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“BUGS, NASTY CARPET” 1 of 5 stars
Review of Americas Best Value Inn & Suites Lake Charles

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Americas Best Value Inn & Suites Lake Charles
2.0 of 5 Hotel   |   3231 Lake Street, Lake Charles, LA 70601 (Formerly Microtel Inn & Suites Lake Charles)   |  
Hotel amenities
Ranked #27 of 28 Hotels in Lake Charles
Cape Coral, Florida, United States
1 review
2 helpful votes 2 helpful votes
“BUGS, NASTY CARPET”
1 of 5 stars Reviewed July 14, 2012

Paid $100 for a room for one night and walked in to holes in the hallways, and beyond nasty carpet. Get in the room and it stinks, the mirrors are busted and there are bugs crawling all over the refrigerator. DO NOT STAY HERE. We went down the road to the Holiday Inn Express and were able to get a huge suite for $50 more.

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nehemiah T, Manager at Americas Best Value Inn & Suites Lake Charles, responded to this review, May 20, 2013
Dear Traveler,

We checked our records for all of July and none of our guests paid $100 for a night's stay, so you might have this hotel mixed up with another one.

We are always advised by our Housekeeping department of anything that needs attention in our rooms - including holes in the carpet and any bugs that are detected - and we immediately take action to take care of those items. These above items were not mentioned to us; in addition, we started a renovation in February and are continuing to make additional upgrades to the property.

We hope you will visit us again if you are ever in our area.

Thank you,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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14 reviews from our community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    1.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Roanoke, Alabama
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 27, 2012

We were very tired from our day of traveling. Beds were comfortable, sheets were clean. Dead roach in bathroom but at least that meant the bug killer was working...Would choose another place to stay next time.

  • Stayed July 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
1 review
4 of 5 stars Reviewed May 28, 2012

Wwe have stayed here several times, most recently for my daughters graduation. This is a nice hotel and an excellent value. The staff is very friendly and it is in a great location.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dayton Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 21, 2012

I really hate to give this hotel such a low score because all of the staff were very helpful, freindly and attentive. Unfortunately it could use a good cleaning, the carpets in the rooms were so dirty they turn your socks black, the refrigerator in my room didn't work, the pool was down the first day I was there and the bathroom received a good bleach cleaning by me. The hall on the third floor really smelled of smoke, but after one of the other patrons mentioned it on her way past the front desk, it smelled a lot better when I got back. I checked for bed bugs and found none, so that was good. The pool was working the next day and that was nice to cool off in. Really with just a good detailed cleaning and a little minor maintenance this could easily be a 3 to 31/2 star hotel. the bed was very comfortable and they have some newer LCD flat screen tv's in the rooms and again the staff is very nice and helpful. if you want to save some money and don't mind doing a little cleaning yourself go ahead and give it a try. It is changing brands from MIcrotel to America's Best Inns and Suites, so maybe it will get some updating.

  • Stayed May 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Americas Best Value Inn & Suites Lake Charles

Address: 3231 Lake Street, Lake Charles, LA 70601 (Formerly Microtel Inn & Suites Lake Charles)
Location: United States > Louisiana > Lake Charles
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 28 Hotels in Lake Charles
Price Range (Based on Average Rates): $
Hotel Class:2 star — Americas Best Value Inn & Suites Lake Charles 2*
Number of rooms: 52
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Also Known As:
Microtel Inn And Suites Lake Charles
Microtel Inn & Suites Lake Charles Hotel Lake Charles
Microtel Lake Charles
Lake Charles Microtel

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