Front desk attitude is terrible when it comes to solving problems. This hotel is a really bad Hampton inn. It appears it used to be a motel, but on their website it clearly states that all rooms face outdoors, so I am not really complaining about this. My reservation was for one night, and somehow they are accusing me of changing my reservation to two nights. That did not happen, I have proof that my reservation was for one night, and have my checkout receipt for one night. After calling the hotel and Hilton customer service, it seems I am going around circles. Will never stay at another Hampton inn and have cancelled all my Hilton reservations for the future. After hours staff not professional, person not wearing a name tag, not groomed, shirt was wrinkly and not tucked in. Also had 2 people loitering at about 5AM made me feel unsafe. This person checked me out and handed me the receipt, yet reservation was magically extended to two nights. Room was somewhat comfortable, Hampton Inns are known for very comfortable beds, this Hampton Inn matress was hard as a rock. A few bugs inside my room ( mosquitoes and flies ) Stay away. Location also seems unsafe.
- Official Description (provided by the hotel):
- Customer Service award winning exterior corridor hotel in a great location with easy access to area businesses, attractions, shopping, and restaurants. All rooms have micro-fridge, complimentary Wi-Fi, spacious work desks and ergonomically correct chairs, cable television with ESPN, 24 hour news channel, weather channel and more. The hotel also offers complimentary hot breakfast; full service business center, fax and copy service at no charge, and complimentary coffee service 24 hours a day, Hilton Honors loyalty program, and the best of service and amenities. ... more less
- Reservation Options:
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- Also Known As:
- Hampton Inn Monroe Hotel Monroe
- Monroe Hampton Inn