Out of desperation - while on a business trip - I encounter the Best Western Magnolia Manor in Baton Rouge, Louisiana - all other hotels in the area were completely full - I can see why this one was not.
The manager was absolutely rude - I had requested a non smoking room - he argued with me that I had requested smoking; no elevator - had to haul (woman traveling alone) a large suitcase with a week's worth of items up the stairs after he refused to help me; there on business - the internet was down - I heard him on the phone issuing a $5.00 credit for the inconvenience - I asked for the same credit - and was told NO - no reason, no explanation - just said they weren't doing that any longer - it was 10 seconds after he gave the phone credit - just rude, rude, rude - I am from Lafayette - we don't treat people that way - he is a "foreigner" - and obviously has not received training from Best Western with regard to Customer Service - I did their requested survey online - still no offer of resitution - still no apology - so Best Western in general must support rude behavior from their hotels and managers.
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- Also Known As:
- Best Western Port Allen
- Port Allen Best Western