I haven’t stayed in Monroe for about 2 ½ years but prior to that, I had at least a dozen visits. This was always the premiere location to stay in Monroe. But the location is starting to show signs that the owner is starting to let it go. (I.E: Don’t get your suitcase wheels caught on the old loose carpet in the elevator…which is only there to cover the loose floor-tiles. AC is long past due for cleaning, etc). Breakfast selection has been cut way back to the basic Choice selections instead of a lot of little extras they used to have. The staff is still very friendly tho. But one issue..ok, its petty, but when you travel a lot, these are the little things that stand out. The first time I stayed I noticed the snack and soda machines were low. OK, so….except the next time, same thing…and again. It was turning into the joke of each stay. I looked back on the review of my 4th visit. Same thing. The machines are always ¾ empty. Doesn’t this location understand profit center? Oh well…it was time for a change.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 3, 2012
Dear MrBigTraveler,
Thank you for reviewing the Comfort Suites of Monroe, LA. I would like to start by thanking you for making our Comfort Suites your hotel of choice over the years. I would also like to assure you that all feedback given to us from our guests is taken into serious consideration and truly appreciated so that we can improve for the future. Furthermore, it is my pleasure to share with you that we are undergoing renovations in the very near future to better serve our guests and visitors.
We certainly hope that you will give us another chance during your future travels to the Monroe area. Thank you for your time and business.
Sincerely,
Janie Russ
Regional Sales and Marketing Director
Southern Hospitality Services, LLC
1401 Martin Luther King Jr Drive
Monroe, LA 71202
Phone: 318.547.4672
Fax: 318.410.0145
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.