We've stayed at this property several times while in New Orleans for fun and family business. We stayed here most recently during Mardi Gras 2013 weekend. We arrived around 2100 and there was no one at the front desk when I entered. After waiting a few minutes, someone came out from the back. She was friendly, recognized my Platinum Premier status, and offered me my Platinum arrival gift. She also let me know I had breakfast included in my rate, something I didn't realize!
The hotel is one of the "updated" Courtyard properties. We were on the top (sixth) floor, near the stairwell. If we had been on a lower floor I would have been concerned about noise from the stairwell door, but figured not many people would be using the stairs! Even though it was Mardi Gras weekend, we didn't hear other guests. I also did not hear any traffic noise. The room was the standard Courtyard room, however it was a tight fit to get around the foot of the bed on one side as the sofa was about a foot away. There was a mini-fridge (it's "hidden" in the dresser), coffee maker, hair dryer, desk, etc. in the room. There is free WiFi, and we had no issues with the speed. An in-room safe would be nice!
The first morning I stopped at the front desk and asked for some feather pillows and when we returned later in the day they were in the room. We ended up not having housekeeping after our second night there - We had been gone all day and when we returned late in the afternoon we were tired and didn't want to leave the room for cleaning. When the housekeeper knocked on the door I asked for some washcloths and she cheerfully gave us some fresh ones. All I wanted for breakfast was some juice and a piece of fruit. The first morning the person working in the cafe apologized that they had not received their shipment and let me get a second juice instead. The next morning a different person was working in the cafe and when I asked if I could get a second juice instead of food, I was told that was not possible. We checked out early on Sunday morning, and when I asked at the front desk I was told the cafe would open at 0700.
There was an ice machine, but no vending machines, on our floor. The lobby has one of the touch screen monitors, as is standard in the updated Courtyards. You can get information on restaurants, etc. The area where the property is located is mostly hotels and office buildings. There are a couple of restaurants that you could walk to, but for most you would need a car, or taxi. Many times when we were either returning to the hotel or leaving, there was a taxi out front.
I received my bill under the door, and it was correct, so check-out went quickly. This location is convenient for going to the parades in Metairie. Since the property is just off Causeway Boulevard, we would take Causeway up to Lakeside Shopping Center and park there for the parade. It's not too far of a drive from New Orleans, and less expensive than staying in the city, and you don't pay for parking. I'm sure we'll be back!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.