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“needs some work” 2 of 5 stars
Review of Residence Inn Monroe

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Residence Inn Monroe
3.0 of 5 Hotel   |   4960 Millhaven Rd, Monroe, LA 71203   |  
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Ranked #5 of 14 Hotels in Monroe
Washington DC, District of Columbia
Top Contributor
109 reviews 109 reviews
56 hotel reviews
Reviews in 71 cities Reviews in 71 cities
51 helpful votes 51 helpful votes
“needs some work”
2 of 5 stars Reviewed February 12, 2013 via mobile

Stayed 3 nights on business and have to say, this was not the best experience. The staff is really nice, but they have their hands full making customers happy in a dated hotel. The hallways and rooms smell of age. My sink was clogged. The caulking around the tub was old and moldy. The wall paper was peeling off. The wi-fi was inconsistent. The gym is small but decent although they could use a full set of dumbbells, for some reason they have random sets up to only 30 pounds. But, despite all this, it was relatively clean thanks to the hard working staff. In need of major updates here to stay true to the Marriott name.

Stayed February 2013, traveled on business
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59 reviews from our community

Traveler rating
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    4
    7
    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Olathe, Kansas
Top Contributor
150 reviews 150 reviews
59 hotel reviews
Reviews in 52 cities Reviews in 52 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed January 18, 2013

Typically when in Monroe I stay at either the Hampton Inn or the TownPlace Suites. TownPlace was not available for this week long stay; therefore, I stayed at the Residence Inn because I wanted to do my own meals. I was working from 5am until 7pm. The staff was excellent. There breakfast area opened at 6am; however, I was leaving before that. Each morning as I got coffee the hostess was setting up the breakfast area and asked if I wanted anything to take with me. Never did; however, the gesture and greeting was appreciated. Never made it back in time for the reception in the evening. My studio was comfortable roomy and I could work from the desk and watch TV (a pet peeve of mine). The kitchenette had a full sized refridgerator and I prepared my meals each night. Overall a great experience that met my needs.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Baton Rouge, Louisiana, United States
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
Reviews in 30 cities Reviews in 30 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 16, 2013 via mobile

I spend a good bit of time in hotels. This was my first time staying in a Residence Inn and I almost skipped them due to some of the reviews. Boy, am I glad that I didn't.
When I walked in the door, I was greeted warmly and checked in quickly. During that time, I had the chance to speak briefly with the manager. All my requests were granted. It appears that the rooms facing the railroad tracks are now maybe hearing impaired rooms (just a guess, based on observation of doorbells for those rooms). The room that I stayed in was facing towards the courtyard. I didn't hear any trains during my stay. The pillows were so comfortable and I slept great. There was a comment about the A/C being noisy. I found it quieter than the window (ptac) units that you Find in other hotels.
Their evening "social" is a meal. The food was great and the staff was courteous and helpful. Breakfast was amazing. Plenty of choices for those trying to eat healthy as well as those craving classic breakfast fare. I believe the lady that worked in the dining area is named Bebo. Unique name for a great hostess. She greeted me, made me feel like a special guest in her home.

Looking forward to returning there in a few months.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed December 30, 2012

We booked the 2 br family suite for 1 week. Our stay was satisfactory but I left feeling like I wanted more, esp from a brand name like Marriot?

Some minor bugbears:

1) The sofa bed was not very comfortable, so request for a rollaway bed if you are staying for more than one night.

2) Slow water drainage...it was not very nice to be standing in dirty water while you're trying to get clean. Also, the water did not seem to get hot enough, just barely warm.

3) Room ventilation should be better, esp with a kitchen in the premises.

4) Please replace the flowers near the laundry room, there is fungus growing in the vase. Some things just cannot be unseen!

5) The fire alarm went off one night near midnight. I think there was only one hotel staff on duty that night, I wished there was better communication between the hotel and the guests because we were all unsure what to do. Some guests stayed in their room, some returned even before the fire dept arrived...I shudder to think about what if it had been a real emergency.


There were a lot of pluses though

1) Breakfast with Beba! She's lovely, helping you to get juice and waffles, making sure you have a good breakfast. The oatmeal is especially delicious!

2) Just across the carpark from Pecanland Mall. The place looks huge from the outside, but doesn't everything in America? Nice mall with good shopping, the old-fashioned carousel will keep kids entertained. We were there around Christmas so the traffic in the area was quite bad, it was great to be within walking distance of the only mall in Monroe.

3) The suite itself was large and nicely finished, soft linen, plenty of towels. Housekeeping did not come every day though, not sure if this was an oversight or their usual practice.

4) Yes, the hotel is right next to the train tracks, and the trains come by quite often and they are very very long BUT it was barely audible in the room. Unless you are the lightest of lightest sleepers, it really should not bother you.

Room Tip: Request for a rollaway bed instead of the sofa bed
See more room tips
Stayed December 2012, traveled with family
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Canandaigua, NY
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 15, 2012

There for a 4 night stay. Have corporate rate for company staff visiting area, and made a great choice. Nice rooms. Comfortable beds. Like the location. Breakfast service is outstanding, and Beba is an absolute gem. Everyone very nice here. Is around pretty heavy traffic and train tracks, but hear nothing. Nice pool and outdoor area, that even has a netted off basketball area. This place will see much repeat business from company staff and myself.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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massachusetts
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 13, 2012

Stayed here for a quick one-nighter (checked in at 11PM, out by 7:00AM). Serviceable property at a good price. Caveats: the AC was located in a locked closet in the bedroom - VERY loud. Also my shower wouldn't drain - I never enjoy standing in my own filth. I didn't get to experience much of the hotel, but I'd probably pass next time because of the AC.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Houston
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 28, 2012

It is older than some that I have stayed in, but I thought it was a decent hotel. I travel quite a bit for work and stayed for a week recently at this location. The management staff were just okay, but I was really impressed with the maid service. April was the lady who took care of my room most days. She was incredibily kind and thoughtful. I have never had any one show true customer service like she did during my stay. I liked the over sized suite I was given. The full kitchen is nice also when you are staying for more than a night or two. They do serve a hot, decent breakfast. They also serve dinner, but I ate other places for dinner, so not sure what the quality was like. The only bad thing with this hotel was the train. The hotel is directly across from railroad tracks and active trains. The room would shake and then you would hear what sounds like a tornado. I got used to it and it didn't keep me awake at night, but if you are a light sleeper, this could be an issue. Overall, I really liked the hotel and would stay again.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Monroe

Address: 4960 Millhaven Rd, Monroe, LA 71203
Location: United States > Louisiana > Monroe
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 14 Hotels in Monroe
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Monroe 3*
Number of rooms: 66
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Also Known As:
Residence Inn Monroe Hotel Monroe
Monroe Residence Inn

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