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“The Most Helpful Staff.” 5 of 5 stars
Review of Sleep Inn & Suites

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Sleep Inn & Suites
2.0 of 5 Hotel   |   4601 Utica Street, or 4601 North I-10 Service Road, Metairie, LA 70006   |  
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Choice Privileges Points
Ranked #1 of 21 Hotels in Metairie
Certificate of Excellence
Park Forest, Illinois
1 review
“The Most Helpful Staff.”
5 of 5 stars Reviewed November 7, 2012

I need to take this time to write a letter to the management and directors of Sleep Inn & Suites. This letter is in reference to our stay (wife Kathy and I) at the Sleep Inn & Suites in Metairie, LA starting Oct 26, 2012. We came to the New Orleans area for our nephews wedding. I booked a room at that hotel because of the proximity to the reception hall. The unfortunate thing is that when I did a search online for the hotels phone number I kept getting an 800 number to call, which I did. I booked the room for three nights in early September. I talked to an individual in the Philippines when booking. I was given a confirmation number and the dates I was to stay there, October 26-29. When getting to the hotel that Friday I was told by your staff that no reservation was made. Now I'm in a panic because I prepaid the room. The hero of this story is your General Manager, Cindy Bishop. Cindy personally called the number, which turned out to be expdiepia.com, and was able to get the information required. Cindy Bishop came to our rescue in straightening the matter out. Another individual that needs to be highlighted is Anquanita Palmer. During my stay I observed this young lady perform many duties from working behind the reception counter to serving breakfast and cleaning the area. With proper nurturing and training this young lady will be a future manager and leader of her own hotel. I found this hotel in a convenient location. It was clean well-kept and give it my highest recommendation.

Room Tip: Room was clean. Water was hot. The staff excellent.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DanBrez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm121, Manager at Sleep Inn & Suites, responded to this review, November 18, 2012
To Our Valued Guest!
Thank you both so much for the AWESOME review of the staff and hotel. We remember you so well. We are so happy that we could make your stay with us so memorable. Hospitality is what we do and our team strives for excellence on a daily basis for you our guest. We hope to see you again in the near future on your return trip to New Orleans.
Thanks again for staying with our family at the Sleep Inn & Suites of Metairie.

Cindy Bishop
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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424 reviews from our community

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Lake Charles.LA
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed November 5, 2012

I stayed here in October in a two queen bed room with a sofa bed....huge room, plenty of room for 3 people to have their own bed. The employees that work here were the nicest group of workers I have ever encountered at any hotel I have ever stayed. From the front desk to the housekeeping staff, everyone is smiling and quick to say hello. Great location, easy on and off Interstate 10. We will definitely stay here again!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank zzupschuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm121, Manager at Sleep Inn & Suites, responded to this review, November 7, 2012
To Our Valued Guest!
We are so happy to hear that our team could make your stay with us most memorable. Our rooms are very spacious and we are glad that we were accommodating to you and your family. We strive for excellence in all that we do for you, our guest. We hope to see you again in the near future when you return to New Orleans.
Thanks again for staying with us at the Sleep Inn & Suites of Metairie

Cindy Bishop
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed October 28, 2012

Wonderful location. Close enough to the well sought areas of NOLA, yet enough out that the expense of the hotel does not accommodate. Wonderful staff. Wonderful rooms. breakfast was good enough, but there is a Cafe du Monde within walking distance..<wink> I think the only thing I was not too thrilled with, was the parking and lack of it. Its not bad if you plan on being in your room by 8 at night... but after that... it gets sketchy.

Room Tip: Laundry facility is located on 2nd floor.... while the ice is not.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MelloInMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm121, Manager at Sleep Inn & Suites, responded to this review, October 31, 2012
To Our Valued Guest!
Thank you so much for your wonderful review of our staff and hotel.We are so happy that you had a nice stay with us. We look forward to seeing you on your return trip to New Orleans .
Thanks again for staying with us at Sleep Inn & Suites of Metairie

Cindy Bishop
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent, Ohio
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed October 26, 2012

The front desk staff were EXTREMELY friendly and helpful. I got there earlier than planned, and they were able to get me into a room as soon as I got there, even though I didn't have an early check-in time. The WiFi was down one of the mornings, and although they couldn't fix it right way, they put in clear effort trying to find out what the problem was, which I greatly appreciated.

The room was clean, and the bed was comfortable. There were both a mini-fridge and refrigerator in the room as well (which came in handy on the night I was too tired to go out for dinner, so I just picked up a frozen pizza at the Target across the street).

Driving to New Orleans from the hotel barely takes any time at all, and there didn't seem to be heavy traffic at any time of the day (although I was only there for 2 days, so maybe I just got lucky).

And because I always appreciate reviews pointing this out - I'm a female and was traveling alone, and I felt safe during my whole stay.

The only negative thing about my stay at all was the strong scent of whatever air freshener the cleaning staff uses. It's not a bad scent, but if you are sensitive to smells or if you're allergic to perfumes, be prepared!

  • Stayed October 2012, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Kfunque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm121, Manager at Sleep Inn & Suites, responded to this review, October 31, 2012
To Our Valued Guest!
Thank you so much for wonderful review of the hotel and staff. We do strive for excellence for our guest and want to make sure our guest feel like they are at their "Home Away From Home" while you are staying with us. We are using a lighter air freshener since you have stayed with us last so hopefully on your next stay in New Orleans we will get to see you again.
Again thanks for staying with us at Sleep Inn & Suites of Metairie


Cindy Bishop & Heidi Hutton
AGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cocoa Beach
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 23, 2012

When I approached the desk they asked if I was Mfr. Snyder and when I confirmed it they gave me my room keys and a bag of goodies to welcome my wife and I to their great hotel!! It only got better from there. We only staid three nights but when we left we felt as though we were part if the family and not just guests.

The staff were helpful and cheerful. I would recommend this hotel to anyone to when they are visiting New Orleans. We will stay there whenever we return to New Orleans.

Can't say enough about the staff!!!!!!!!!!!!

Room Tip: We always get a room on the second floor or higher so we can open the blinds and not have anyone sta...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JackCocoaBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm121, Manager at Sleep Inn & Suites, responded to this review, November 21, 2012
To Our Valued Guest,
Thank you so much for the awesome review. The team remembers you both so well. We are proud that we could make your stay memorable and enjoyable. We surely hope to see you again on your next trip to New Orleans area.
Look forward to it!
Cindy Bishop
AGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crystal Springs, Mississippi
Level Contributor
102 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed October 19, 2012

We were only at the Sleep Inn for 10 hours. The room was clean. The parking was secure as was the facility. Front desk lady very polite. We had a 6 AM departure at MSY. Sleep Inn is minutes from the airport. Easy access. Room cost $90. We didn't want the hassle of driving into NOLA very early in the morning. This was a great alternative. Will definitely stay here again. Only problem was that the free breakfast doesn't start till 7AM.

Room Tip: Get a higher floor to avoid interstate traffic noise.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank DionneNewOrleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm121, Manager at Sleep Inn & Suites, responded to this review, October 21, 2012
To Our Valued Guest;
Thanks so much for the AWESOME review! Our Team remembers you both so well. We are proud that we as a team could make your stay memorable. I know on the weekends the breakfast times are 7am till 10am and during the week from 6am till 9am. I will definitely pass the suggestion onto our General Manager about the 7am breakfast time. Again thanks for stay staying with us and we hope to see you on your return trip back to New Orleans
Thanks again!
Heidi Hutton & Cindy Bishop
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
73 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed October 17, 2012

Our king room was clean and nicely furnished. The flat screen TV was great. Very clean and updated bathroom. Chair and ottoman, refrig, and microwave were nice additions. Very friendly staff. High quality mattress was very comfortable. Breakfast had a large selection including scrambled eggs and sausage.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank skikingCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm121, Manager at Sleep Inn & Suites, responded to this review, October 21, 2012
To Our Valued Guest,
Our team at Sleep Inn & Suites of Metairie is so pleased to know our hotel amenities and features fit so well for your stay with us. We as a team strive for excellence for our guest. We appreciate your review of us and we look forward to you staying with us on your return trip to New Orleans in the future.
Thanks Again!
Heidi Hutton & Cindy Bishop
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Sleep Inn & Suites

Address: 4601 Utica Street, or 4601 North I-10 Service Road, Metairie, LA 70006
Phone Number:
Location: United States > Louisiana > Metairie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#1 Family Hotel in Metairie
#1 Best Value Hotel in Metairie
#1 Business Hotel in Metairie
#1 Romantic Hotel in Metairie
Price Range (Based on Average Rates):
Hotel Class:2 star — Sleep Inn & Suites 2*
Number of rooms: 70
Official Description (provided by the hotel):
If using a GPS system please put in 4601 Utica Street to get directly to us. ... more   less 
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Also Known As:
Sleep Hotel Metairie
Sleep Inn And Suites
Sleep Inn Metairie
Metairie Sleep Inn

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