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“My stay” 3 of 5 stars
Review of Wyndham Garden Hotel New Orleans Airport

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Wyndham Garden Hotel New Orleans Airport
3.0 of 5 Hotel   |   6401 Veterans Memorial Boulevard, Metairie, LA 70003 (Formerly Four Points by Sheraton New Orleans Airport)   |  
Hotel amenities
Ranked #10 of 21 Hotels in Metairie
Baltimore, Maryland
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
82 helpful votes 82 helpful votes
“My stay”
3 of 5 stars Reviewed July 9, 2014 via mobile

I was there for business a few days. The customer service in the place is excellent. The rooms lack luster. The lobby is modern and it's deceiving. The rooms are very outdated. The AC unit in room is loud and temperamental. The place was very clean although. But there is a weird feeling you get when you walk down the old hallways and get to a door that reminds me of the metal doors in a school. The hotel needs a cosmetic revamp above the first floor, ASAP.

Stayed July 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMETOY, Guest Relations Manager at Wyndham Garden Hotel New Orleans Airport, responded to this review, July 15, 2014
Thank you for your comments regarding our property. I have shared them with the management team. We have started a plan to renovate the guest rooms and hallways. We hope you will choose us again in the future and see what updates we have made.
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207 reviews from our community

Traveler rating
    37
    55
    59
    31
    25
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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  • French first
  • Japanese first
  • Spanish first
  • Any
English first
Acworth, Georgia, United States
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 30, 2014

We recently visited New Orleans to attend our son's college orientation session over a weekend and during the week. We arrived on a Saturday and checked out on Tuesday. Our check-in was very pleasant and the desk clerk worked to get 2 rooms close together, which they were able to accomplish. As a Starwood Gold member we had treats waiting in our room which was a nice touch. The rooms were comfortable and very quiet considering the hotel is very close to I-10. The king room was a bit small but the double was quite roomy. The a/c was a bit of a challenge to manage so that the room wasn't a meat locker, but we figured it out.

The staff was responsive and helpful. The rooms were quiet and you couldn't hear the people above moving around so that was a plus.

The hotel is located near quite a few restaurant options of fast food, informal, and formal dining. It's a short 20 minute drive to downtown and it's quite near some scenic cemeteries.

I recommend this location for those NOT wanting to be near Bourbon street, but wanting to visit.

Room Tip: The rooms were very quiet even though near I-10. No need to worry from my perspective.
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baton Rouge
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 14, 2014

Location near airport, 15 mins by shuttle, plus very comfortable room, friendly staff, and early shuttle makes for a good package when early morning departure is necessary. Good rstaurany and bar setup

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMETOY, Front Office Manager at Wyndham Garden Hotel New Orleans Airport, responded to this review, June 21, 2014
Thank you for taking the time to share your experience at our property. I am happy we were able to meet your needs and expectations. We hope you will choose us again when in the New Orleans Area.
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Columbus
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed June 10, 2014

My sisters and I stayed here for 1 night because we had an early flight and it is close to the airport. The room is large and cozy and the beds are comfortable. The staff is friendly and helpful and attentive. We were having dinner at Copeland's and one of the staff printed directions for me to ensure we could find the restaurant easily. The hotel was very clean and close to a gas station, restaurants and the airport. I would stay here again.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMETOY, Public Relations Manager at Wyndham Garden Hotel New Orleans Airport, responded to this review, June 13, 2014
Thank you for sharing your experience at out property. I am happy we were able to meet your needs with service and our location. We hope you will visit us again when in the New Orleans Area.
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Covington, Indiana
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 9, 2014

Had to stay overnight in New Orleans to catch a flight out the next morning. I just crew changed off a Tugboat and was heading home. The bed was wonderful, the room clean, staff was friendly and there are stores and restaurants near-by. They have a shuttle for $10 that runs down to the French Quarter and back several times a day. Used the airport shuttle that was on time and driver was courteous. Good stay!!!

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMETOY, Guest Relations Manager at Wyndham Garden Hotel New Orleans Airport, responded to this review, June 12, 2014
Thank you for your comments. Although we offer a complimentary Airport Shuttle, we do not have a shuttle that runs downtown. I’m not sure if you can elaborate on the exact shuttle you took downtown. But thank you for your positive words about the property and staff.
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Panama City, Florida
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed June 7, 2014

I was at the same meeting as "Larry W." His remarks were true for me as well. It too was my third stay.

The hotel is older, but well maintained and clean. Several of our attendees commented on how comfortable the beds were!! They mentioned that even on the first night they slept well. That really is a complement!

My favorite part about returning to this hotel is the staff. Each year we are greeted with most of the same pleasant staff. They really go out of their way (front desk, housekeeping, maintenance) to make your stay enjoyable.

If you do not have a car, the hotel has a van that can take you around the area. There are several restaurants and stores located in walking distance from the hotel as well. Again, very accommodating.

Our room was on the 6th floor overlooking the Interstate. Do not be concerned with noise, as we did not hear it.

I too would stay here again--maybe next year.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMETOY, Guest Relations Manager at Wyndham Garden Hotel New Orleans Airport, responded to this review, June 12, 2014
Thank you for your review. We are working on some updates at the property and hopefully they will be complete for your next visit. I will share your comments with the staff to ensure their positive attitudes continue.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Green Bay, Wisconsin
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 3, 2014

We caught an earlier-than-expected flight into New Orleans so we took a shot in the dark that 4 Points would check us in 4 hours early. Megan was the front desk lady and EXTREMELY welcoming. She accommodated us and gave us suggestions on what do and where to go as our original plans had us arriving much later. Room and bathroom was consistently clean and stocked. The location is perfectly located by the airport but not too far from New Orleans. We would definitely stay there again!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMETOY, Guest Relations Manager at Wyndham Garden Hotel New Orleans Airport, responded to this review, June 6, 2014
Thank you for taking the time to share your experience. I will ensure Megan is recognized for her service and I am pleased we were able to accommodate your needs. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Garden Hotel New Orleans Airport

Address: 6401 Veterans Memorial Boulevard, Metairie, LA 70003 (Formerly Four Points by Sheraton New Orleans Airport)
Location: United States > Louisiana > Metairie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Metairie
Price Range (Based on Average Rates): $
Hotel Class:3 star — Wyndham Garden Hotel New Orleans Airport 3*
Number of rooms: 220
Official Description (provided by the hotel):
Located just 4 miles from the New Orleans airport and only 9 miles from the French Quarter and Downtown New Orleans, our hotel provides a relaxing and quiet environment for business and leisure travelers alike. This recently renovated and newly flagged hotel with free Wi-Fi throughout the hotel on a recently increased 50Mbps fiber backbone, should cater to all of your internet needs. Our full service restaurant is open for all 3 meals or enjoy the solitude you want through Room Service. Join us in our lounge after a long day for nightly drink specials and happy-hour. We offer complimentary shuttle service to and from the airport, just contact the front desk to reserve your time. Our staff is here to meet your every need and make you feel welcome in your home-away-from-home. Welcome to the new Wyndham Garden New Orleans Airport! ... more   less 
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Also Known As:
Four Points By Sheraton New Orleans Airport Hotel Metairie
4 Points By Sheraton New Orleans Airport
Sheraton New Orleans Airport
Four Points Metairie
Metairie Sheraton
Metairie Four Points

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