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“Great hospitable staff!” 5 of 5 stars
Review of Holiday Inn Metairie New Orleans Airport

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Holiday Inn Metairie New Orleans Airport
3.0 of 5 Hotel   |   2261 N. Causeway Blvd, Metairie, LA 70001   |  
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Ranked #8 of 21 Hotels in Metairie
Orlando, Florida
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Great hospitable staff!”
5 of 5 stars Reviewed February 10, 2013 via mobile

Enjoyed our stay. The staff are so cordial especially Daryelle and Kenyetta in the restaurant and Kimberly at the bar. Great experience. Room was clean and nice although bathroom could use an upgrade. Even regrouting the shower and refinishing the tub would be recommended. Still a great value. Thanks for the experience.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick E, General Manager at Holiday Inn Metairie New Orleans Airport, responded to this review, February 13, 2013
Dear FAP12,
Thank you so much for the wonderful comments about your recent stay with us. I will make sure to share it with our staff members, especially Daryelle, Kenyetta in the restaurant and Kimberly at the bar. I will also get with my maintenance staff to ensure we address the grout issue. Again thank you for letting us know how we are doing and for staying with us. Have a wonderful and Blessed Day.
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159 reviews from our community

Traveler rating
    46
    61
    38
    8
    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Duluth, Minnesota
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 2, 2013

Good room. We were on the top floor and had a sitting room. Nice to have the extra space. The hotel isn't anything special but it is clean and the staff were great. We had a good dinner in the dining room and breakfast was fine the next morning. The hotel has a package which includes a few free drinks, free breakfast, free parking for 7-10 days and a good shuttle service to the cruise port. The shuttle also picked us up at the end of the cruise and brought us back to the hotel. The only reason I didn't rate the hotel as top notch was that there really wasn't anything close by. but....the convenience of the cruise package was perfect for us!

Room Tip: Ask for one of the larger rooms.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick E, General Manager at Holiday Inn Metairie New Orleans Airport, responded to this review, February 5, 2013
Dear secretlakegirl,
Thank you so much for writing a review about your recent stay at our hotel. We really appreaciate it when guests let us know how we are doing. With out this type of feedback, we can never really know what are guests are experiencing while they are staying with us. Again, thank you for staying with us, and I hope that we get another chance to accomodate you.
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Orlando, Florida
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 31, 2013

We are in town for the Super Bowl with a two double beds room which is quite small. The desk is against the wall with little room to manuver the chair due to the bed being just a couple of feet away. The bathroom is small. Overall the room is jampacked. It is clean and the cleaning staff do a good job. The beds are comfortable which makes for a good night sleep. Since we spend little time in the room that makes it much more pleasant.
There is a small refrigerator that works well keeping food cold. Some hotel minifriges don't.
The tv channel selection has way too many channels so finding something to watch is not a problem.
There is a very nice restaurant bar with a friendly staff and tv's to watch ESPN et al. The food is good and it seems like everywhere in New Orleans comes in an abundance.

Room Tip: I would go for one of the suites if you want more room.
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick E, General Manager at Holiday Inn Metairie New Orleans Airport, responded to this review, February 5, 2013
Dear bluewaterdown,
Thank you so much for letting us know about your recent stay at our hotel during the Superbowl Weekend. I hope that you were a Ravens fan, if not I'm sorry your team did not win. It appears that there was an opportunity for larger accomodations, and I wanted to apologize to you that are rooms are not the size you were expecting, but I was happy that other aspects of your stay were satisfactory. Again, thank you for writing your review, and I hope that you had safe travels home.
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Shawnee, Oklahoma
Top Contributor
277 reviews 277 reviews
77 hotel reviews
Reviews in 105 cities Reviews in 105 cities
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed January 23, 2013

Great room with benefits! Package included one-night stay, free breakfast, free shuttle to and from cruise port, and free parking. With Priority club membership, also received 10% discount in restaurant. Salads are huge and quite good. Our only problem was not getting hot coffee--it tended to be lukewarm.

Staff is very friendly and helpful.

Location is close to Acme Oyster House, KMart, and Rouse's grocery store (all on Veteran's Highway).

Would definitely use this hotel again for this kind of package deal.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick E, General Manager at Holiday Inn Metairie New Orleans Airport, responded to this review, February 5, 2013
Dear PhDNana,
Thank you for your recent review about your stay with us. We love it when our guests let us know how we are doing. It sounds like our Park, Stay, and Cruise Package was a perfect fit for you. I hope that you had a wonderful time on your cruise. Again, thank you for staying with us and I hope we get the opportunity of serving you again.
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London, United Kingdom
Top Contributor
60 reviews 60 reviews
33 hotel reviews
Reviews in 33 cities Reviews in 33 cities
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed January 22, 2013

Probably one of the better hotels in the area, but that's not saying much. Rooms are a bit dark and dingy but clean enough. Bathroom is clean but my window leaks during rain. Half the machines in the fitness room broken and not fixed despite complaints from several guests. No free breakfast, you have to pay for it and the selection of food is quite greasy and unhealthy. The adjoining bar is quite OK and the food is good if you like burgers and ribs etc. Staff are friendly in a standard, customer-service sort of way but do not seem to take up any issues seriously. I would stay here again because there is not much else around, but if a Springhill Suites opened up in Metarie I would be out of here like a shot.

Room Tip: Get a room away from the elevators due to noise. Rooms on the north side of the hotel are cold durin...
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick E, General Manager at Holiday Inn Metairie New Orleans Airport, responded to this review, February 5, 2013
Dear JohnCY,
Thank you for taking the time to fill out a review about your stay with us. Unfortunately it appears that we did not live up to your expectations of an exceptional stay and I truly apologize for that. If there is anything I can do to make it up to you please let me know. Again thank you for your time and I hope to hear from you soon.
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Virginia
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 31, 2012

Everyone was super friendly. The front desk night crew were great. Rooms were clean and orderly. Only suggestion is add some chaulk to the bathroom joints. It gives a nice crisp look for little cost. Room was comfortable and clean.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick E, General Manager at Holiday Inn Metairie New Orleans Airport, responded to this review, February 5, 2013
Dear McAple,
Thank you so much for the great comments you wrote about our hotel during your stay with us. We really appreciate the feed back. Also thank you for the suggestion about the caulk around the bathroom joints. I will be getting with my staff to ensure we go back and refresh this area. Again thank you and I hope to see you again in the very near future.
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Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 31, 2012

very clean, staff was amazing in every way. Restaurant was better than average, but in NOLA that is only adequate. Still, no complaints about anything. 15 minutes to the Quarter, and about that to the Garden District. Terrific combination of location, quality, and value.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick E, General Manager at Holiday Inn Metairie New Orleans Airport, responded to this review, February 5, 2013
Dear eupher61,
Thank you so much for taking the time to write a review about our hotel. We truly appreciate all the great comments. I will really enjoy sharing this with my entire staff on how well they are taking care of our guests. Have a wonderful and Blessed day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Metairie New Orleans Airport

Address: 2261 N. Causeway Blvd, Metairie, LA 70001
Phone Number:
Location: United States > Louisiana > Metairie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 21 Hotels in Metairie
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Metairie New Orleans Airport 3*
Number of rooms: 205
Official Description (provided by the hotel):
Complimentary Wi-Fi throughout the hotel, complimentary fitness center, state-of-the-art business center, cozy outdoor pool, guest laundry facilities, game arcade, 32” HDTV and mini fridge in every room, full-service restaurant and bar, complimentary airport transportation. ... more   less 
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Also Known As:
Holiday Inn Metairie New Orleans Airport Hotel Metairie

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