I need to take this time to write a letter to the management and directors of Sleep Inn & Suites. This letter is in reference to our stay (wife Kathy and I) at the Sleep Inn & Suites in Metairie, LA starting Oct 26, 2012. We came to the New Orleans area for our nephews wedding. I booked a room at that hotel because of the proximity to the reception hall. The unfortunate thing is that when I did a search online for the hotels phone number I kept getting an 800 number to call, which I did. I booked the room for three nights in early September. I talked to an individual in the Philippines when booking. I was given a confirmation number and the dates I was to stay there, October 26-29. When getting to the hotel that Friday I was told by your staff that no reservation was made. Now I'm in a panic because I prepaid the room. The hero of this story is your General Manager, Cindy Bishop. Cindy personally called the number, which turned out to be expdiepia.com, and was able to get the information required. Cindy Bishop came to our rescue in straightening the matter out. Another individual that needs to be highlighted is Anquanita Palmer. During my stay I observed this young lady perform many duties from working behind the reception counter to serving breakfast and cleaning the area. With proper nurturing and training this young lady will be a future manager and leader of her own hotel. I found this hotel in a convenient location. It was clean well-kept and give it my highest recommendation.
Room was clean. Water was hot. The staff excellent.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 18, 2012
To Our Valued Guest!
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Thank you both so much for the AWESOME review of the staff and hotel. We remember you so well. We are so happy that we could make your stay with us so memorable. Hospitality is what we do and our team strives for excellence on a daily basis for you our guest. We hope to see you again in the near future on your return trip to New Orleans.
Thanks again for staying with our family at the Sleep Inn & Suites of Metairie.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.