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“Our Family Reunion” 5 of 5 stars
Review of The Richmond Suites Hotel

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The Richmond Suites Hotel
2.5 of 5 Hotel   |   2600 Moeling Street, Highway 171 & I-10, Lake Charles, LA 70615   |  
Hotel amenities
Ranked #16 of 28 hotels in Lake Charles
Lake Charles, Louisiana, United States
1 review
1 helpful vote 1 helpful vote
“Our Family Reunion”
5 of 5 stars Reviewed May 1, 2013

We had a Family Reunion at the Richmond Suites in Lake Charles, this past weekend, the rooms was very nice and clean, the staff (especially Ms. Karen) was very nice and helpful to accomadate us. The Management staff was very nice they allowed us to Bar-be-que on site, we had a nice Jump for the kids, we were able to set up tables and tents, we had a Blast of a good time. Some of our relatives used the past reviews for their judgement to cancel their rooms, but once they were there they were sorry they did. It was nothing we needed we had it all. Don't judge the place unless you see for yourself. Senegal Reunion

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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85 people have reviewed this hotel

Traveler rating
    29
    16
    5
    8
    27
See reviews for
27
14
4
13
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
1 review
4 of 5 stars Reviewed April 29, 2013 via mobile

Richmond Suites was the ideal place for our family reunion. The location was was easily accessible right off I-10. The design of the hotel, within it's own little compound gave you the feeling of being in your on private resort. And the venue where we held the festivities was roomy. We had access to park like grounds where we grilled, played games, allowing the children to run and play to their hearts content. Last but not least, the Richmond Suite,s staff from the front desk to housekeeping, professional, courteous, and they went out of their way to make sure we had what we needed. And I want to extend a special Thank you to Karen, Front desk guest services for making our family reunion great. Girl you are the Queen of multitasking. Although you were overwhelmingly busy, you managed to make every guest like a VIP. Thank you and all the Richmond staff

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake C, Front Office Manager at The Richmond Suites Hotel, responded to this review, June 8, 2013
We are so pleased that you and your family chose Richmond Suites as your family reunion destination. We enjoyed the plates of BBQ you brought to us at the desk and the laughter we shared around the courtyard area. Cant wait to see you again next year for a pool party!
Again, thank you very much for your continuing patronage.
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Canton, GA
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 26, 2013

I was in Lake Charles on business and found the Richmond Inn and Suites. The room was oversized and the jacuzzi tub in the bathroom was a nice surprise. I was happy to see the amount of meeting space the property has as I have meetings in the area. The staff was very friendly and I enjoyed the complimentary breakfast. I will definitely be using this property again when in Lake Charles.

Room Tip: Ask for the deluxe room or suite.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake C, Front Office Manager at The Richmond Suites Hotel, responded to this review, June 8, 2013
Hello OdomGator,
Any time you are headed to Lake Charles we would be happy to make you a reservation and get you space booked for your next meeting! We are able to cater to all your meeting room needs from our board room for 12 to our banquet hall for over 100. Thanks again for choosing to bring us your business.
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Baytown, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 17, 2013

the room was really nice i had a 2 room suite with 2 seperate tv's quite the suprise for the price of the room and a added bouns the living area had sofa bed so the kids had their own space.The staff was helpful,amusing,and pleasant. They gave great resturaunt suggestions and family activities.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake C, Front Office Manager at The Richmond Suites Hotel, responded to this review, June 8, 2013
Thank you for visiting our hotel and the amazing Lake Charles area. We cant wait to give you some new found restaurants to try and make your next reservation!
Again, thank you for visiting Lake Charles and staying with us at the Richmond Suites
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Columbus, Ohio
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 16, 2013

We went to visit my mom for a week and decided to stay at our half way point in Lake Charles. We had never stayed at the Richmond Suites before and were glad we did! . My husband and I and our 2 kids had a ball! We stayed on Friday & Saturday and made a "mini vacation" out of it! We had a kitchenette with a stove & refrigerator so we made dinner in our room both nights. The hotel had a free breakfast and all of us loved the waffles! The staff was so great to the kids and made the stay even more enjoyable for us. My husband said we should stay here every time we make the trip to see my mom.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake C, Front Office Manager at The Richmond Suites Hotel, responded to this review, June 8, 2013
We are so pleased that you enjoyed your stay in one of many suites! It was our pleasure having you stay with us and we cant wait to make your next reservation!

Thank you,

Richmond Suites Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
1 of 5 stars Reviewed April 13, 2013

This hotel should not be referred to as a hotel at all! It is low-incoming housing! Rooms (even non smoking rooms) stunk to high heaven! The rooms were noticeably dirty and the staff just seemed suspect! I was annoyed that I had to go to Walmartbto buy candles, cleaning supplies and a vacuum cleaner just to settle my nerves while in the room.

  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake C, Front Office Manager at The Richmond Suites Hotel, responded to this review, June 8, 2013
While the property is not the newest on the block we pride ourselves on making our guests stay as comfortable as possible. We are always willing to move a guest if they feel a room does not meet their needs. We would have gladly moved you to a room of your choosing, if it were asked of the front desk. Next time you are traveling thru Lake Charles I invite you to stay with us to see the ongoing renovations that are being made. Please accept our sincerest apologies.
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Riberac, France
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
Reviews in 29 cities Reviews in 29 cities
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed April 3, 2013

Our first experience of a motel; the 'non-smoking' room had cigarette burns in the carpet, the room and the corridor reeked of old cigarettes, there was rubbish under the furniture and to top it all, despite the fact the bed was made, the sheets had been slept in. A nice new toilet roll though! We retrieved our money from the not 100% receptionist and left. I'm not sure who would be comfortable in this motel.

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake C, Front Office Manager at The Richmond Suites Hotel, responded to this review, June 8, 2013
We at the Richmond Suites would like to apologize for the experience you had with us. It is never our intent to let a guest leave without every attempt being made to make your stay as welcoming as we can. We have gone thru a new management change as well a staff change in the house keeping and the front desk staff so that we show our customers the level of hospitality we would want when we travel. If you are ever back in Lake Charles please visit us again so we may earn back your business and positive support. Again, please accept our deepest apologies.

Richmond Suites
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Additional Information about The Richmond Suites Hotel

Address: 2600 Moeling Street, Highway 171 & I-10, Lake Charles, LA 70615
Location: United States > Louisiana > Lake Charles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 28 hotels in Lake Charles
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — The Richmond Suites Hotel 2.5*
Official Description (provided by the hotel):
Guests staying at this Lake Charles, Louisiana hotel will find convenient access to McNeese State University, the Lake Charles Beach and the Creole Nature Trail.Experience true Southern hospitality at an affordable rate while staying at the The Richmond Suites Hotel. Located near Interstate 10 in Lake Charles, Louisiana The Richmond Suites Hotel is minutes away from corporate locations , such as the Northrop Grumman Company and Petro Chemical Industries.The Richmond Suites Hotel offers 140 spacious, well-appointed guest rooms and suites each featuring cable satellite television with HBO® and free high-speed Internet access. Hotel guests will wake each morning to a complimentary hot breakfast buffet before enjoying an array of hotel amenities including an outdoor swimming pool and spa, fitness center, playground for children, guest laundry and a courtesy airport shuttle to Chennault International Airport, only four miles away. Business travelers will appreciate the full business services and meeting facilities accommodating up to 150 people.This Louisiana hotel is just three miles from casino gaming at the La Barge Casino and the Isle of Capri Casino. Guests will find an array of local restaurants nearby serving authentic Cajun and Creole delicacies. Visitors will also enjoy local events such as sports tournaments, family and class reunions, Contraband Days, Mardi Gras Festivals and the Marshland Festival.The Richmond Suites Hotel is proud to offer superior customer service and a convenient location in Lake Charles. Make a reservation today and save! ... more   less 
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Also Known As:
The Richmond Hotel Lake Charles
Best Western Lake Charles
Lake Charles Best Western

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