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“Wedding Weekend 8/16/13” 5 of 5 stars
Review of Holiday Inn Metairie New Orleans Airport

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Holiday Inn Metairie New Orleans Airport
3.0 of 5 Hotel   |   2261 N. Causeway Blvd, Metairie, LA 70001   |  
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Ranked #7 of 21 hotels in Metairie
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Wedding Weekend 8/16/13”
5 of 5 stars Reviewed September 2, 2013 via mobile

Our Stay During My Wedding Weekend Was Divine. Great Group Rate, Clean Rooms And Friendly Staff. Two Thumbs Up. The Hotel is Located In A Great Area Close To Shopping, Restaurants And About 10 Mins From Downtown.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIMetairie, Executive Assistant at Holiday Inn Metairie New Orleans Airport, responded to this review, September 4, 2013
buttaluvrmsu,
Thank you for your 5 dot review of your recent stay at the Holiday Inn Metairie.
Congratulations are your nuptials, we wish a lifetime of happiness.
Thank you for recognizing the cleanliness of the rooms and the friendliness of the staff. I will be happy to share your comment.

We hope to see you again.
-Correnne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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141 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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English first
Hammond, LA
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 25, 2013

Booked this room with a buddy of mine, had a fantasy football draft in Metairie and knew I would not want to drive home after. Location is a little strange, have to make a U-turn if not going correct way. Once you get there, check in was a breeze, lady at the counter was super nice, as I walked to elevator, passed 3 workers working and they all said hello and were polite.

Room was on 9th floor, the hall way up there had an odd smell to it. Room was open and had 2 queen beds as requested. Bathroom was nice and typical, A/C was very cold, pillows were good and comfy. Fridge in the room didn't get THAT cold, but it was cold enough to make the Gatorade i left in there cold enough when I stumbled back at 4am!!

No worries staying here, its work the money (I paid $90 for the night). Not sure how often I will need to stay in Metairie, since I lived 25 min away. But if ever I need to, I'm sure I could easily stay here again!

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIMetairie, Executive Assistant at Holiday Inn Metairie New Orleans Airport, responded to this review, August 28, 2013
David5131,
Thank you for reviewing your recent stay with us at the Holiday Inn Metairie.
Thank you for recognizing the staff and the comfort of the rooms, I will be happy to share your comment with the team.
Hope that you will have the opportunity to stay with us again.
-Correnne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 7, 2013

We stayed in a family suite ($170) but the room was very old, fixtures were old and the service was very average. I would not stay here again. Customer service is mixed bag and depends on whom you talk to. However, this place is close to Airport and Lake Pontchantrain. It has a great restaurant also.

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIMetairie, Executive Assistant at Holiday Inn Metairie New Orleans Airport, responded to this review, August 8, 2013
LathasLover,
Thank you for recent review of the Holiday Inn Metairie.
I am sorry to hear that you felt the level of Customer Service was hit or miss. We take pride that everyone receives 5 star Customer Service. I hope that you will give us another opportunity in the future.
Safe Travels,
Correnne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arizona
Top Contributor
65 reviews 65 reviews
58 hotel reviews
Reviews in 42 cities Reviews in 42 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 13, 2013

This one certainly lives up to its reviews here. I find the staff friendly and courteous. The room is nice sized but the shape might be a little strange. The bathroom is tiny. There are actually rooms with a great view of Downtown New Orleans (in the distance).

The first impression of the room was not good. The smell of the room is not that great - probably because of the high humidity there and I was missing the alarm clock. The AC system is the older kind.

The elevator is sort of small and shallow but they work fine and I did not experience any long wait.

The TV has a lot of channels! There are plenty of plubs on the lamps. The desk is sort of on the small side, the chair could not be raised high enough and I wish there would be another piece of furniture to put things on.

The bed is super comfortable - just the right amount of fluffiness and firmness for me. Boy, I am going to miss it.

There is a gumbo restaurant (Ron's) next door and it is definitely a place to visit.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIMetairie, Executive Assistant at Holiday Inn Metairie New Orleans Airport, responded to this review, July 15, 2013
Want2GoHome,

Thank you for reviewing your recent stay at the Holiday Inn Metairie. I am so happy to hear that your expectations were met. Thank you for the detailed comments, we can only get better with that knowledge.

We all hope that you will visit with us again soon.

- Correnne
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Fort Sill, Oklahoma
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 12, 2013

I stay here every time that I visit my family in New Orleans and every time I drive to Texas since it is about half way from Georgia. Staff is very courteous and helpful. Rooms are clean, quite and comfortable. Convenient location; minutes from downtown and easy access to US 10. I will recommend this hotel to family and friends traveling thru the area.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIMetairie, Executive Assistant at Holiday Inn Metairie New Orleans Airport, responded to this review, July 15, 2013
Remar17,

Thank you for reviewing the Holiday Inn Metairie.
You gave us the best compliment we hope to receive, "all the comforts of home". Our guests' comfort and happiness are our achievements. Thank you for recognizing our staff, I am happy to share your comments with them.

Please come visit with us again soon,
Correnne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 12, 2013

We were driving back to Houston from Pensacola, Fl and stopped for a day in NOLA. We've stayed at this hotel before as we passed through, but it wasn't a Holiday Inn then. It was late when we arrived, and we didn't have a reservation, but they had availability and were able to accommodate us. The check in was relatively easy, but the woman working at the desk was less than friendly. On the contrary, she was cold and unwelcoming. She never smiled and never gave me any indication that she appreciated our business or was happy we chose that hotel. I even tried to joke with her to lighten things up with no success.

The halls, as we went from the elevator to our room, were older and closed in. However, upon entering our room, we were most pleasantly surprised. The room was appointed in an updated and elegant manner for this price point. The beds were very comfortable. The bathroom was nice. There was a new, flat screen tv that was a good size (30" I think).

All in all, I can easily recommend this hotel for your visit to NOLA. The only draw back was the poor attitude of the employee at the reservations desk.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIMetairie, Executive Assistant at Holiday Inn Metairie New Orleans Airport, responded to this review, July 15, 2013
StaceyB,

Thank you for visiting with us recently and taking time to review that stay.
I am most happy to hear that you found our rooms to be a "Nice Surprise", unfortunately the service you received leaves me most unhappy. Our guests are our number one priorities, and customer service is usually remarkable! Thank you for bringing your experience to our attention.
Hope you had safe travels, and will visit with us again.

-Correnne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LaFayette, Georgia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 11, 2013

Hello, this past week my friends and I stayed at this hotel to attend Essence. This was a nice hotel it has a rest. and a outdoor pool. The parking lot,pool, elevator, and sitting area were all clean. The only things we didnt like were we requested a microwave and didnt get it initially but received it after going back down the next day as well as rest. not being inclusive with the room but those things were a quick fix by going down and just eating someplace else since we were going to have to pay anyway. The front desk people were nice, I think there was an Erica and there was a gentleman that told us how to get to the mall. Even though this is an older hotel not to have to deal with downtown traffic and noise this is a great option. Its about 15 mins on the interstate to downtown and I would recommend.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIMetairie, Executive Assistant at Holiday Inn Metairie New Orleans Airport, responded to this review, July 12, 2013
K A,
Thank you for your recent review of the Holiday Inn Metairie. We hope that you enjoyed Essence Fest and will come stay with us again when you enjoy the fest next year.

A big thank you for recognizing our staff, especially Erica, and the cleanliness of the hotel and amenities. I look forward to sharing!

-Correnne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Metairie New Orleans Airport

Address: 2261 N. Causeway Blvd, Metairie, LA 70001
Phone Number:
Location: United States > Louisiana > Metairie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 21 hotels in Metairie
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Metairie New Orleans Airport 3*
Official Description (provided by the hotel):
Complimentary Wi-Fi throughout the hotel, complimentary fitness center, state-of-the-art business center, cozy outdoor pool, guest laundry facilities, game arcade, 32” HDTV and mini fridge in every room, full-service restaurant and bar, complimentary airport transportation. ... more   less 
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Also Known As:
Holiday Inn Metairie New Orleans Airport Hotel Metairie

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