Passing through Louisiana, we stayed at this hotel on Easter Sunday. My husband loves Marriott Courtyard hotels, but this one got a thumbs-down from me. I would've hated to have a UV-light to shine in this room. There was nothing outstandingly bad about it at first glance, but then I had a chance to study the bathroom. In short, the corners were not clean, there was a lot of dirt and grime around the tub, and the commode stopped up. My husband said this is not unusual for hotel plumbing and immediately went down to the front desk for a plunger. The clerk was with another customer and said he would have one to us as soon as he finished with that guest, but over two hours later, my husband had to go down again and get them to give it to him. I think if you're paying $90+ for a room, you shouldn't have to take care of your room's plumbing problems, and I don't even want to think about what that tiny bug was that came onto the tile from the carpet. Would I let him book a room here again? Only for himself because there's no way I'd come back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 7, 2013
Dear Laurie M,
Report response as inappropriate
Thank you for taking the time to review the Courtyard by Marriott in Monroe. I want to apologize about the condition of your room during your recent stay. I would like for you to contact me at your convenience at either 318-388-0034 or by email at email@example.com, so that I may get more information from you about your stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.