My boyfriend and I made plans to visit my hometown for the Thanksgiving holidays so we made reservations at the Church Street Inn for the dates of Nov 22 – 26. Once arriving at the hotel, the hotel seem clean and in a good centralized location. We later found that the hotel was just OK and was definitely lacking customer service. For example, there is a sign in the bathroom stating that the linen is changed every two nights. We noticed that on the third night that the linen had not been change, so we reported this to the front desk and they basically brought up the linen without any apology or offer to help make up the bed. Also, the semi-continental breakfast was less than desirable to say the least. Days later after leaving, I notice that I was charged the total billing when making the reservations and another 50% of the bill once we checked-in. I then called midday on Nov 29th to speak with the manager, which I was told she had step out for a moment and would call me ASAP to address my overcharge. Due to not hearing back for some hours, I call again and was told that she had some other obligations; therefore she had left early and would call me back between 6am – 5pm the next day. After calling again with no manager response, I took it upon my self to contact AMEX to have the overcharge of 241.00 reversed. Finally after four days from original call, Ms Brandi called me back with no apology or respect for my time. As I explained to her my problem at this point was not the overcharging but the lack of customer service I had received. After asking for an apology, I told her that I would have expected this from some chain hotels but not from a hotel of there size. Based on my dissatisfaction, I would not recommend this hotel.
- Official Description (provided by the hotel):
- Luxury boutique hotel located right in the heart of the historic district in beautiful Natchitoches, Louisiana. Only a few steps away from Cane River and the famous Front Street with restaurants, shopping and nightlife. Breakfast, parking & WiFi all included! ... more less
- Also Known As:
- Church Street Hotel Natchitoches