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“Basic accommodations” 3 of 5 stars
Review of Extended Stay America - New Orleans - Metairie

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Extended Stay America - New Orleans - Metairie
2.0 of 5 Hotel   |   3300 I-10 S. Service Rd. W., Metairie, LA 70001   |  
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Ranked #10 of 21 hotels in Metairie
New Berlin, Wisconsin
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Basic accommodations”
3 of 5 stars Reviewed April 14, 2013

We stayed there recently in a group, but I was not part of choosing our accommodations. This hotel is a place to put your head down, but not much else. The beds couldn't have been harder, there is no pool or fitness facility, and the "grab and go" breakfast wasn't much more than coffee and granola bars or fruit. The hotel was convenient to downtown NOLA, so that's why it got 3 out of 5.

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, Manager at Extended Stay America - New Orleans - Metairie, responded to this review, April 18, 2013
Thank you so very much for your recent review of Extended Stay America New Orleans Metairie location. We would like to personally thank you for taking time out to write things about your experience and believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, the entire staff at our hotel would like to thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on us for your future stays here or at any other Extended Stay America location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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41 people have reviewed this hotel

Traveler rating
    9
    19
    9
    2
    2
See reviews for
6
9
3
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed March 19, 2013

Do not stay at this hotel. It's disgusting. There is a bed bug infestation in MANY of the rooms. We had a group stay here - and more than half of the people who stayed were covered in bites from the first night. They will tell you that they have replaced all the mattresses - but it is not true. Pick up the sheets and check for the tiny tick-lick bugs, and you'll also see the stains from disgusting, old, dirty mattresses.

Besides the dangerous infestation, the blankets on the bed were COVERED in hair, the bathtubs were dirty and also had hair in it. There was NO HOT WATER, only tepid, lukewarm water at best.

Also - there are very dangerous looking characters staying there; it looked and sounded like a group of meth dealers were having a party in the room across the hall from me.

Also - there are NO amenities. NO gym. No food. No housekeeping. And no where to eat near by.

  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackson, MS
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 18, 2013

Reservation given to manager over phone wasn't entered in system.We were lucky front desk was able to squeeze us in. Property has just been remodeled so it looks good, rooms are nice. Bathroom wasn't cleaned properly. This chain expects you to have everything yourself, shampoo, hair dryer, breakfast, none of which are supplied unless you ask for them. Housekeeping schedule is like once a week unless room turns over. We were fortunate to receive a touch up during our two day stay. If you are road warrior and carry your own supplies then for the money its a great place. For a family on a weekend, keep your expectations in check. We paid a lower rate than other hotels in the area, and got what we paid for. When available area rooms or budget is tight, its a good place to stay. If you can pay $15-20 more for another hotel, I would suggest staying somewhere else.

Room Tip: There is no pool or continental breakfast here. Just coffee and cereal bars.
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, Manager at Extended Stay America - New Orleans - Metairie, responded to this review, March 24, 2013
Thank you for your recent review of our Extended Stay America New Orleans Metairie location. Please allow us to apologize for the incoveniences you encountered with your reservation and with the amenities provided during your stay. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays and hope for the opportunity to serve your lodging needs again in the future. Please don't hesitate to call on us here or at any other Extended Stay America location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 17, 2013

We stayed at this hotel last week with our infant baby for three nights. It is a great place,absolutely loved the hotel. The staff are super friendly and couteous. they went out of their way to read my notes requesting a nice room since we had a baby. My wife and I appreciated that a lot. Nice clean beds, well ventilated rooms, kitchenette is great. It was a very nice place, and in a good location. The only downside is this location is far away from french quarter. Unlike what the city of New Orleans claims, the bus service (JeT) is not that great. It is a long walk to the bus stop. Cabs are the only mode of transport which was disappointing. If you have a car, this would be a great place to stay for the price.

Room Tip: Must have a car, if you are a tourist and plan to see french quarter and other spots in downtown.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, Manager at Extended Stay America - New Orleans - Metairie, responded to this review, March 24, 2013
Please allow us to thank for your business and for such a positive review of our Extended Stay America New Orleans Metairie location. Whenever we read comments like yours, particularly about great guest service and cleanliness, our entire staff appreciates the proclamation of a job well done. We are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our top priority.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area and we sincerely appreciate all of your kind words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MIAMI
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 14, 2013

This hotelhas been completely renovate. the rooms are spotless. the front desk staff super friendly and helpful. the only minor complaint is that the tv channels ofered area bit boring. other than that....EXCELLENT.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, Manager at Extended Stay America - New Orleans - Metairie, responded to this review, March 17, 2013
It was very kind of you to publish such a positive review of your stay at Extended Stay America New Orleans Metairie and for such kind words about our staff. We certainly understand your comments regarding our current channel lineup and are reviewing options to better serve guest needs in the future. It's always satisfying to read uplifting feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy guests. That's why our largest asset is our loyal base just like you. We are firmly committed to guest satisfaction with clean effective rooms at an affordable rate and were among the first in the industry to identify a need for a fully functional hotel suite, complete with range top and full refrigerator. Coupled with our staff providing professional, accommodating, and friendly service to every guest we understand this offer is compelling. Once again, thank you.
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Houston, Texas
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 14, 2013

Clean, roomy, bed not very soft, nice to have a refrigerator.
No breakfast available at 9:15 and it must have only been fruit or bread.
Extremely nice check in staff.
Very busy hotel; books up quickly and they are on the phone a lot while checking you in and out.
If you stay more than one night, they do not replace t.p., tolietries, or wash your towels. You would have to go to the front desk to request more.
They only replace them once per week.....

Room Tip: Don't get a handicap accessible room, if you do not need it, and that is all that is available...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, Manager at Extended Stay America - New Orleans - Metairie, responded to this review, March 17, 2013
Please allow us to thank for your business and for such a positive review of our Extended Stay America New Orleans Metairie location. Whenever we read comments like yours, particularly about great guest service and cleanliness, our entire staff appreciates the proclamation of a job well done. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our top priority.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area and we sincerely appreciate all of your kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatchewan
Senior Contributor
23 reviews 23 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 23, 2013

I stayed here for about week and half after being in Austin, Texas.

I am A Canadian and very impress with this hotel. I love the washing machine on site as its very handy to do laundry when you been travling for last month across the fine states.

I-Hop was handy for breakfast and other meals.

The staff was very helpful with stuff you ask and nothing was 2 small for them.

Only complants was if you have chexk out early it be hard to get hold someone to help you out. If you know you have leave early try get most of check out done night before.

  • Stayed March 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, Manager at Extended Stay America - New Orleans - Metairie, responded to this review, February 26, 2013
Thank you so very much for your glowing review of Extended Stay America New Orleans Metairie location. We would like to personally thank you for taking time out to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, the entire staff at our hotel would like to thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on us for your future stays here or at any other Extended Stay America location.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - New Orleans - Metairie

Address: 3300 I-10 S. Service Rd. W., Metairie, LA 70001
Phone Number:
Location: United States > Louisiana > Metairie
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#5 Business Hotel in Metairie
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - New Orleans - Metairie 2*
Reservation Options:
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Also Known As:
Kenner Extended Stay
Extended Stay America Kenner
Extended Stay Metairie

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