My husband and I traveled to New Orleans for vacation. We booked our room at Holiday Inn Express New Orleans Airport South through Hotwire and paid for it a week in advance. After about 5 extra hours of driving to get there due to icy roads, we were greeted with "sorry we are over booked. I see your reservation here, but we don't have a room available." Needless to say at 12:30 am we were very frustrated! How do you have my reservation in your system and yet you still sold my room???! The lady at the front desk started out trying to be helpful but after a little while we got a few eye rolls and rudeness from not only her but the shuttle driver standing guard over her shoulder. Oh and by the way to make a bad situation worse, all other hotels in this area are also booked by this time! Lesson learned....do NOT book through a third party and think your room is safe! If the hotel has the opportunity to sell your room to a higher payer you better believe they will! Neither Holiday Inn Express nor Hotwire will be getting our business anytime soon!
- Official Description (provided by the hotel):
- Welcome to Holiday Inn Express Hotel & Suites, a New Orleans Airport SouthThe newest addition to the Big Easy is the Holiday Inn Express & Suites New Orleans Airport! We are conveniently located adjacent to the Louis Armstrong International Airport on Airline Drive in the James Business Park, just a short drive to Downtown New Orleans. ... more less
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- Also Known As:
- Ramada Inn & Suites New Orleans Airport Hotel Saint Rose
- Ramada Inn And Suites New Orleans Airport
- Ramada Saint Rose
- Saint Rose Ramada