Lady at front desk very rude and not accommodating not friendly.... lady cooking food and serving drinks was very nice and friendly. Room looked OK until we realized sofa bed completely broke refrigerator broke night table broke...when i reported to night staff that sofa bed was broke he didn't even apologize he told me that being in handicap room we were lucky we had a sofa bed well the thing is we didn't ask for handicap room that is what they gave us...shower had someone else's hair all over shower walls...I understand things break and stuff happens but the worst part is when your staff isn't even apologetic about the inconvience that's what is annoying...I do have to say breakfast was very good....
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- Also Known As:
- America`s Best Hotel Lake Charles
- Best Hotel Lake Charles