It was a disaster from check in to check out. There was a mix up with our rooms, upon explaining the situation to the front desk clerk he offered the services of his manager. The manager was rude and obnoxious. He kept saying he was the manager and would never have agreed to our room confirmations, which were done two days prior by another front desk clerk who provided us with a confirmation number. My family booked 5 rooms total. He said he didnt agree to Friday night only Saturday at the price. He told a member of my family that he would call the police on her. Some of us stayed there and some left to go across the street. We were in town for an unexpected funeral. Some traveled as far as San Francisco, CA. We were told to book a seperate reservation for Friday, check out Sat. morning then check in again for the original reservation. At breakfast there was no milk (2 hours left for breakfast), no eating utensils, and they had run out of syrup. My aunt went to the front desk, the young girl working told us that there should be some extra supplies either the drawers or cabinets in the back. We had to find everything! There was a girls' softball team staying there also. The trash began to overflow in the breakfast area. Some began sitting the trash on the counter and floor. Who can eat like this? I then asked the young lady if she could empty the trash. Her response was, "I'm not y'all's breakfast hostess". My aunt looked in a cabinet at the end and found a small trash can and put it out. Thank god for the IHOP across the street. I checked out then checked back in I requested for my room to be cleaned (you would think they would have done it just because it was a new reservation) the same young girl from breakfast told me she would send housekeeping. After attending the funeral, and returned 6 hours later my room hadnt been touched. I to the front desk and the young man told me house keeping leaves at 3:00 pm and offered me a trash bag to empty my own garbage. I told him that was ridiclous and asked for a new room. He said he couldn't change my room. Then I asked for a refund, he said he couldn't do that either because the manager wasn't there. This was a mess. I had never been treated like this before. I immediately went back to my room and sent the property manager a long email. The next morning upon checking out some of the prices for the rooms had changed. The manager apparently changed his mind or caught amnesia on the price he quoted us during check in. My aunt told him that he lied to her. He then used profanity and told her he was calling the police on her. She is 65 years old. It was totally uncalled for! Guest were even upset and offered themselves as witnesses to the manager's behavior. I would rather have slept in my car. I would not bring my dog to stay here. As long as that manager is there they will lose money.
- Also Known As:
- Quality Inn Natchitoches
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