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“Adequate place when visiting New Orleans” 4 of 5 stars
Review of Sheraton Metairie New Orleans

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Sheraton Metairie New Orleans
3.5 of 5 Hotel   |   4 Galleria Blvd., Metairie, LA 70001   |  
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Ranked #8 of 21 hotels in Metairie
Green Bay, Wisconsin
Top Contributor
64 reviews 64 reviews
13 hotel reviews
Reviews in 35 cities Reviews in 35 cities
20 helpful votes 20 helpful votes
“Adequate place when visiting New Orleans”
4 of 5 stars Reviewed March 15, 2013

OLder but clean and updated property. Very friendly staff. Bathrooms have no where to hang towels so hard to recycle usage of them! Nice workout room and pool is located on a rooftop. Decent dlub level lounge and nice treats laid out.

Room Tip: If they give you fifth floor ask not to be located near fitness room.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton-Metairie, General Manager at Sheraton Metairie New Orleans, responded to this review, April 2, 2013
Thank you for choosing our hotel during your stay in New Orleans. Our staff takes pride in delivering first class service and spends a considerable amount of time focused on all the details that make your stay a success. We appreciate your comments and are thrilled that we could contribute to your visit to New Orleans. Thank you for your business and we hope to see you again in the future. Sincerely, Paula Evans, General Manager
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173 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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English first
Austin, Texas
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 14, 2013

I stayed here for two nights on Starwood Points in Nov 2012, and had a lovely large king bed room all to myself. After staying in a small B&B in a so-so neighborhood for a few nights, the Sheraton Metairie was a lovely relaxing experience. Everything in the room was spotless, and so was the bath. When I went downstairs to watch a football game at the bar, I was happy to discover that beers were reasonably priced and the people there were friendly. Front desk staff was very accommodating and professional. I would happily stay there again.

Room Tip: Ask for a king bed room, and tip your maid!
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  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton-Metairie, General Manager at Sheraton Metairie New Orleans, responded to this review, April 2, 2013
Thank you for choosing our hotel on your recent visit to the Big Easy. Our staff truly goes out of their way to treat every guest as a guest in their own home. This hospitality carries over into all areas of the hotel with a flair for true southern hospitality. We appreciate you taking the time to share your experience and we look forward to serving you again as your travels bring you back to our area. Sincerely, Paula Evans, General Manager
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Wayne, New Jersey
Senior Contributor
21 reviews 21 reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 10, 2013

Location was acceptable; was about 10 minutes from Bourbon St in New Orleans, which is why we stayed here, and the price was right. Other places in New Orleans were charging double or triple what we paid to stay here.

I don't know much about the area, but Metairie might not be the best places to walk around late at night--just a warning.

Check-in representative wasn't very nice--he put up his finger to tell me to wait as I approached the counter. When I got to the counter, he didn't say hello, just asked for identification and a credit card.

The hotel itself wasn't bad--the TV, beds, carpeting, bathroom, heating/AC were all in good order and the room was nicely cleaned. We stayed 3 nights, and on one of the days, the housekeeping never came. We left the room at 10 am and didn't return til 1:30 am that night, but the room still had the beds unmade and the dirty towels we had used to shower on the floor in the bathroom. No one had bothered cleaning the room.

If I return to New Orleans, I'd try to find a better place for the same price. If I couldn't find another comparable place, maybe I'd come back here again. Just maybe.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton-Metairie, General Manager at Sheraton Metairie New Orleans, responded to this review, March 11, 2013
We are happy our location was convenient for your endeavor to New Orleans. As much as we hate to see negative comments about a past stay at our hotel, I appreciate your honesty and for taking the time to bring these matters to our attention. Cleanliness and service is one of our top priorities and we take these issues seriously. Your review will help us focus on improving where we can to make sure that our rooms are clean to your satisfaction and that all our guests received the type of service that Sheraton is known for. I do hope that if you are in the area again you will stay at our hotel. Thank you for your review. Sincerely, Paula Evans, General Manager
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Temecula, California
Senior Contributor
29 reviews 29 reviews
28 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 7, 2013

Pros:
The staff I interacted with was very friendly and helpful.
The bed, linens and pillows were very comfortable.
The rooms look recently renovated and in good shape.
The TV worked well and had a good channel line up.
Starbucks coffee pods for the in-room coffee maker.
Cons:
Something needs to happen with housekeeping. Even though the hotel was in good shape, it felt like there was a layer of grime over it. In the room, there was debris on the carpet and the toilet bowl needed a good cleaning.
No in-room safe, fridge or microwave.
The network was completely unusable the first day. It was so slow or overloaded that it was impossible to connect, even using the ethernet cord instead of wireless. Hotel staff told me that they were getting lots of complaints. It got better the next day but not enough to be usable beyond sending small emails.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton-Metairie, General Manager at Sheraton Metairie New Orleans, responded to this review, March 11, 2013
We appreciate your Pro's as well as the Con's related to your recent stay at Sheraton Metairie New Orleans. Your observations related to cleanliness have been reviewed with our housekeeping department; we’ve added steps to ensure a more thorough inspection prior to our guest arrival. I am also happy to inform you that we have listened to your concerns regarding our internet service and we are in the process of doubling our bandwidth to better meet our guest needs. Also we do have safe deposits available at the front desk to secure your belongings. Microwaves and refrigerators are also available for a slight fee. I am sorry that this was not brought to your attention to help make your stay more enjoyable. We hope you will give us another opportunity when visiting the area again as we will soon embark on a multi-million dollar renovation project that will lead to an array of product, service and design enhancements at our hotel. Sincerely, Paula Evans, General Manager
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Arlington, Virginia
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 6, 2013 via mobile

I do not usually stay in the CBD (Central Business District) when I travel to New Orleans. This location is about 10-15 min from the downtown area. The room was clean, the service was very nice and it was close to many restaurants and shopping. Another great time in New Orleans

Stayed September 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton-Metairie, General Manager at Sheraton Metairie New Orleans, responded to this review, March 11, 2013
We are happy our location was convenient for your endeavor to New Orleans. I was glad to read your remarks and see that you had a nice stay during your recent trip to our area. Our staff is who represents us and we work hard at giving attentive and friendly service. Cleanliness is also a number one priority at our hotel. It was nice of you to take the time to share your comments. I hope we have the honor of hosting you again in the future and we thank you for your business. Sincerely, Paula Evans, General Manager
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Calgary, Alberta
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed March 5, 2013

This hotel was beautiful, very nice rooms with very comfortable beds and nice granite counter tops in the bathroom. The rooms weren't that clean though, the phone was disgusting, with crusted food and lots of fingerprints on it. The tv stand was glass-topped and this was dirty and streaked.
The room was a good size, and well laid out.
Front desk staff: 1 of 5 was friendly with warm southern hospitality type attitude. the other 4 I interacted with had more of an 'i hate customers' type attitude. I arrived at the hotel early and asked about early check in, and i received a flat 'check in is 3pm' response, without even the pretense of checking the computer to see if they could accomodate me.
Room service was brisk and unfriendly on the phone and not much better in person. Food was seriously overpriced and over cooked. I ordered a glass a skim milk and was delivered a glass of 2% milk. I called them back to get the correct milk, and it took them 10-15 min to inform me that they were out of skim, and when the woman returned to refund me, she made a comment about how could you really taste the difference anyway.
The gym had 2 treadmills and a couple bikes and cross trainers, all quite new. They also had a bench and freeweights, but no weight machines, mats or exercise ball.
It seemed like maybe the manager was on vacation or something, as nothing in the gym had been refilled. There were dispensers for gym wipes and cups for the water cooler, but both were empty. There were also no gym towels, and the door to the pool was still locked at 9am. I guess someone forgot to open it. The gym was quite warm and humid, AC appeared to be broken.
I booked an 11am shuttle to the airport, one of the included services, and was waiting at 10:50am. The shuttle returned at 11:05am and the driver informed me that the departure time had been changed to 11:15am to accommodate some flight attendants. No one bothered to inform me of this, so I ended up wasting 25min waiting and had to rush at the airport (security at new orleans was crazy slow!
Overall, this hotel could be awesome if they just made some personel changes.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton-Metairie, General Manager at Sheraton Metairie New Orleans, responded to this review, March 11, 2013
Please allow me this opportunity to apologize for the inconvenience you experienced during your stay at our hotel. Thank you so much for taking the time to provide your feedback which will enhance our guest’s experience. I was very unhappy to hear that the service our staff provided in all departments was not up to the level of service for which we are known. Our team members will be undergoing customer service training, to improve our service delivery. Also please be assured that I have met with all of our department managers and we are investigating the issue you raise and appropriate action will be taken to prevent any guests being similarly inconvenienced in the future. We strive to take care of our guests needs and give the best level of service possible. I hope to have an occasion to have you back as our guest so that we can show you the exemplary service each of our valued guests expect and deserve. Thank you again for taking the time to give your feedback and we hope to see you again. Sincerely, Paula Evans, General Manager
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Annapolis, Maryland
Top Contributor
379 reviews 379 reviews
97 hotel reviews
Reviews in 115 cities Reviews in 115 cities
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed February 9, 2013 via mobile

Last time I stayed here, years ago, it was a tired property. Way different now. It has been renovated and is beautiful. Linens in the bath and on the bed were great. Had a wonderful nights sleep. Large room. Staff were all pleasant and professional. I did not eat on site so I cannot comment to the food.

Stayed February 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton-Metairie, General Manager at Sheraton Metairie New Orleans, responded to this review, March 11, 2013
Thank you so much for your feedback. We appreciate it when our guests take the time to let us know how pleasant their stay was at the Sheraton. I am so glad to hear that you returned to our hotel and gave us a chance to provide you with the professional and pleasant service you as our guest deserve. Your very nice comments will be shared with our team members and we hope you continue to return to our hotel when in our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Metairie New Orleans

Address: 4 Galleria Blvd., Metairie, LA 70001
Phone Number:
Location: United States > Louisiana > Metairie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 21 hotels in Metairie
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Metairie New Orleans 3.5*
Official Description (provided by the hotel):
The Sheraton Metairie New Orleans Hotel offers luxurious accommodations with friendly guest service. From an upscale design to a staff who is focused on you, our hotel has everything you desire. ... more   less 
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Also Known As:
Sheraton Metairie New Orleans Hotel Metairie
Metairie Sheraton

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