I was very dissatisfied with my stay at this location; the rooms had an order which required constant deodorizing, there were signs of roach infestation which required me to inconveniently purchase roach spray to control the problem. The rooms lacked appeal with chipped furniture that looked like survivors of a storm and light fixtures missing bulbs. Housekeeping did not come by to offer clean towels or clean the room while i was out for the day. while waiting for an available room the lobby did not accommodate early travelers who had to wait for an available room when needing to use the restroom. There was no restroom for guests only employees and i was denied using the facilities.
i realized why rooms are never available for early check ins as housekeeping were too busy socializing and resting in unoccupied rooms as I came across 3 members of housekeeping using the suites as a break room one of the 3 actually waved to me through the glass. The maintenance man had on the same dirty uniform on 2 days in a room and was very sloppy with his shirt untucked. He lacked professionalism. Also i have never stayed at a hotel which did not have a limited supply of travel size toiletries in the event a guest forgot theirs. A guest came in to the lobby and requested toothpaste she was given a very used household size of toothpaste ( the kind which requires you to roll the bottom just to squeeze some out) with the top not able to close and then was told of a local store to go and purchase their own. Although outside facilities seemed appealing the experience and overall service needs a strong makeover especially for lengthy staying guests.
- Also Known As:
- Sun Suites Metairie/New Orleans West Hotel Metairie
- Sun Suites Metairie/New Orleans West Hotel
- Sun Hotel Metairie
- Official Description (provided by the hotel):
- Sun Suites of Metairie is located in Metairie, Louisiana—one of the oldest cities in the United States —and is situated on the south shore of beautiful Lake Pontchartrain. Offering affordable extended stay lodging accommodations for business and family travelers, Sun Suites of Metairie features 132 guest rooms comfortably furnished and equipped with full kitchens and living areas. The hotel boasts excellent customer service and southern hospitality as well as easy access to the interstate, New Orleans’ popular French Quarter, great restaurants and shopping. ... more less
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