Terrific staff. Everyone had a smile. The workers were frequently chatting with guests, joking with each other, and basically taking care of business while seeming to enjoy the whole thing. I know that if the staff is happy, I will be.
Location is great for a business traveler -- right off the interstate, close to the airport, and near a huge shopping district, including the local mall and a ton of chain restaurants. Not real touristy, but for a business traveler that doesn't have a lot of time to grab a bite or hunt down a particular store for necessities, everything is there.
In the room was a very nice kitchenette, stocked with flatware, dishes, etc. The appliances are not skimpy, either. Microwave, iron, etc, were quality stuff.
Work area consisted of a stationary desk, a movable table (on casters), and a nice lap desk.
A few minor concerns:
1/ more interior soundproofing is in order. Even the lightest steps in the hallway could sound like a herd of elephants. Ironically, noise from the airport and interstate were non-factors.
2/ Continental breakfast could be fuller. Not sparse, but lacks compared to places like Hampton Inn. (NOTE: my visit to the breakfast nook was accompanied by the most wonderful hostess, who made it her job to chat up the guests and made them feel welcome. Incredible charm and energy for someone who has to be at work at 6:30am!)
3/ Local phone calls are an additional charge. My cell phone was giving me trouble and let's say discovered this the hard way. This is unexpected from hotels of this class.
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