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“Friendly Staff and Great Facility” 4 of 5 stars
Review of TownePlace Suites Monroe

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TownePlace Suites Monroe
2.5 of 5 Hotel   |   4919 Pecanland Mall Drive, Monroe, LA 71203   |  
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Ranked #1 of 14 Hotels in Monroe
Hurst, Texas
Top Contributor
155 reviews 155 reviews
12 hotel reviews
Reviews in 31 cities Reviews in 31 cities
85 helpful votes 85 helpful votes
“Friendly Staff and Great Facility”
4 of 5 stars Reviewed July 22, 2013

Fantasia at the front desk with her friendly smile and warm welcome started off what turned out to be a very nice one-night stay at this Marriott owned facility. While it's just off the freeway be sure you go to the entrance of the mall just before the light to get in and then do a 180 to get back to the hotel. The room was very clean and the accommodations were excellent. This is also a great place to stay for several days when on business because the room we were in was designed for just that use (nice, well appointed office area and kitchenette). The free breakfast was much better than most places I've stayed at in the past and it is less then 200 feet to the Applebee's right next door (very good food, by the way - see my write-up on it as well). The next time I'm through Monroe you can bet I'll stop in here again!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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105 reviews from our community

Traveler rating
    65
    27
    4
    6
    3
See reviews for
40
15
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21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Any
English first
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 16, 2013 via mobile

Friendly staff! They were so kind, and even remembered taking my reservation. That's a forgotten thing in the hospitality industry. The room was clean, and larger than I thought it would be. Bed and pillows were perfect for me. Comfy comfy.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 8, 2013

The hotel was really nice, the staff was friendly, and the breakfast was good. The bed was very comfortable and the room was reasonably priced. The location was perfect, it is right next to the mall and there are tons of places to eat. They have a $75 pet fee, but it was great that we could have our pets with us at all. The only two complaints that I had was the coffee pot had old coffee in it, so old it was moldy. Seconly was that I had to go down to the lobby to get conditioner and shampoo. That is the only reason they didn't get a 5/5.

Room Tip: If you are going westbound on I-20, make sure you take a right off the highway. It looks like you ca...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Tennessee
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 5, 2013

This hotel was chosen because it is pet friendly. The fee was $75!!!! Our room was $99 booked on the internet. I asked to make sure that the pet fee was correct when we checked out. This is not explained in any of their listings. My dog didn't even get a complimentary breakfast! I am very disappointed in Marriott. My 6 year old dauschund is better behaved than most children. I know that special cleaning has to be done (supposedly) after a pet stay but to be honest our room could have been cleaner to start. The baseboards in the bathroom were dusty, the vanity had water streaks down the cabinet doors, and the carpet corners and furniture all needed to be vaccumed when we arrived. I guess that no pet owner had that exclusive $75 cleaning before us. Shame on you Marriott for advertising something that you are not.

Room Tip: We stayed on the 4th floor and it was still loud.
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  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Moorestown, New Jersey
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 2, 2013 via mobile

Wonderful room with comfy beds. Could have moved in with the complete kitchen an home cooked breakfast. Only negative was the smell in the lobby was quite strong from their cleaning products ..... Vanilla, maybe?

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grapevine, Texas
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 11, 2013 via mobile

Felt very good about the stay. The hotel was relatively new. The rooms were very clean. The linens, towels, beds very clean. The room wasn't fancy but had all we needed. The toiletries in the bathroom looked gross. Like someone spilled make up or gunk in them. Took them back and the person at the desk offered no explanation, almost looked annoyed. The complimentary breakfast was plain but was fine for a hotel where I didn't expect frills. There was a non refundable $75 charge for my pet too.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Crown City, Ohio
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 9, 2013

Easy access from I20. CLEAN, nice front desk lady, lots of parking, plenty of restaurants nearby. Nice size room, no complaints !! Stayed at a Residence Inn last night & it is comparable to it. I've not been disappointed in any of the Marriott properties.

Stayed June 2013, traveled with family
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Additional Information about TownePlace Suites Monroe

Address: 4919 Pecanland Mall Drive, Monroe, LA 71203
Location: United States > Louisiana > Monroe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 14 Hotels in Monroe
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Monroe 2.5*
Number of rooms: 91
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