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“Beautiful place to look at, not stay” 2 of 5 stars
Review of L'Auberge Casino Resort Lake Charles

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L'Auberge Casino Resort Lake Charles
4.0 of 5 Resort   |   777 Avenue L'Auberge, Lake Charles, LA 70601   |  
Hotel amenities
Ranked #9 of 29 Hotels in Lake Charles
Dallas, Texas
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Beautiful place to look at, not stay”
2 of 5 stars Reviewed August 26, 2014

This place is a beautiful hotel to walk around in. Gaming does not pay well at all. The price to stay here however is waaayy too high! Average rooms, stinky halls. Definitely not worth the price. Complaints go no where. Pool was nice.

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregory B, Manager at L'Auberge Casino Resort Lake Charles, responded to this review, October 7, 2014
Thank you for sharing your experience. Please know we value feedback so we may become better. I have sent you a private message regarding your feedback. We look forward to you visiting us again soon. Thank you once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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719 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
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English first
Sugar Land, Texas
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 25, 2014

Need to get away for the weekend or just a day and don't have the money for Vegas? Try L'Auberge in Lake Charles, LA. I live in Sugar Land (Houston area) and it's a two hour drive to be in a "Vegas Like" atmosphere without the drive and for less cash. My friend and I left on Thursday and stayed two nights. It wasn't crowded, there were plenty of tables open and the table limits were reasonable ($15+). A lot of slots for people who like machines. The service was excellent! Anything we needed, or wanted, was provided - and quickly! The pool area is beautiful and provides areas a general pool and an adult only pool - I like that - and a lazy river. We came home rested and refreshed!

Room Tip: All of the rooms are great! However, if you have difficulty walking a long distance, you may want t...
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  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 24, 2014

I've stayed at many large and small casino resorts, from Las Vegas to the Indian reservations of New Mexico. I feel this experience equips me to write a candid and fair review.

My husband and I stayed at L'Auberge in Lake Charles on August 23, 2014. We were favorably impressed by the beauty of the property upon arrival, as well as by the excellent customer service provided by the valet, bellman and front desk person. Everyone was cordial and made us feel like VIPs.

Our king smoking room was beautifully appointed, with a stunning view of the pool and beach area, plus the lake. The sunset over the water that evening gave us a spectacular show as we sipped cocktails in our room. The bed was very comfortable, with what felt like a memory foam topper. There definitely was no mattress sag on either side of the bed.

To the side of the bed was a settee, which was decorative but lacked real functionality. It wasn't comfortable to sit on, and it was situated in an alcove from which you couldn't view the TV. Its best purpose seemed to be to set clothing on.

Also, that side of the bed had no nightstand, which struck us as odd. My husband wound up dragging over the small side table placed next to the armchair near the window so he had a place to put his water glass, cell phone and glasses.

The bathroom was nicely appointed, with a large shower and no tub. However, I noticed some debris including a previous guest's toothpick (yuck) lying in a grout line where the floor meets the wall. It's certainly not the type of thing you expect to see in a swanky resort like L'Auberge.

Our main complaint about the room concerned the paper-thin walls. In a casino hotel, we always expect to hear rowdy guests carousing in the hallway at three in the morning, but at L'Auberge we could hear our next-door neighbors simply talking inside their own room. That was a little disconcerting. And it meant the crying baby four doors down was plainly heard in our room -- at three in the morning (poor baby!).

We discovered the 24-hour cafe brews the perfect cup of coffee, which was a delightful find. Beyond the cafe, we attempted to eat at the Jack Daniels bar and grill...but no one would wait on us. The hostess told us we could seat ourselves outside, so we headed outdoors and found all the tables stacked with dirty dishes. We located a tall table near the bar, so we sat there, and waited. And waited. And waited. But no one 'waited' on us. In fact, servers walked right by us and refused to make eye contact despite our attempts to flag them down. After about 10 minutes, we got up and left.

Eventually we made our way to the gaming floor. Now, like I said, we have a lot of experience gambling at a variety of casinos. I can honestly report the slots and video poker at L'Auberge are far and away the tightest we've ever encountered. You know, when I put $20 into a slot machine I expect to lose it all, but I anticipate it will take some time to do so. I lose a little, then win a little, and an hour or so later I'm out of money. At L'Auberge, my husband and I fed about $60 total into the slots and only "won" a total of $5.19. That is ridiculous.

I also played blackjack, and I can't blame the casino for my bad luck there! I will say the minimum bet available was $15, even in the middle of the afternoon. On the plus side, L'Auberge offers several baccarat tables, which was a treat to see.

Our most enjoyable gaming experience at L'Auberge came at "The Middle" bar in the center of the casino, where we drank cocktails and played video poker. Those machines seemed perhaps a little looser. Plus, the ambiance was great, and the bartenders were very nice.

In terms of the other resort amenities, the pool looked great but we never got to experience it because it was packed full. Not the resort's fault; a lot of families were taking a final pre-school vacation the weekend we were there. If we go back, we look forward to lying around the lazy river and reading books. The little beach feature looked nice, too, but we didn't go down to experience it.

One thing I really found disappointing at L'Auberge is the lack of a lounge. Whenever I stay at casino resorts, one of my favorite activities is sipping a Cosmo in the casino lounge, listening to the piano player and people-watching. L'Auberge has no such venue, and it's a real disappointment.

Will we go back to L'Auberge? We discussed that very question during our drive home. We probably will, if we score a good deal or something. But honestly, the rooms are grossly overpriced in our opinion, and we certainly will never gamble in their casino again. I mean, I don't mind parting with my money while gambling, but I expect to win often enough to make the experience enjoyable. L'Auberge fell far short, in this respect.

Bottom line: If you love luxury and are willing to pay for it, then check out L'Auberge. On the other hand, if you aren't so concerned about the luxuriousness of your room and would rather enjoy a fun gaming experience, then there are other options you might like better in Lake Charles.

Room Tip: Ask for a pool view, which will give you a spectacular view of the sunset!
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  • Stayed August 2014, traveled as a couple
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 24, 2014

Very clean, stylish room with comfortable bed. The pool and lazy river was a great plus. We didn't have a bad meal. I strongly suggest Jack Daniels restaurant. The buffet is a little pricey but again great food. I am not a big gambler but the casino was very pretty. I found a great rate. So, this was worth every penny! I saw an alligator on the golf course!!!

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 23, 2014

its a beautiful casino! but, your definately paying for it. comps are scarce.slot machines are tight as hell. table games re too expensive! asia restaurant is excellent.rooms are nice.customer service needs help. noone greets you!

  • Stayed August 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corpus Christi, Texas
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 21, 2014

Everyone we encountered was friendly/courteous. Pool is nice & was the reason we picked this casino but it rained everyday & it was closed all the time (no fault of theirs). Even had a cabana but a waste. Nice property, nice room, nice casino. Food was not great so we ate offsite the last couple days. I'd go back.

Room Tip: away from elevators
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  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 20, 2014

The resort is very nice, we had a good view from our room, they have a good buffet for 25 $, we really enjoyed the casino, especially the roulette :) too bad the pool is closed by 6pm, and does not open till 10, that is not cool, because it is a very beautiful pool with a niceee "lazy river"

Stayed August 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about L'Auberge Casino Resort Lake Charles

Address: 777 Avenue L'Auberge, Lake Charles, LA 70601
Location: United States > Louisiana > Lake Charles
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 29 Hotels in Lake Charles
Price Range (Based on Average Rates): $$
Hotel Class:4 star — L'Auberge Casino Resort Lake Charles 4*
Number of rooms: 1000
Official Description (provided by the hotel):
Full service casino resort offering non-stop Vegas style gaming with 70 table games and over 1,600 slot machines, championship Tom Fazio golf course, full service Spa du Lac, resort pool and lazy river, unique retail shopping, 6 innovative dining outlets, 26-story casually elegant hotel with 1,000 rooms, suites and villas plus big name entertainment. ... more   less 
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Also Known As:
l`Auberge Du Lac Hotel Lake Charles
Laberge Casino
l Auberge Du Lac Resort
Lauberge Du Lac Hotel & Casino
La Berge Du Lac
Laberge Du Lac Casino
Laberge Dulac

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