone because we complained so much!) was Marquis. he brought up a vacuum for me because I asked but it was nice because he works in sales and i just so happened to see him first in the hall. This hotel need a complete OVERHAUL in HOUSEKEEPING! I will be staying here again in a few years to see just how well their "Refreshing of Housekeeping" has done.
- Official Description (provided by the hotel):
- Our hotel is an all studio suite hotel that offers a kitchenette, free wireless internet, and thirty two inch televisions in every room. The hotel also has a laundry facility on site as well as a fitness center and outdoor pool. ... more less
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- Also Known As:
- Candlewood Suites Shreveport Hotel Shreveport