My reservation for a "King - Jucuzzi Suite" for 7 days. Reservation was made several weeks in advance directly with the hotel. I explained previous problems at the Atrium but was assured that all had been resolved and my suite would be ready when I arrived. It wasn't. The front desk girl was curt and sullen. She explained that they only had a Queen Suite available. I accepted to be moved the next day to a King Suite. Well, the assigned suite already had an occupant. A trip back to the front desk. "Sorry it must be the computer", she said without looking at me. The Queen Suite assigned was beautiful and exceptional for the price. But, the tub jets did not work, the shower only ran scalding water, "Sorry, must be a worn out gasket." Duh! The TV in the bath did not work, many of the lights did not work, burned out bulbs. I asked to be moved the next day and a King that I was shown did not compare to what I had reserved. This front desk girl stated , "Sir, they are all alike," She didn't know of what she was speaking. The next day I was moved to a fine King Suite - just what I had expected. The next day I was advised that I had to move since that suite had been reserved to someone else, a friend of the owner. I was moved back to the original Queen Suite. My nerves began to frazzle. Both telephones in the suite did not work. Finally after several hours of work the worker got one to operate. The next morning when checking out i found that "someone" had put a $1000 hold on my bank account (debit card) and another $1000+ was taken from my account. No one could explain how that could have happened but that it would be straighten out in 10 business days. Of course that was not to happen. The front desk manager (when she arrived 2 hours later) send a fax to my bank instructing them to release the "hold" of the $1000. Still they could not explain how or why they took over $1000 from my account as a debit not a hold. Be very careful my traveling friends. My bank, TD Bank would not do anything about it so I'm changing banks also.
You're on your own. Don't expect a room that you have reserved. There is no rhyme nor reas...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.