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All 15 Monroe hotels

Courtyard by Marriott Monroe Airport: Traveler Reviews

3.0 of 5
4915 Pecanland Mall Drive, Monroe, LA 71203
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Ranked #3 of 15 hotels in Monroe
Most recent review
4 of 5 stars Reviewed November 26, 2012
JFrancesShreveport Shreveport
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54 reviews from our community

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Traveler rating
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    22
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Shreveport
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
“best bet in Monroe”
4 of 5 stars Reviewed November 26, 2012

My family travels to Monroe annually for Thanksgiving and we have not found a "great" place yet. This is by far the best of where we have stayed the last ten years. Clean, good service... The advertised hot coffee all day was out several times I tried to get some. Another time there was no cream. I wonder if that is because they sell Starbucks at certain hours.
All in all a good experience. Clean, bathrooms worked.a/c /heat.worked. Bed was not as comfortable as we like. We were happy to get home to our own firm mattress.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica L, Assistant General Manager at Courtyard by Marriott Monroe Airport, responded to this review
December 1, 2012
Dear JFrancesShreveport,

Thank you for taking the time to review the Courtyard by Marriott in Monroe. I am happy to hear that we have been the...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bossier City, Louisiana
Top Contributor
54 reviews 54 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
“Nice hotel, room wasn't great”
3 of 5 stars Reviewed November 10, 2012

I've stayed at this hotel many times on business over the years - love the location as it's very convenient to the mall, restaurants, and the interstate. Think I just didn't get a great room this time - the controls on the heat/A-C had faded to the point it was really difficult to read if you had it on Heat or A/C, low or high cool or whatever. The bathroom had 2 hooks on the wall as though someone had removed a framed picture and never put it back. And in the sink/vanity area outside the bathroom, the only light is way high on the wall so it was very dim there to try to put on make up. These are all relatively minor items but annoying. Staff always friendly and love the Bistro breakfasts, lots of close in parking.

Stayed November 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica L, Assistant General Manager at Courtyard by Marriott Monroe Airport, responded to this review
December 1, 2012
Dear N0rmalee,

Thank you for reviewing the Courtyard by Marriott in Monroe. I apologize about the issues that you had with the room you stayed in. We were in the process of changing the pictures in the bathrooms at the time of your stay, and we have replaced all of them. I would like to know which room that you were in so that I can have the air conditioner dial and vanity light looked at. I can be contacted at jessical@intermtn.biz or 318-388-0034.
Thank you, and we look forward to seeing you again on your next trip to Monroe.

Jessica Lutiker
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Irving, Texas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“A trip home”
5 of 5 stars Reviewed October 22, 2012

Took my fiance' home to meet my family. The room was very stylish and clean. The very comfortable king sized bed was a welcome sight to see after the long drive home. A smiling front desk associate was always there, no matter what time we came and went.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Angela B about Courtyard by Marriott Monroe Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica L, Assistant General Manager at Courtyard by Marriott Monroe Airport, responded to this review
October 27, 2012
Dear Angela B,

Thank you for taking the time to review the Courtyard by Marriott in Monroe! I am happy to hear that you enjoyed your stay in our newly remodeled rooms and our friendly staff.
We look forward to seeing you again on your next trip to Monroe!

Thank you,
Jessica Lutiker
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1 review
“Great staff clean and pleasant atmosphere”
4 of 5 stars Reviewed September 23, 2012 via mobile

Ricky was great he went the extra mile to make sure we were taken care of. The staff was wonderful and friendly. The hotel was clean and perfect location for visit to ULM. The hotel is a modern feel and easy access to area restaurants. Would definitely stay here again if we were ever in the area. Best hotel for money in the area.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask texantravellor about Courtyard by Marriott Monroe Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica L, Assistant General Manager at Courtyard by Marriott Monroe Airport, responded to this review
October 27, 2012
Dear texantravellor,

Thank you for taking the time to review the Courtyard by Marriott in Monroe. I am happy to hear that you enjoyed your stay with us. I appreciate your kind words about Ricky and our staff. Our staff truly enjoys their job, and we strive to make each and every one of our guests feel at home.
We look forward to seeing you again on your next trip to Monroe!

Thank you,
Jessica Lutiker
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Houston, Texas
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
“Older, a little warm, but good”
3 of 5 stars Reviewed September 1, 2012

My husband and I normally don't venture on to I-20 but due to Hurricane Isaac we were forced to travel the Northern route to Texas while on holiday. The Courtyard was good, with a fantastic lobby and lots of options for dining. We stayed on the first floor in room 108, which had a king bed and was comfortable. The rooms appear to have been remodeled and are very yellow and red which we didn't care for. The bathroom was very clean - the shower was hot and had great water pressure. The closet door mirror was broken and the room was a little warm, even at 60 degrees. I brought my pillow from home and my husband slept on the hotel pillows which were more like half-pillows and offered no support. He unfortunately didn't get a lot of sleep due to the pillows. Our room happened to be next to the maintenance room which was a little noisy until around 9:00PM. Being close to the mall there's several dining options. We checked out fairly early the following morning to get back on the road - around 6:30AM - but had to wait a while as there were no hotel staff to check us out. Overall, it was an okay stay.

Room Tip: Opt for a room on a higher floor to avoid the noisy lobby.
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask kmbonin82 about Courtyard by Marriott Monroe Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica L, Assistant General Manager at Courtyard by Marriott Monroe Airport, responded to this review
October 27, 2012
Dear kmbonin82,

I apologize about the maintenance issues that you had with the room that you stayed in. I notified our maintenance staff, and we have had these problems corrected. We have also taken the necessary steps to train our staff on having the front desk attended at all times.
I am happy that you enjoyed our remodeled lobby and our convenient location.
We hope that you will choose our hotel again in the future for your trips to Monroe.

Thank you,
Jessica Lutiker
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Additional Information about Courtyard by Marriott Monroe Airport

Also Known As:
Courtyard By Marriott Monroe Airport Hotel Monroe
Courtyard By Marriott Monroe Airport Hotel
Courtyard Monroe
Monroe Marriott
Monroe Courtyard
Address: 4915 Pecanland Mall Drive, Monroe, LA 71203
Phone Number:
Region: United States > Louisiana > Monroe
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 15 hotels in Monroe
Price Range: $$
Hotel Class:3 star (3*)
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