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“Small rooms, friendly staff, nice restaurant” 3 of 5 stars
Review of Holiday Inn Metairie New Orleans Airport

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Holiday Inn Metairie New Orleans Airport
3.0 of 5 Hotel   |   2261 N. Causeway Blvd, Metairie, LA 70001   |  
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Ranked #7 of 21 hotels in Metairie
Orlando, Florida
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
“Small rooms, friendly staff, nice restaurant”
3 of 5 stars Reviewed January 31, 2013

We are in town for the Super Bowl with a two double beds room which is quite small. The desk is against the wall with little room to manuver the chair due to the bed being just a couple of feet away. The bathroom is small. Overall the room is jampacked. It is clean and the cleaning staff do a good job. The beds are comfortable which makes for a good night sleep. Since we spend little time in the room that makes it much more pleasant.
There is a small refrigerator that works well keeping food cold. Some hotel minifriges don't.
The tv channel selection has way too many channels so finding something to watch is not a problem.
There is a very nice restaurant bar with a friendly staff and tv's to watch ESPN et al. The food is good and it seems like everywhere in New Orleans comes in an abundance.

Room Tip: I would go for one of the suites if you want more room.
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick E, General Manager at Holiday Inn Metairie New Orleans Airport, responded to this review, February 5, 2013
Dear bluewaterdown,
Thank you so much for letting us know about your recent stay at our hotel during the Superbowl Weekend. I hope that you were a Ravens fan, if not I'm sorry your team did not win. It appears that there was an opportunity for larger accomodations, and I wanted to apologize to you that are rooms are not the size you were expecting, but I was happy that other aspects of your stay were satisfactory. Again, thank you for writing your review, and I hope that you had safe travels home.
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135 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Shawnee, Oklahoma
Top Contributor
254 reviews 254 reviews
70 hotel reviews
Reviews in 99 cities Reviews in 99 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed January 23, 2013

Great room with benefits! Package included one-night stay, free breakfast, free shuttle to and from cruise port, and free parking. With Priority club membership, also received 10% discount in restaurant. Salads are huge and quite good. Our only problem was not getting hot coffee--it tended to be lukewarm.

Staff is very friendly and helpful.

Location is close to Acme Oyster House, KMart, and Rouse's grocery store (all on Veteran's Highway).

Would definitely use this hotel again for this kind of package deal.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick E, General Manager at Holiday Inn Metairie New Orleans Airport, responded to this review, February 5, 2013
Dear PhDNana,
Thank you for your recent review about your stay with us. We love it when our guests let us know how we are doing. It sounds like our Park, Stay, and Cruise Package was a perfect fit for you. I hope that you had a wonderful time on your cruise. Again, thank you for staying with us and I hope we get the opportunity of serving you again.
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London, United Kingdom
Top Contributor
60 reviews 60 reviews
36 hotel reviews
Reviews in 35 cities Reviews in 35 cities
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed January 22, 2013

Probably one of the better hotels in the area, but that's not saying much. Rooms are a bit dark and dingy but clean enough. Bathroom is clean but my window leaks during rain. Half the machines in the fitness room broken and not fixed despite complaints from several guests. No free breakfast, you have to pay for it and the selection of food is quite greasy and unhealthy. The adjoining bar is quite OK and the food is good if you like burgers and ribs etc. Staff are friendly in a standard, customer-service sort of way but do not seem to take up any issues seriously. I would stay here again because there is not much else around, but if a Springhill Suites opened up in Metarie I would be out of here like a shot.

Room Tip: Get a room away from the elevators due to noise. Rooms on the north side of the hotel are cold durin...
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick E, General Manager at Holiday Inn Metairie New Orleans Airport, responded to this review, February 5, 2013
Dear JohnCY,
Thank you for taking the time to fill out a review about your stay with us. Unfortunately it appears that we did not live up to your expectations of an exceptional stay and I truly apologize for that. If there is anything I can do to make it up to you please let me know. Again thank you for your time and I hope to hear from you soon.
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Virginia
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 31, 2012

Everyone was super friendly. The front desk night crew were great. Rooms were clean and orderly. Only suggestion is add some chaulk to the bathroom joints. It gives a nice crisp look for little cost. Room was comfortable and clean.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick E, General Manager at Holiday Inn Metairie New Orleans Airport, responded to this review, February 5, 2013
Dear McAple,
Thank you so much for the great comments you wrote about our hotel during your stay with us. We really appreciate the feed back. Also thank you for the suggestion about the caulk around the bathroom joints. I will be getting with my staff to ensure we go back and refresh this area. Again thank you and I hope to see you again in the very near future.
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Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 31, 2012

very clean, staff was amazing in every way. Restaurant was better than average, but in NOLA that is only adequate. Still, no complaints about anything. 15 minutes to the Quarter, and about that to the Garden District. Terrific combination of location, quality, and value.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick E, General Manager at Holiday Inn Metairie New Orleans Airport, responded to this review, February 5, 2013
Dear eupher61,
Thank you so much for taking the time to write a review about our hotel. We truly appreciate all the great comments. I will really enjoy sharing this with my entire staff on how well they are taking care of our guests. Have a wonderful and Blessed day.
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Houston, Texas
1 review
5 of 5 stars Reviewed December 29, 2012

This is the second time we have stayed at this hotel located very close to the downtown area. Great value. The staff there is wonderful but what has been suprising is the restaurant. The food was very good as well as the service. We will be staying there on our next trip to New Orleans.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick E, General Manager at Holiday Inn Metairie New Orleans Airport, responded to this review, February 5, 2013
Dear Mike L,
Thank you so much for taking the time to fill out a review about our hotel and your stay with us. It is always great to see a returning guest. This proves that we are doing something right to earn your business. I was also pleased to see you really enjoyed the restaurant food. Again, thank you for staying with us and I hope to see you return in the very near future.
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huntsville,al
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed December 24, 2012

Stayed one night at the Holiday Inn as a pre-cruise hotel. Had a wonderful and relaxing time at this hotel before my Dec 16th cruise on NCL.

The hotel was clean and the staff wonderful. The shuttle bus for the cruise terminal left at 10am. It first stops at the carnival port and then NCL. The hotel contracts the shuttle bus with a cajun tour company. For NCL, the shuttle bus drops and picks you up at the Julia Street Terminal door one. Took the easy walk-off from NCL, at 7.30am and was at door one at 8am. The shuttle bus showed up at about 8.20am and was not full. Managed to get to my car and on the road by about 8.50am from the hotel.

This hotel gives you vouchers for two free cocktails in the bar. The bar lady, forget her name, was very friendly and a pleasure to talk to. The beds in my room, one the 4th floor, were the best that I have ever slept on.

Will stay at this hotel for future cruises.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick E, General Manager at Holiday Inn Metairie New Orleans Airport, responded to this review, December 29, 2012
Dear thebrit123,
Thank you so much for filling out a review about your recent stay at our hotel. I am so happy that we were able to accomodate you and your family and that we meet your expectations of an exceptional stay. I hope that you had a wonderful time on your cruise and that we will see you again in the near future.

Sincerely,

Rick E.
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Additional Information about Holiday Inn Metairie New Orleans Airport

Also Known As:
Holiday Inn Metairie New Orleans Airport Hotel
Holiday Inn Metairie New Orleans Airport Hotel Metairie
Holiday Inn Metairie
Address: 2261 N. Causeway Blvd, Metairie, LA 70001
Phone Number:
Location: United States > Louisiana > Metairie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 21 hotels in Metairie
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Metairie New Orleans Airport 3*
Official Description (provided by the hotel):
Complimentary Wi-Fi throughout the hotel, complimentary fitness center, state-of-the-art business center, cozy outdoor pool, guest laundry facilities, game arcade, 32” HDTV and mini fridge in every room, full-service restaurant and bar, complimentary airport transportation. ... more   less 
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